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    • We initially raised a complaint with the finance company who told us that as its over 6 months the consumer rights act won’t apply and we would need to provide evidence of the problem being there at purchase. As we have only just got the report from Mercedes we haven’t been able to submit this within their 14 day timeframe. Is this not the case then? Thanks
    • The previously little-known Chinese-American businessman’s fortune was transformed by the British taxpayer through 11 government contracts worth approximately £4.3bn for lateral flow tests (LFTs) made in China and sold by Innova. Charles Huang says contracts generated $2bn (£1.6Bn) profit   The government fast-tracked the company after its British representatives sent a direct email to Dominic Cummings, the chief adviser to the then prime minister, Boris Johnson, in July 2020. And, a Guardian investigation has found, the fast-tracking of Innova was supported by the then chancellor Rishi Sunak’s team at the Treasury. Innova became for a period of at least four critical months the only company authorised to supply rapid Covid tests in the UK, despite scores of others developing similar kits. At the time, the government spending watchdog raised concerns   Boss of US firm given £4bn in UK Covid contracts accused of squandering millions on jets and properties | Coronavirus | The Guardian WWW.THEGUARDIAN.COM Exclusive: Rishi Sunak’s team helped fast-track deal with firm founded by Charles Huang, who says contracts generated $2bn profit  
    • Welcome to the forum What makes you think that ?   Andy
    • We purchased our Mercedes in September 2023 from Doves in Horsham for £21000, paying half cash and half on finance. We also purchased warranty for life via Ramp as recommended by Doves. On 12th May 2024 the car failed to recognise the key and wouldn’t not open, the AA could not identify the problem so via our warranty the car was taken to Mercedes in Croydon. After 3 weeks the problem was finally identified as water ingress in the drivers side footwell which has corroded and blown various components. After further investigation it was discovered the windscreen was date stamped 2019 (all the windows are 2018 - therefore not the factory fitted windscreen) The leak has developed due to incorrect sealant being used assuming when this was replaced and also water leaking from the seam. The warranty company do not cover water ingress so we are now faced with a bill of £3635. As we are now at 8 months since purchase (problem started at just over 7 months) we are not covered by the consumer rights acts. Would we be covered Sale of Goods Act? We have all the reports for the works being completed but unsure if this should be taken to the finance company or Doves who we purchased the car from. Do we pay for the works and then try and claim it back or should they be paying? Any help would be much appreciated
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Debt collection - identity theft


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My son's friend has received a formal warning that a debt has been referred to a debt collector. This is the first time she has been notified of any debt owing and upon investigation has found that her sister has taken out a credit agreement for a catalogue in her name (using her own bank details) but has never made any payment. Apparently she started it in her sister's name because she already had a bad credit history herself.

She is understandably very upset as not only does it look as if she is liable for the debt but this could obviously affect her future. She lives at home with her parents and her sister and her parents seem completely unconcerned about the matter.

She is not sure whether to approach the debt collectors or the police although either way she is terrified of the repercussions as she has been badly beaten in the past.

Any comments would be welcome.

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The only sure fire way to get the debt collectors off her back and on to her sister's may be to get a crime reference number from the police though technically the victim of the crime is the catalogue company not your son's friend.

 

If she knows who the original creditor is, she could first try writing to them and tell them the debt is nothing to do with her but they may not accept her explanation. Either way, her relationship with her sister and parents may suffer, but the parents ought to be taking a stronger stand over this. What the sister has done is fraud, plain and simple, and could get her a prison sentence.

RMW

"If you want my parking space, please take my disability" Common car park sign in France.

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There was another very similar thread on here a while back and the debt collection company took the debtor to court. Even though it was explained that the debt was not theirs and that someone else had fraudulently taken up the account.

 

Two choices, as I see it.

 

1) See local Police and report what has happened. They should investigate and the sister may get a criminal record. If the original creditors are then informed of the fraudulent application, they should then remove any debt default from her record.

 

or

 

2) Pay off the debt or come to a repayment arrangement. It will hurt their credit record. The sister should obviously repay her what is owed.

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Thank you all for your response. She is still at college so not in a position to make any payments. I think sister already has a criminal record and ccj's for previous debts which is why she opened an account in her sister's name. Any monies, personal items she gets are stolen or broken by her sister. Her mother an stepfather are always too drunk to care and always take her sister's side. Her brother is prettyr much the same and at fourteen already has a criminal record for burglary amongst other things so really think that she's best out of the situation anyway but the problem is what to do next. Think I will have a word with the police myself and see where she can go from here.

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Thank you all for your response. She is still at college so not in a position to make any payments. I think sister already has a criminal record and ccj's for previous debts which is why she opened an account in her sister's name. Any monies, personal items she gets are stolen or broken by her sister. Her mother an stepfather are always too drunk to care and always take her sister's side. Her brother is prettyr much the same and at fourteen already has a criminal record for burglary amongst other things so really think that she's best out of the situation anyway but the problem is what to do next. Think I will have a word with the police myself and see where she can go from here.

 

Wise. The Police probably know of the family already. The thing is that if this sister has a criminal record already then the Police are more likely to believe it and deal with it. It sounds like the sister and the rest of the family would not be that bothered, if she had a further conviction. It might help reporting it, rather than just leaving it, where something worse may happen at a later date. If there is a problem with the rest of the family after reporting this, then may be her local council can help with accommodation.

We could do with some help from you.

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def'y seems that her domestic situation also needs to be addressed, particularly re any assaults '...as she has been badly beaten in the past.'

Edited by Ford
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depends on circumstances, but re a fraudulently obtained credit card/loan, 'The general rule is that if you did not sign the loan/credit card agreement, and you can show that you did not benefit from it in any way, you will not be liable for the debt. If a lender then starts legal proceedings against you for the debt, you have a full defence to the claim...' stephensons sols site, consumer news 06/11 re a case re an ex wife

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