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    • What a disgraceful shirking of responsibility.  Par for the course though I'm afraid with Iceland. You could get nasty and send them a version of the below (you know the local area so change what needs to be changed). Unfortunately the people who are replying are having to comply with the company policy which is being foisted on them - which is not to cancel tickets. But you might as well send the mail and try.   Dear Cissy, thank you for today's mail. Of course you are "able" to cancel the charge, you simply contact Excel and tell them to cancel the charge. I will wait for exactly 24 hours and then contact the local newspaper XXXXX and the local radio station XXXXX about Iceland's disgraceful disability discrimination.  Nothing much happens in Gravesend so I'm sure both will be happy to do a piece which will generate terrible publicity for your store and drive away customers, which is exactly what you deserve. Yours, XXXXX 
    • You are absolutely right to be cautious. It would be helpful if you will be prepared to send me a private message containing details of the outlet and the address et cetera. It might help me to get things more into perspective. So I understand that you had a business selling your husband's photographs. You were unable to continue your direct involvement and so you made an arrangement with a manager who you trusted to carry on the business for you while you were recovering elsewhere in the country. Is this correct? This manager has possession of all the files of your husband's photographs. Is this correct? Do you have any copies of the files? You made a reference to having a Co-op. Does that mean that you are running a Co-op supermarket or groceries outlet? I don't quite understand here. In terms of the possibility of continuing the arrangement with this manager – my own view is that you need to bring the arrangement to an end and I don't see how you could trust them. As far as I can see you are asking about two issues. Making sure that the files in the manager's position are destroyed so that you regain control of the photographs. Obtaining some damages for the loss of revenue. How many photographs do you believe are in his possession? What you estimate is your loss of revenue so far – probably calculated on your average revenue over, say, the five years before you stopped your involvement in the business? You are talking here not only about a breach of contract. You are talking also about breach of copyright and frankly you're also talking about deliberate copyright infringement – which is a criminal offence. Also fraud. Additionally, if you begin the dispute with this person, I would say that they will probably leave immediately. Have you got somebody else to run the business or would that be the moment that the whole thing collapses? If it is the latter, then this is something else that you need to prepare – somebody to take over as seamlessly as possible   Also, do you know the address of this person – and do they own their own home or any other assets?  
    • Just as i thought (from above post) : i just hope this is not the normal customer service that say they cant do anything and that you have to appeal to excel parking 🙄 this is the response my friend has received today - totally ignoring the subject which was: 'victim of disability discrimination on the part of your agents' does anyone have any ideas to reply with please?     Thank you for your response.   I would like to apologise for the error in the previous email; our CEO, Tarsem Dhaliwal had received your email and tasked ourselves in the Executive Resolution Team with looking into this.   We have raised this with our internal property department who have more information on parking charges and any appeals, we can see that you had appealed the PCN with excel which was rejected, you then appealed the PCN with IAS which was also rejected.   Because of this, we would not be able to cancel or refund the charge.    I understand this may not be the outcome you had hoped for, I am sorry for any inconvenience caused.   Kind regards, Cissy
    • Officials at the Federal Reserve are expected to hold off on any interest rate cuts this month.View the full article
    • I appreciate any help on this. I got 2 different speeding tickets and I'm hoping I can get one of them canceled as it's for the exact same road, 2 days back to back. The limit was 40mph, but I honestly thought it was 50mph and so I was driving withing that limit... First time driving that road. No other points ever on my driving lisence if that matters. Any advice for the appeal please? DETAILS: AF57ONB 0013032393514620 - 209266 0013032398514320 - 748169
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Car written off and settlement delayed


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Good Afternoon,I was looking for some advice.I had an accinet saturday before christmas in the heavy rain, flash flooding caused me to skid and inturn end up driving off the side of the motorway, luckyly I was not injured, however my car was written off. Up until now, both my insurance and GAP insurance have been very helpful. Both have agreed I am covered. However, I am without a car, my policy did not give me a courtsy car in the event of a write off. This is posing a problem, I need a car to commute, last week I borrowed, this week I hired, but this has an expence I cant afford to continue, especially as I still have to pay my finance on the car until all is settled. The problem is that with out the GAP payout, I can't afford the deposit on a new car, they say their lead time is 2 weeks from recieving the paperwork from my insurance. My insurance say unfortuatly, we have a backlog and will get to your claim in due course, about 3 weeks. So that is 5 weeks before I can replace my written off car. Meaning I am stuck, without a car until they pull their fingers out. Why should I suffer by the understaffing of the insurance company to cover their back log? How does this relate to my accident, I paid their premium for a decent cover? Could anyone give me advice please?

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4-6 weeks is pretty standard for a settlement of a total loss claim. As this accident claim is a fault claim and the policy does not provide for a hire car, then alternative transport will be at your cost. If you cannot afford the cost of this and need altenative private transport, then ask your Car Insurers for an urgent interim payment.

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I pressed yesterday as much as a can, asking what else could be done, because their payout covers the finance only, I would not see anyof it anyway. All I need them to do is give me something that I can give to the GAP, but they won'y even look at it until it's my turn in their que.

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Nothing you van do except wait for it to be settled.

As you say the payout will got the finance co anyway.

the problem arises when the gap insurance valuation and the insurance co valuation dont match; if with the same co may not be a problem and come up with the same figure.

Also you may have to haggle a bit about what they want to pay out, they will offer trade, but you want retail purchase value!!! watch out for any shortfall that you may be stuck with.

So be on your guard.

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Thanks for the help, like said, looks I'm responsible for the intrim transport needs.I have got the settlement to within £10, so there isn'u a problem.I am just annoyed that, they delayed over Christmas, to pick up the car etc, because they closed, and inturn, delayed the offer, adding a few more weeks onto my wait

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