Warranty and Cat

[rayt53]

help needed, i bought a car a month ago. on leaving the dealer the engine management light came on after 30 miles, i straight away called the dealer he said if you can bring it back if not get it to a local gagrage, i did so and was diagnosed as catalyst problem, i phoned dealer who sold the car with 5=3 months warranty but i had also taken out on for a year on the warranty it says cat covered , garage calls warrany co they say sorry its fair wear and tear, dealer then tells me what can he do as it is wear and tear surely after 1 hour thats not right, any ideas where i may stand

[crem]

The (pretty much worthless) warranty that they supplied with the car does not supercede your rights under SOGA, and as you had only had the car a couple of hours, there should be no doubt the fault existed at teh time of purchase making it the dealer's problem to resolve.

[Conniff]

Have started you on a thread of your own ray.

 

 

Exactly as crem says, the warranty is a rip-off they always claim wear and tear. You have a choice of what to do. You can continue a claim against the warranty or you can go for the dealer. The warranty is just an extra to your consumer rights and the seller is the one you have a legitimate claim against and who should be getting it fixed.

 

Who is the warranty with, did you pay for it and if so how much ?

[rayt53]

thanks for the replys. i phoned the dealer again he told me to call the repair garage and get them to sort out the claim i replied its not up to them i see it as your right to resolve, well today i recieved a call the dealer has sorted out the warranty claim and the warranty company said go ahead and get the repairs don. the extended warranty was taken out at the dealers it was a 5 star cover which on the policy the cat was supposed to be covered along with air con and the turbo as an optional extra,the policy was limited to £1000 per claim but not limits on how many claims in the year the garage did mention that the warranty companys normal get out excuse is its wear and tear well lets hope it all goes well, thanks for your replys. ray

[Conniff]

How much did you pay for the warranty and who is the warranty company ?