@curryspcworlduk Gas cooker damage

[ginger'smum]

Just had a gas cooker delivered and installed by Currys (Mon 7 Jan). Had to email them to ask what to do because we found some damage which has been covered by white paint. Sent the email on Mon just after the delivery men had left. Get a reply to this email tonight. They are saying that if we've used the cooker then we're not entitled to a replacement. Is this right?

In fact we don't want a replacement just the damaged parts replaced.

[dx100uk]

no it is not!!

 

atleast SOGA applies

 

if you paid by credit card

 

they are equally responsible under section 75

 

name and shame the store/manager that said that

 

dx

[joka007]

t & cs state

Your product is damaged

How do I return my product?

 

Phone: Please call our Contact Centre within 48 hours on 08445 61 12 34 and we’ll arrange collection free of charge

 

--

not email

 

from delivery to 7 days later anything can happen, but i guess if u can prove that u emailed them straight away, then currys should honour replacement / repair.

[stu007]

Hi

 

Now a couple of question:

 

1. When the Gas Cooker was delivered was it still completely wrapped before the installers intalled the item as if straight from manufacturer?

 

2. Was the Cooker completely unwrapped before entering your property?

 

3. Where the cooker was installed would it be easy to see the damage before and after installation.

 

4. Did the installer bring to your attention the damage before installation. (think answer will be NO)

 

5. Are you able to take photographs of the cooker in its installed position and then of the damage.

 

As has been said the SOGA is your friend here.