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No Compensation From O2 Following October loss of service


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In actual fact the reply provided is literally copied word for word from the bottom 2 questions from the Q&A section of the statement they issued here: http://news.o2.co.uk/2012/10/12/o2-network-disruption-12-october/

I'd give it one final go and request either a refund of the days rental or a deadlock letter. If they refuse to issue one then just wait 8 weeks from when you first raised your complaint and then approach their Ombudsman.

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