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    • What type of finance is it?   HP, PCP, Loan? They want her to ring so they can bully her into making payments she can't afford...unless she can record her calls then IMHO, I'd keep everything in writing. Is £400 SSP her only income? There's no chance they will justify taking half of that.   Lodge a formal complaint with them ASAP, exhaust it, and then you can escalate it sooner rather than later, ruddy sharks!  
    • Is all of this actually on the signage? Don't remember seeing that much detail on other threads.
    • If I have learnt one thing from this forum, it's not to call and communicate via email. I passed this info on to her and they are pushing for her to call them.    "Unfortunately, you will need to call us. The conversation won’t be so black and white as to therefore type over email. In a nutshell we can confirm that the request to not pay for 3 months we cannot put in place"  I emailed them back on her behalf and said that what ever is discussed over the phone will need to be put in an email so that she can review it properly. No decisions will be made on that phone call.    "Once we speak to you on the phone we will follow up with an email to confirm the options discussed. [Phone number]"   Why are they pushing for a phone call? If its not so black and white, why can they then follow up with an email?  
    • Appreciate input Andy, updated: IN THE ******** County Court Claim No. [***] BETWEEN: LC Asset 2 S.A.R.L CLAIMANT AND [***] DEFENDANT ************ _________________________ ________ WITNESS STATEMENT OF [***] _________________________ ________ I, [***], being the Defendant in this case will state as follows;     I make this Witness Statement in support of my defence in this claim.   1. I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much-reduced cost to the amount claimed and which the original creditors have already written off as a capital loss and claimed against taxable income as confirmed in the claimant’s witness statement exhibit by way of the Deed of Assignment. As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights. This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information). The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party. 2. The Claim relates to an alleged Credit Card agreement between the Defendant and Bank of Scotland plc. Save insofar of any admittance it is accepted that the Defendant has had contractual agreements with Bank of Scotland plc in the past, the Defendant is unaware as to what alleged debt the Claimant refers. The Defendant has not entered any contract with the Claimant. 3. The Defendant requested a copy of the CCA on the 24/12/2022 along with the standard fee of £1.00 postal order, to which the defendant received a reply from the Claimant dated 06/02/2023. To this date, the Claimant has failed to disclose a valid agreement and proof as per their claim that this is enforceable, that Default Notice and Notice of Assignment were sent to and received by the Defendant, on which their claim relies. The Claimant is put to strict proof to verify and confirm that the exhibit *** is a true copy of the agreement and are the true Terms and Conditions as issued at the time of inception of the online application and execution of the agreement. 4. Point 3 is noted. The Claimant pleads that a default notice has been served upon the defendant as evidenced by Exhibit [***]. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 5. Point 6 is noted and disputed. The Defendant cannot recall ever having received the notice of assignment as evidenced in the exhibit marked ***. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 6. Point 11 is noted and disputed. See 3. 7. Point 12 is noted, the Defendant doesn’t recall receiving contact where documentation is provided as per the Claimants obligations under CCA. In addition, the Claimant pleads letters were sent on dates given, yet those are not the letters evidenced in their exhibits *** 8. Point 13 is noted and denied. Claimant is put to strict proof to prove allegations. 9. The Claimant did not provide a true copy of the CCA in response to the Defendants request of 21/12/2022. The Claimant further claims that the documents are sufficient to pursue a Judgement and are therefore copies of original documents in their possession. Conclusion 10. Without the Claimant providing a valid true copy of the executed Credit agreement that complies with the CCA, the Claimant has no grounds on which to enforce this alleged debt. 11. The Claimant has been unjustly enriched at the expense of the Defendant by purchasing bulk debt at a greatly reduced cost and subrogating for the original creditor in trying to recuperate the full amount of the original debt 12. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. On receipt of this claim I could not recall the precise details of the agreement or any debt and sought clarity from the claimant by way of a Section 78 request. The Claimant failed to comply. I can only assume as this was due to the Claimant not having any enforceable documentation and issuing a claim in hope of an undefended default judgment.   Statement of Truth I, ********, the Defendant, believe the facts stated within this Witness Statement to be true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in it’s truth. Signed: _________________________ _______ Dated: _____________________
    • Morning,  I am hoping someone can help, I am posting on behalf of my friend so I will try and provide as much info as possible.  Due health reasons, she is currently not working and unable to pay her contractual car finance payments. She emailed 247 Money and asked for a 3 month payment holiday, they refused this straight away with no reasons as to why. They have told her that instead she can make a payment of £200. She is currently getting £400+ a month ssp so this is not acceptable. She went back to them and explained she cannot make this payment and they have not offered an alternative plan. Its £200 or she falls into default.  She is now panicking as she does not want her car to be taken away. What options does she have?  Thank you, 
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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cashgenie took more money than i owe


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Ok I thought so.

 

7.1 You agree that if you apply for a loan and you already have an outstanding balance with Ariste Holding Ltd or any of its trading names such as Cash Genie, Payday is Everyday or Txt Me Cash, we may collect the outstanding balance from the account you provide in relation to your application before processing that application.

 

Yes it would have been fine if they had taken the outstanding balance which was agreed at 70 but they took 311 in charges which they've never asked for never broken down never said anything about. I'd already agreed with their debt collector to pay the 70 on the 28th of September, but they have decided to take more. I never thought a company would behave so badly.

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I never thought a company would behave so badly.

 

 

!!!! These are PDL companies.. none of them behave any other way !!!!

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How was the £70 agreed, by email, letter or telephone? And where did they get the extra £241 from?

 

I'd love to know how they can justify what they've done. Using another trading name to offer a loan just to get more money out of it. I honestly sometimes wish I had a loan out with one of them, just to give me a reason to call them up and give them hell.

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Payday Lenders: Codes of Practice

 

On the 25 July Business Minister Norman Lamb today welcomed the progress made by payday lenders as they published newly revised Codes of Practice to increase transparency and better help vulnerable borrowers, but warned that they need to maintain their focus on protecting consumers and tackling bad practice.

 

The revised Codes of Practice were published by the four Trade Associations which represent over 90 per cent of the payday and short-term loan industry. They follow on from the Government’s Response to the BIS Select Committee’s Report into Debt Management, when new commitments were agreed to help deliver increased protection for consumers.

The payday lenders have committed to:

 

  • a good practice customer charter explaining how loans work and the costs involved;
  • increased transparency about loan repayment so that consumers can make informed decisions and are not surprised by hidden payments;
  • more help for customers in financial difficulty by freezing charges and interest;
  • robust credit and affordability assessments to ensure loans are suitable for the customer’s situation; and
  • effective compliance monitoring by the Trade Associations to root out poor practice in the industry.

Business Minister Norman Lamb said:

“The new Codes of Practice published today represent a positive and important step forward by the payday lending industry. They will have a real impact helping consumers to make the right decisions when they opt for a payday loan, ensuring they do so fully informed and are not caught out by hidden charges.

“I welcome the hard work and commitment of the four Trade Associations to deliver better consumer protections. But, at a time when more consumers may turn to payday loans to manage spending, this is no time for complacency. The industry must continue its commitment to root out rogue lenders and tackle bad practice. I expect to see real results on the ground coming out of these additions to the lenders’ codes of practice and that the Trade Associations will undertake a proper assessment of how well they are working.

“I also want to see further action particularly on the use of continuous payment authority. I know the OFT is consulting on this and I expect the industry to respond effectively to any recommendations emerging out of this work.

“Payday loans should only ever be used as a short-term financial fix, not as a long-term solution to financial difficulties. I would urge people to think carefully before taking out a short term loan and to consider affordable alternatives such as their local Credit Union.”

The Government is also strengthening enforcement powers across the whole of consumer credit by giving the Office of Fair Trading (OFT) the authority to suspend a consumer credit licence with immediate effect where there is an urgent need to do so to protect the interest of consumers. Currently the OFT has the power to suspend or revoke a consumer credit licence but businesses can appeal the decision which can take up to two years to deal with. These businesses can currently continue to trade during this time, leaving consumers vulnerable.

The new power will help clamp down on rogue companies that provide goods or services on credit, lend money, collect debts or help people with debt problems.

The Department for Business will continue to work with the OFT to drive up standards in the payday lending industry and continue close working with the Trade Associations as they implement their new codes of practice.

To see the various Codes of Practice go to Good Practice Customer Charter (pdf 178 kb) and Good Practice Customer Charter amended (pdf 195 kb)

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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How was the £70 agreed, by email, letter or telephone? And where did they get the extra £241 from?

 

I'd love to know how they can justify what they've done. Using another trading name to offer a loan just to get more money out of it. I honestly sometimes wish I had a loan out with one of them, just to give me a reason to call them up and give them hell.

 

It was agreed via email at the beginning of September.

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I've written my complaint to cash genie, reported them to the OFT, FSA and FOS and I've completed a proper complaint form for the FOS and I'm waiting for the full reply from cash genie before I send it off. Can I request compensation from them? It's just I won't be able to pay a few bills this month so I will get charged interest and charges.

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Unfortunately, the issue of compensation is a matter for the regulators to decide. The PDL will simply say no.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

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if you end up getting compensation its usually if the fos decides in your favour on a complaint, the oft will either do nothing, fine them or ask for a witness statement if they plan more serious action.

 

The bank shoule however return your account to the state it was before the unauthorized transaction as they are required to by law, which means they also have to wipe off any charges for failed direct debits, overdrafts and so on.

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The bank only has to return the money plus any charges if they were informed before the transaction happened. If they were notified afterwards, it is at their discretion. However, if it is an unauthorised transaction, then the account holder has to provide some kind of proof while the bank does their investigations.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Agreed, but the bank would need to chargeback, then investigate. If the letter to the bank notifying them of cancellation had gone in before the transactions happened, it would be a very simple matter to get this sorted.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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The complaint to the bank went in on the 28th Sep, my bills go out on the 1st Oct (today). Some are being supportive others not so much for the bills. Thankfully o2 agreed to roll my bill over to next month. The bank have been in contact they're investigating the matter and will be in contact shortly. I was only planning on asking the FOS for compensation, I don't really know how to ask for it? Do I list my charges and provide proof or just ask for compensation and let them decide the amount?

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Did you specifically tell the bank to cancel/block all transactions to the company before the transaction date? This is the most important part of info which we need.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Did you specifically tell the bank to cancel/block all transactions to the company before the transaction date? This is the most important part of info which we need.

I used a different bank to pay cash genie, I used my nationwide account and yes I had informed them to remove cash genies continuous payment authority. I also wrote to cash genie and told them I did not authorise them to take continuous payments. I paid them via bank transfer. They deceptively obtained my new bank details with santander which I knew nothing about.

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How did they obtain the details? Thats what you need to find out.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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I hope you reported this then.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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