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    • Thank you very much for your letter in regard to the above mentioned shipment.  Due to the high volume of parcels coursing through the courier network each day, undergoing continuous processing and handling, certain packages may experience delays or even can get lost in the course of this journey. Please note that due to the time that has passed, this shipment has been declared as lost.  I have today processed the claim and made offers to the value of £75 as a goodwill gesture without prejudice. I do acknowledge that you have mentioned in your letter that the value was higher, however, you did not take out any protection to that amount. The protection for this shipment was £20 and we will not be increasing our goodwill offer any further.    Please log into your account online in order to accept our offer. Once accepted, our accounts department will process the claim accordingly. The claim payment will be processed and received within 7 working days.                                  In addition, a refund of the carriage fee will be processed as a separate payment and will be received within 3 working days.  If I can further assist, please feel free to contact me.   I have also just noticed that yesterday afternoon they sent me an email stating that "after my request" they have refunded the cost of shipping. I did not request the refund so will mention that in my letter as well.
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Wonga repayment plan


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About 2 months ago i agreed my repayment plan with Wonga which was 21.49 every week.

 

I was pretty sure that everything was going ok. I logged in into my wonga account few weeks ago and it said that i still owed them about 950pounds which should've been less. My original debt was 1030.

 

Today wonga left me message on my voice mail asking me to call them. I logged again into account and now my debt is 1005pounds. I also noticed that in meantime they sent me mail changing my repayment plan from 21.49 to 21.97. I was unaware of this fact, which was my mistake, cause i chose to ignore all the mail from wonga, as long as i was paying my debt every week.

 

So looks like money i been paying every week wasn't enough for them and because i didn't pay 50 pence more every week, my debt instead of being reduced is growing up.

 

Can they change repayment plan after few weeks and charge me more?

What am i supposed to do now?

 

- keep on paying my original sum 21.49

 

- stop paying, because i have been charged anyway. Losing my money on payments and they dont seem to recognise it

 

- start paying 21.97

 

- get in touch with them? mail? phone?

 

Thx for any advice

Edited by citizenB
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If they agreed to an amount of £21.49 then they shouldnt simply amend the amount to £21.97 without giving you some notice.

 

Even if they did give you notice, having agreed the original amount, it seems very wrong that they can simply change that a few weeks later. What is their reason for this. ?

 

You could make an official complaint to their head office and suggest they have not treated you fairly.

 

Ask them to return to the original amount, which is what your budget allows for - and to remove any associated interest and charges on the account.

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Wonga have made a number of mistakes recently. You have a payment agreement with them. I take it that it is in writing and not just over the phone. First do not phone them: clarify why they have put the amount up without giving you any notice. Second, simply state that they have no right to do this and you want a written explanation. Wonga remember charge enormous interest and charges and are just one point short of being loan sharks. But you have an agreement and they have to stick to their part of it as well as you. It seems they have most likely added some small charge or interest change for something, but you need to know why in writing and do not call them on the phone. They have no right to change your agreement without prior notice and without a full explanation. Good luck.

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I'd personally email them.

 

I hate singing a payday loan company's praises but Wonga do appear to be the best of a bad bunch...

 

I should imagine if you outline this discrepancy to them via email that they'll take off those stupid charges as it's obviously a mistake.

 

I'd certainly attempt that first. Failure to get a satisfactory resolution, come back and let us know! The main mans email is on this site somewhere.

 

Regards

 

BM

It never rains but it pours...

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  • 4 weeks later...

Hi Marty. At the top of the page there should be a link to start a new thread. Do this and give us as much information as possible on the loan (how much, when you defaulted, payment due date etc) this avoids hijacking this thread and will give you your own unique advice.

 

Regards

 

BM

It never rains but it pours...

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