Halifax/fraud/inheritance money/internal investigation!!!

[fletch70]

Am I the only one who hates these webchats with so called people?

[renegadeimp]

Its faster and cheaper than giving them a call for something very simple. If its complicated, you can always call them or go into a branch.

[fletch70]

I always wonder if they are actual people . Not that I am paranoid or anything lol

[Hacked_Off]

all done, I just needed the account number to switch.

[fletch70]

Well done

Have a clap

[Hacked_Off]

this has me a little confused (full of plague, foggy brain)

 

Would you like to close your account and transfer your balance? *

Yes No

 

If yes, would you like us: To settle any outstanding negative balance from your account If there are insufficient funds to repay the negative balance in your new account at the time of the switch the balance will not be repaid and it will be your responsibility to arrange repayment with the other bank.

 

Not to pay any outstanding negative balance and let you do it yourself

[Hacked_Off]

another fob off;

 

 

 

 

Thank you for your email to Alison Brittain and David Nicholson.

 

I can confirm receipt and I have forwarded it onto the relevant department who will respond accordingly.

 

Kind Regards

 

 

 

 

Sarah Briggs | Group Executive Complaints

[Klandestine]

What did you honestly expect the outcome of sending an email to some of the group directors to be?

 

renegadeimp has told you before to put your complaint in writing.

[Klandestine]

Have the fraudulent transactions been refunded yet by the way?

If not have they given you a reason?

[Hacked_Off]

What did you honestly expect the outcome of sending an email to some of the group directors to be?

 

renegadeimp has told you before to put your complaint in writing.

 

 

Had you read the thread thoroughly, which you clearly have not, I have put the complaint in writing AND email.

[Klandestine]

Had you read the thread thoroughly, which you clearly have not, I have put the complaint in writing AND email.

 

Apologies, I actually haven't read the thread in a while.

I just assumed you'd send the complaint either in writing or by email but not both - hopefully the written one will have a better outcome

[Hacked_Off]

Customer Services Message. Please call Lucy regarding your recent complaint on 01422868897 today between 8am-8pm. Ref . Thank you.

 

Not impressed

[renegadeimp]

Give them a call but make sure to record the call. BE very very VERY firm with this lucy, and make sure that she is in no doubt what will happen if she doesnt follow the law.

[Hacked_Off]

I don't have the means to record, plus I've already told halifax I will only communicate in writing.

[Klandestine]

Granted, but it's in your interests to get it sorted so you may aswell call.

If you can't record then have some pen and paper handy and write down the date, time and anything of importance from the conversation.

 

What is the current situation now? Have the original payments been refunded? Have anymore been taken?

[Hacked_Off]

One of the companies has refunded after me hounding them in the phone and sending a million emails to them with a crime reference number etc

 

Another one has said:

 

"Your refund is in the queue to be dealt with, this should be issued tomorrow."

 

I have told them this is unacceptable.

 

But the point is I shouldn't be chasing these people that have basically robbed me.

[Hacked_Off]

£70 has gone into my bank named "debit dispute refund" is this the bank?

[renegadeimp]

Possible. Give them a call in the morning and check. If it clears, grab the cash, throw it in your new account and get the halifax one closed incase they try and reverse the chargeback and charge you for it.

[Hacked_Off]

Yep it was the bank. Shocking behaviour, three weeks to refund? And there's still one that hasn't been reversed!!

[Hacked_Off]

So money has gone into my account today. After checking there's £13.72, which was what I demanded back in phone calls. Then another £30.

 

Not the phone calls figure is wrong, since putting that to them, as they know full well, I've had to make more calls when they let more money go.

 

No idea were the £30 comes from, assuming its a "good will gesture". Not much of a gesture halifax.

 

I rang "Lucy" back the other day but she wasn't there. I've had no callback, no emails (apart from one asking me to call), no letters, nada!!

[renegadeimp]

Could always get this to watchdog or even the dailymail. See if they are interested.

[Hacked_Off]

Already done watchdog

[renegadeimp]

I bet if you got the media involved, within a week, halifax will back right down, fix everything and say you slipped through the net and theyve reconsidered their practices.

[Hacked_Off]

A letter has been issued to you. Our post is sent second class therefore you should receive this in the next few days.

 

Regards

 

Lucy

[Hacked_Off]

Letter off halifax saying BCOBS doesn't apply and if one if the companies say the payments were authorised, they will cancel the refund!!