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    • I found that the parkin attended has a car with CCTV camera on it, however as I stated earlier, it seems that he did not take video of my car otherwise they would have stated so in the SAR. parking car .pdf
    • The rules state that "approved devices may only be used in limited circumstances"  I was not a threat. I was not present. I did not drive away. I think he has not fulfilled the necessary requirements justifying issuing me a PCN by post therefore the PCN was issued incorrectly and not valid.  What are your thoughts?  
    • I have also found this:  D.2 Service of a PCN by post: 54) There are some circumstances in which a PCN (under Regulation 10) may be served by post: 1) where the contravention has been detected on the basis of evidence from an approved device (approved devices may only be used in limited circumstances) 2) if the CEO has been prevented, for example by force, threats of force, obstruction or violence, from serving the PCN either by affixing it to the vehicle or by giving it to the person who appears to be in charge of that vehicle 3) if the CEO had started to issue the PCN but did not have enough time to finish or serve it before the vehicle was driven away and would otherwise have to write off or cancel the PCN 55) In any of these circumstances a PCN is served by post to the owner and also acts as the NtO. The Secretary of State recommends that postal PCNs should be sent within 14 days of the contravention. Legislation states that postal PCNs must be sent within 28 days, unless otherwise stated in the Regulations. This from London Councils Code of Practice on Civil Parking Enforcement.  The question is what is an approved device? Certainly, he had the opportunity to place the ticket on my car and I didn't drive away.  I looked further and it seems that an approved device is a CCTV camera - It seems that the photos taken were not actual film but images and it is not clear if they are taken from a video or are stills. I'm guessing if it was moving images then the SAR would have stated this.    From the Borough of Hounslow website: "There are two types of PCN issued under the Traffic Management Act 2004, which governs parking contraventions. The first is served on-street by a Civil Enforcement Officer, who will observe a vehicle and collect evidence before serving the PCN either by placing it in a plastic wallet under the windscreen wiper, or by handing it to the driver. The second is a PCN served by post, based on CCTV footage taken by an approved device, which has been reviewed by a trained CCTV Operator."   From Legislation.gov.uk regarding approved devices: Approved Devices 4.  A device is an approved device for the purposes of these Regulations if it is of a type which has been certified by the Secretary of State as one which meets requirements specified in Schedule 1. SCHEDULE 1Specified requirements for approved devices 1.  The device must include a camera which is— (a)securely mounted on a vehicle, a building, a post or other structure, (b)mounted in such a position that vehicles in relation to which relevant road traffic contraventions are being committed can be surveyed by it, (c)connected by secure data links to a recording system, and (d)capable of producing in one or more pictures, a legible image or images of the vehicle in relation to which a relevant road traffic contravention was committed which show its registration mark and enough of its location to show the circumstances of the contravention. 2.  The device must include a recording system in which— (a)recordings are made automatically of the output from the camera or cameras surveying the vehicle and the place where a contravention is occurring, (b)there is used a secure and reliable recording method that records at a minimum rate of 5 frames per second, (c)each frame of all captured images is timed (in hours, minutes and seconds), dated and sequentially numbered automatically by means of a visual counter, and (d)where the device does not occupy a fixed location, it records the location from which it is being operated. 3.  The device and visual counter must— (a)be synchronised with a suitably independent national standard clock; and (b)be accurate within plus or minus 10 seconds over a 14-day period and re-synchronised to the suitably independent national standard clock at least once during that period. 4.  Where the device includes a facility to print a still image, that image when printed must be endorsed with the time and date when the frame was captured and its unique number. 5.  Where the device can record spoken words or other audio data simultaneously with visual images, the device must include a means of verifying that, in any recording produced by it, the sound track is correctly synchronised with the visual image.
    • Hearing took place today.  Case dismissed with costs awarded. Neither UKPC or a representative turned up.  Apparently they messaged the court on 7 May asking for their case to be considered on paper.  Never informed me, which was criticised by the judge as not following procedure.  I was really annoyed as I would have preferred for the case to be thrown out before the hearing, or at least face them in court and see them squeal.   They are just playing a numbers game and hope you blink 1st!   Ended up having to change my flight, but  the costs awarded softens the blow. Was asked to confirm it was my signature on both the witness statement and supplementary statement.  Wasn't asked to read them, said she could see my arguments made and the signs were insufficient and no contract formed. Took maybe 10 mins in total.  Judge did most of the talking and was best for me just to keep quiet or confirm any statements made. Happy to have won as a matter of principle and have costs awarded. Maybe not worth all the time and hassle for any newbies or the technologically challenged.  But if you are stubborn like me and willing to put in the time and effort, you can beat these vultures! I big shout out to everyone who helped on the thread with their advice and guidance, special mention to FTMDave, thank you sir!  Really appreciate everyone's efforts. All the best!
    • I plan to be honest to avoid any further trouble, tell them that the name should be changed to my official name
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

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barclaycard debt sold to Lowell - chasing BC debt


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Oh and I've not heard back from the cra yet. Ill email the ico now.

 

Keep us posted please.

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Will do, Thankyou for the help!!

 

On another note I have just secured a refund from yes loans after them paying silly beggars all day.

 

Well Done!!

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What should I say to the ico? Not sure how to word it

 

Just the basic facts of what has happened is all that's needed.

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  • 4 weeks later...

Just had this back from barclaysharks:

 

in response to your complaint with Barclaycard.

 

However, we have having difficulty contacting you, and I am unable to communicate in full by email, as it is unsecure.

 

Please confirm you current address and a valid telephone contact number.

 

Alternatively, you are more than welcome to contact us on 01452 823557. We’re here until 6pm this evening and again from 8am tomorrow morning.

 

Kind regards,

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Are they now saying they are unsure as to who they are dealing with?? Sharklaycard digging themselves a very nice hole it would seem!

 

I would just inform them that due to the 'insecurity' of the internet at their end, you don't wish to divulge your current address, and certainly not your private telephone number, however, your address should be on their files, and any thought of contacting you via an insecure communications network, ie. telephone, will result in you hanging up as you do not discuss financial matters via the phone.

 

They are encouraged to use the completely secure postal system, whereby no letters ever go missing or posted to incorrect recipients.

 

They really are muppets, no wonder the financial industry is in such a mess if they employ chimps.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Oh yes I completely agree with you on that front, have you entered Sharklays complaints procedure?

 

You'd have thought that the banking industry would have brushed up on their public image and would by now bend over backwards in an attempt at winning back customers, seems not?

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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I am sincerely sorry. I have referred matters to both parties to ensure responses are expedited.

 

Please do not hesitate to let me know, should you encounter further delays.

 

Yours sincerely,

 

Piers

 

 

Piers Norman | Executive Support | Barclays Specialist Complaints - Head Office

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As confirmed, I am unable to fully correspond with you by email, as it is unsecure. I appreciate that Barclays Bank PLC have sent you a response by email, although we are the same company, we currently have a different system.

 

I have responded to your complaint in writing to the address you have shared with us. You should receive this by the end of the week.

 

 

 

Mrs J Gaythorpe | Senior Customer Relationship Manager

Executive Office – Barclaycard

 

There you have it folks they admit IN WRITING barclays and barclaycard are one and the same!!!!!!!!

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Always has been ''Barclays Bank Plc trading as Barclaycard'' from day 1 I think.

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Yes i know but my ongoing complaint with Barclays were they sent the letter to the wrong address and I then pointed out to Barclays I had been corresponding with barclaycard at my correct address another is no reason for them to post to the wrong address I was specifically told "we are not the same company"

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Letter from lowlife:

 

Following on from our previous letter in acknowledgment of your complaint, we are writing again to advise we are still investigating the details of your concerns.

 

Unfortunately, we har not bet completed the investigation that will allow us to respond fully.

 

Please accept our apologie for the delay an Thankyou for your patience(ha). Be assured that we will write to you again as soon as possible but no late than 8wrrks from the date we recieved your complaint.

 

In the meantime, I you ner to make contact with us, please telephone a member of my team on the number below

 

Yours sincerely

Some idiot

Complaints manager

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Letter from lowlife:

 

Following on from our previous letter in acknowledgment of your complaint, we are writing again to advise we are still investigating the details of your concerns.

 

Unfortunately, we har not bet completed the investigation that will allow us to respond fully.

 

Please accept our apologie for the delay an Thankyou for your patience(ha). Be assured that we will write to you again as soon as possible but no late than 8wrrks from the date we recieved your complaint.

 

In the meantime, I you ner to make contact with us, please telephone a member of my team on the number below

 

Yours sincerely

Some idiot

Complaints manager

 

Or in English

 

Damn, it would seem that you have us by the short and curlys and we are desperately trying to find a way around this.

 

Be assured that we will write to you again as soon as one of the staff come up with a clever, not thought of before, way

around it and we can continue our attempts to fleece you.

We do need the money as I would like a chocolate wabbit for easter.

 

signed

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As confirmed, although we are the same company, we (Barclaycard) currently have a different email system, and therefore to I am unable to fully correspond with you by email.

 

Therefore, I have responded to your complaint in writing to the address you have shared with us.

 

You should receive our final response by the end of the week. We have nothing further to add.

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Reply from Barclay sharks:

 

I emailed you recently about your complaint, promising to investigate and be in touch again by 4 feb. I am sorry with the responses you have received to your subject access request.

 

I would like to clarify that your debt is no longer owned by Barclaycard. The debt was sold to lowells in June 2011.

 

Lowells have confirmed that they have responded to your subject acces request in may 2012, and sent you copies of statements and a copy of your agreement. A further copy of the agreement was sent to you in December 2012

 

I understand from them, that you have also raised your complaint with them, and raised a concern regarding statute barred. They are currently reviewing these for you. I have forwarded a copy of your email to lowells. They will be in touch shortly to resolve your complaint with you.

 

Yada yada

 

So barclays think they don't have to comply with a sar because they no longer own the debt? What a load of tosh. If that's the case when why was the original reason"unable to locate an account". Also they say the debt was sold to Lowell June 2011, they why have lowells marked a default on my credit file in 2010? Lowell also did NOT send statements or an agreement in may 2012, they sent me a letter telling me to get onto barclaycard for those.

 

****ed off ain't the word

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