Help with a brighthouse issue please

[PennyMum]

I need some help and advice on an issue i am having with brighthouse please.

 

I am not sure if something similar has been posted and i am new here, so i apologise in advance.

 

I have been away for a few weeks due to a family emergency, and brighthouse, among other things, became less of a priority.

 

I have been a customer with them for over a year, and have always paid in full, on time, every week, and everything is on my name.

I fully intended to pay, but never gave it a second thought and went off to sit with my dying mother.

 

I came home this morning from my family, only to find one letter about late payment, which was dated the 5th of February,

and nothing else from them, except, my ex, who was house sitting for me, had let them in,

to recover a washing machine and a corner sofa and matching arm chair.

I have a television with them too, which was locked in my bedroom, and a mobile phone, which was with me.

 

My ex sighed a voluntary surrender form for the sofa and washer, not realising the tv was locked upstairs.

They told him that unless i surrendered the tv and phone by next friday, i would be arrested.

The tv never left the property, as stated in the agreement, and the phone, which is a mobile, is with me at all times.

 

No court order was obtained, and no final default notice has been sent to me.

Obviously being a sunday, i can't ring them until tomorrow, but surely without these, they should not have been allowed to take the items?

 

I had one letter stating that i was late paying, but nothing more.

I am still within the time frames from when they can take the goods, and have done nothing illegal,

as the goods, except the mobile phone, have ever left the property, so i did not breach my contract in that respect.

 

I have had the sofa and armchair since 22 February 2012, so i am not entirely sure if that is a third of the time, because of when i last made them a payment.

 

Can someone please help as to what else i can do?

I am sure i cannot get back the goods taken, but what are my rights to the goods i still have,

and any payments owed to me, if any, on the sofa and arm chair?

 

Thank you in advance.

[dx100uk]

urm..

 

this sounds dodgy too me

 

i cant see how your ex can sign for them as he is not the buyer.

 

as for the stuff they have not taken so far

 

they ARE NOT BAILIFFS and have no such LEGAL POWERS.

 

regardless to the fact you might not have paid 1/3rd.

 

dx

[dx100uk]

ithink the fact they have not followed pre action protocol either

no default notice etc, stuffs then too.

 

you might well be entitled to the goods and all your payments back.

 

dx

[PennyMum]

So my ex had no right to voluntarily surrender goods in my name?

[i hate bailiffs]

[quote=PennyMum ;4152683

They told him that unless i surrendered the tv and phone by next friday, i would be arrested.

 

Bright house at there normal games again you have more chance of winning the lottery

[Bazooka Boo]

They told him that unless i surrendered the tv and phone by next friday, i would be arrested.

 

I know, I laughed at that childish statement too! Not quite LOL but a chuckle, how fantastically inept? That joke should be on a stage, eejitt!

[dx100uk]

So my ex had no right to voluntarily surrender goods in my name?

 

NONE if his sig is NOT on the org agreements

 

dx

[PennyMum]

So I will not be arrested if they don't get the tv and phone back by next Friday?

 

I have done nothing illegal or wrong except miss a few payments?

 

Is it worth me seeing a solicitor and taking legal action against them?

 

Or should I just give back the stuff and end it there?

[dx100uk]

arrested my foot!

 

they have IMHO illegally repro'd your stuff

that voids the ALL agreements

 

if anyone could be arrested it will be THEM!

 

dx

[i hate bailiffs]

So I will not be arrested if they don't get the tv and phone back by next Friday?

 

I have done nothing illegal or wrong except miss a few payments?

 

Is it worth me seeing a solicitor and taking legal action against them?

 

Or should I just give back the stuff and end it there?

This will have to happen before any arrest:flypig::flypig::flypig:

 

If they do turn up at your home you can tell them where to go they have no right of entry not bailiffs and never will be

[letsmakeamark]

I am sure that when you sign a agreement with them you are giving them the right to forced entry. Look at your paperwork.

[PennyMum]

I read my agreement, and according to what it says, they did not issue a default notice so they could not have ended the agreement, and the goods were repossessed without my permission or a court order.

[i hate bailiffs]

I am sure that when you sign a agreement with them you are giving them the right to forced entry. Look at your paperwork.

 

they are powerless debt collectors that if they turn up at any property can be told to play with the traffic

 

no forced entry

[dx100uk]

I am sure that when you sign a agreement with them you are giving them the right to forced entry. Look at your paperwork.

 

NOWAY EVER!!

 

NO CREDITOR has the right to forced entry!!

 

even if it wwent to court

 

NO BAILIFF can force entry either!!

 

dx

[SURFBOY]

If they do turn up on friday do not let them in , talk to them from an upstairs window for example, tell them to leave your property , if they do not leave you will call the police, and when they turn up use that mobile phone to video them and their threats.

If you have any dealings with them try to record it.

[libjoyce7]

My daughter's boyfriend had the same problem but spoke to them from an upstairs window.I do have a relative who works for this company but he doesn't think much of the way they treat their Staff either.