HSBC old Loan with PIP

[red11]

thanks for the reply dx, when you say phone call, you mean that its better to call their normal custemer line rather than force a reply in written format?

[dx100uk]

I think you'll find hsbc have a decicated PPI helpline

 

check their website

 

most banks do

 

dx

[red11]

Hi Guys, just called the PPI line at HSBC, i was told that my information has not been reviewed and it will take them some time. when i asked how long it will take to havhe a response (bearing in mind that all the info was sent and received by HSBC on the 6th of Feb 2013) he said that he could not tell.Question - is this normal response? should i be concerned? should i take any further action (if yes - what sort of action?) Cheers Red

[dx100uk]

the fos clearly state they have 8 weeks to investigate acomplaint

 

dx

[red11]

Hi dx, thanks for your reply, thats what i thought, since the info was received by them on the 6th of Feb - since its the 6th of April, clearly they have had 8 weeks to review and respond.

 

Should i write to them and ask for clarifications? or should i just wait?

 

cheers

 

Red

[dx100uk]

its only just 8 weeks, they did have Easter remember.

 

dx

[red11]

aw gotcha.. cheers..

[red11]

Hi All, finally some success!

 

the good folk at hsbc finally managed to answer back in regards of my PPI claim, but still i'm perplexed,

 

instead of one letter of response i received two on the same day,

 

one dated 2nd of April and

 

the other dated 4th of April.

 

the 1st letter - read, complain is upheld (i was smiling sooo much it made my day!) and we are offering you £2,755.13 to close the matter.

 

The second letter dated teh 4th of April read - complain upheld (again i was smiling) and we are offering you £7,000 to close the matter.

as both letters have the same refernce in regards to my personal loan.

 

So the strange thing is the 2 letters one with an offer of almost £3K and the other for £7K - i felt confused,

 

so rather than just accept, i rang the PPI complaint resolution officer,

and just very amicably mentioned the two letters and frankly i wanted to know which one of the two offers was actually valid.

 

the chap on the other line puts one on hold, comes back and says "Sir none of the offers that have been sent to you are valid" i was ready to blow a fuse at that point.

 

before i had the chance the hap puts me on hold as he wanted to review something,

few seconds later and he goes " actually sir your correct offer is £12,411.01" i was gob-smacked!

 

At that point i just said send everything through the post please

- and he said it was sent on the 8th of April to your home address,

and indeed on the 11th of April i found the letter with the compensation offer,

but it was for £14,100.00 and not £12,411.01.

 

i'm not too sure what to make of all of this,

to be fair, should i keep quiet and just grab the 14K? or are HSBC holding back on actual true ammount that i should get back.

 

i mean the size of the loan was 8K and they are raising their compensation offer by the day.

 

look forward to hear your thoughts CheersRed

[allison6564]

can't give you any advice I'm sorry but just wanted to say well done....I'm in the middle of claim with them for PPI going back to 98 but they rejected it so had to send to the FOS.....gives me some hope though as they to pay out lol we were self employed so should never of had it.

[dx100uk]

how does that compare to your spreadsheet then?

 

dx

[red11]

Hi dx, the sheet calculations points to an estimate of £9,200.07