Response form Data Request

[festech]

I sent my first leetr to the Woolwich Bank on the 9th October.

The response is as follows:

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DATA PROTECTION ACT

We refer to your letter of 9 October, which was passed to this department for comment due to your request for certain information under the terms of Data Protection Act.

As requested, a schedule of charges is in course of preparation and this will be sent to you shortly by the Woolwich; there will be no charge for this service. As the bank is providing this information on a complimentary basis, your payment is returned herewith.

As regards your mention of “manual intervention”, the Data Protection Act does not oblige the Bank to comment about internal policies and procedures. Furthermore, in the context of managing day to day transactions arising from out of order accounts, the Bank does not hold the information you have requested in a form that would be covered by the DPA. Whilst aggregated information is retained for statistical purposes, this would not constitute “personal data” under the DPA and therefore would not be covered by a s.7 DPA subject access request. For the avoidance of doubt, the fact that we do not generally record information in a way that is caught by the provisions of the DPA, is in no way an admission that there was no such manual intervention.

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I am presuming they are trying to get out of admitting that they had to manually intervene. I will wait an see just how much the charges amount to.

Is this still worth persuing?

[Guest Niklowe]

Most definitely, most people get a letter similar to this.

[festech]

Thanks for the support.

I guess the more you read the more confident you become.

Fingers crossed.

[lickthewallfatboy]

yep-typical attempt at putting you off.If we didn't know better(ahem),it would appear that they have put their heads together and come up with a standard response for all claims against all banks and cc/companies