PDE chasing payment that has been settled on the due date

[robertb111]

Hi All,

 

I really need some advice. I had taken a loan with PDE and I had enough money on my account on the due date. But I have forgotten that my debit card has expired and has been replaced with a new one so therefore they didn't have correct details. I started receiving calls, texts and emails that the payment wasn't successful on the due date so I arranged bank transfer to their bank account and paid it in full. I sent them a few emails advising them about what happened and about the payment. My bank said that the payment should have been received on the same date (on the due date). I checked their bank details and I'm sure they are correct. But PDE keep chasing payment, they send me a few texts messages a day and keep emailing me. They said my loan is now attracting daily interest. They seem to ignore what I have written to them. Can anyone advise me what to do??

 

Thanks.

[renegadeimp]

If you have 100% proof you have paid and your bank can confirm it, then they would be very silly to continue. Send them a simple letter that states the debt is paid in full. Get a copy of confirmation from your bank and copy the bank transaction to the PDL. (just the transaction. NOT the full statement).

 

If they continue to harass, then we can get a full complaint in with the OFT and other agencies. Sometimes, all the PDL needs is a little "nudge".

[roseyln]

You ay have sent it same day but think about how many customers they have. It's not going to magically get applied to your account, it takes a human being to do that so they are going to chase you until the payment has been allocated to your account. Hope everythings sorted now

[robertb111]

Hi guys,

 

Thank you for your advice. They were chasing payment for about a week. I kept sending them the same emails informing them that my account was settled in full on the due date but they just ignored it. After about a week they stopped chasing payment and they started sending me messages offering me another loan.

[renegadeimp]

Hi rob. Please make a FULL complaint to the OFT. PDL's are under investigation right now and have 12 weeks to turn their habits around or be shut down.

[matttye]

These companies sound despicable.