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    • Hello, firstly thank you for reading this. I know no one wants a long winded back story. So I’ll be breif. I entered a local store to buy some paint (which I did pay for) I am honestly not a bad person or a theif.   Didn’t have a basket or trolly as was on my lunch break. Whilst picking up the three tubs of paint placed some masking tape in my pocket (it was hanging out of so I had every intention to pay) just didn’t have a hand free. Paid for my goods (forgot about the £4.39 masking tape) I’ve got so much going on and im not well at all (like I say no one cares I get that) also have autism so wasn’t thinking particularly like others do maybe (who knows my minds going around and around) I left the store after paying, was pulled back in by security. Asked for the tape which I gave immediately  shook up. Gave them my ID and details. I was given some paper and told to expect a large fine in the post for their time and the tape and sent on my way. my questions are: I hardly ever go out without support so the ban I guess I can’t go there now for anything (their loss) - ok but is my photo going to be all over with my name? how much am I expecting in the post as a fine? I have sent them cash in the post recorded signed for delivery to arrive tomorrow (incident happened today) for my error. Their Address was on the bit of paper. i have read two posts on this page but they were from many many years ago so I hoped for updated advise please? 
    • V important you read lots of BMW threads too !  
    • So should I send them a new SAR and put my date of birth on it? Or do I need to send them some proof? Driving license? 
    • Thanks so much for your help!! I've emailed them, and when they reply saying they can't do it I'll reply and state my rights. I'm so glad I found this forum, and will read all of the posts I can find and help guides available for the future. Really can't thank you enough.
    • utter BS, doesn't matter you signed it. pers i'd be writing as per the other threads here rejecting the car as not as described under CRA etc and be done with it. as its a debit card you could also do a full chargeback within 120 days to your bank and simply dump the car back to BMW. 100's of like threads to read here. get your ducks inline. make sure you know what you are doing and off you go. dont take any BS from BMW, no matter what you sign it does NOT remove your consumer rights. p'haps it might be on the off chance you are a good manager , a quick phonecall tomorrow saying you dont want it because (no bla bla fitted) it might be resolved in 5 mins..i will guess to date you not tried
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Advice needed re: Settlement


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Hi - have been clearing the majority of my payday loans with the help of my father, and after a lot of persistence I have managed to get Wonga to send me a settlement figure. It seems reasonable to me, as it works out to be less than the original loan + 1 months interest, which is what I have been attempting to get all of them to settle for. Here is the offer, which came via E-mail. Assuming they will accept payment by bank transfer, I am leaning towards accepting it and paying them in full. Would appreciate any feedback from those that have dealt with Wonga as to whether this is a good deal for them, and if they can be relied upon to honour it. Here is the E-mail offer I received - Thanks in advance for your help :) (Original loan was £1084 and I had previously had probably 20+ loans with them all repaid on time)

 

 

Hi

 

We appreciate you getting into contact with us about your loan, we have taken a look into the matter and this is what we have come up with.

 

Our Finance team has generated a once off settlement balance, given your current balance of £1579.33 to date and account in arrears - £1184.00 is what will be accepted as settlement of the loan. This offer is valid until 19 September 2012.

 

Could you please respond with confirmation that you accept the terms above?

 

 

Wonga.com

Hardship Team

PO Box 66147

London

NW1W 8PF

 

Our office is open Monday to Friday, 9am to 6pm so please do not hesitate to get in touch.

 

Kind Regards,

Hardship Team

Wonga.com

[email protected]

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Hmm. How much was the original debf and have you had a full breakdow of the account. Discounts usually, although not always, mean theres a big problem with the debt.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Original loan was £1084 and its 92 days overdue, so presumably at the point where its about to be passed to their DCA?

 

The current balance they quoted is basically just the original loan amount plus interest for last 90 days. I had a large number of loans from them in the past which were all paid back on time.

 

It seems a fair deal to me. As far as I can see there is nothing wrong with the loan, unless I am missing the meaning in what you say?

 

I am waiting for them to confirm it in writing once again and send me the bank details etc to transfer to, and then I guess I will decide.

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You don't mention if you have made any other payments towards the outstanding balance prior to this offer being made. If you haven't then that means they are only looking to charge you £100 interest on the original loan amount which sounds like a very fair deal to me - as long as you get confirmation in writing that the debt is settled and will not be passed on to any other parties of course!

 

Cheers,

MB78.

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Sorry I see what you mean now - no I never made a payment on this loan, so agreed I think its very fair. Presumably an E-mail such as the one I pasted above is okay as far as proof of arrangement? I will be paying by transfer so they wont have any debit card details to re-attempt anyway, plus I think Wonga are not as bad as the others as far as that kind of thing goes, at least thats what I heard?

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Sorry I see what you mean now - no I never made a payment on this loan, so agreed I think its very fair. Presumably an E-mail such as the one I pasted above is okay as far as proof of arrangement? I will be paying by transfer so they wont have any debit card details to re-attempt anyway, plus I think Wonga are not as bad as the others as far as that kind of thing goes, at least thats what I heard?

 

Sorry to interupt your threadbut did you ever receive a welcome letter from wonga?

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I don't think so no. Not sure have ever received actual mail from them. Even since being overdue for so long. Why you ask?

 

I took a loan out with them last week and it says you will receive a welcome letter and i have been worried that the wonga logo will be on the envelope - dont want my partner to find out

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I think with Wonga you are safe on that front. It defiintely wont be on the outside of the letter either way. The only ones that sent an unwelcome welcome letter to me were payday express (who continue to send me offers now even though I asked them to close my account when I settled with them) and Payday UK

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Hi - have been clearing the majority of my payday loans with the help of my father, and after a lot of persistence I have managed to get Wonga to send me a settlement figure. It seems reasonable to me, as it works out to be less than the original loan + 1 months interest, which is what I have been attempting to get all of them to settle for. Here is the offer, which came via E-mail. Assuming they will accept payment by bank transfer, I am leaning towards accepting it and paying them in full. Would appreciate any feedback from those that have dealt with Wonga as to whether this is a good deal for them, and if they can be relied upon to honour it. Here is the E-mail offer I received - Thanks in advance for your help :) (Original loan was £1084 and I had previously had probably 20+ loans with them all repaid on time)

 

 

Hi

 

We appreciate you getting into contact with us about your loan, we have taken a look into the matter and this is what we have come up with.

 

Our Finance team has generated a once off settlement balance, given your current balance of £1579.33 to date and account in arrears - £1184.00 is what will be accepted as settlement of the loan. This offer is valid until 19 September 2012.

 

Could you please respond with confirmation that you accept the terms above?

 

 

Wonga.com

Hardship Team

PO Box 66147

London

NW1W 8PF

 

Our office is open Monday to Friday, 9am to 6pm so please do not hesitate to get in touch.

 

Kind Regards,

Hardship Team

Wonga.com

[email protected]

 

That seems pretty good since some of these payday companies charge ridiculous amount of interest ie payday overdraft - took a loan out for £150 and ended up with a balance of £2600

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I think with Wonga you are safe on that front. It defiintely wont be on the outside of the letter either way. The only ones that sent an unwelcome welcome letter to me were payday express (who continue to send me offers now even though I asked them to close my account when I settled with them) and Payday UK

 

I really hope so it was just a silly thing I did - i wish i never applied for it now.

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hi hope you dont mind me butting in on this! but i just cant afford for payment to come out of my account this month, wife is really ill and we are desperately short of money, have either paid in full or had an extension up till now, its due to be paid in 2 weeks time, i really dont want them ringing my work how can i stop them doing this? any info most welcome please, also if i cancel my card will it def stop them taking my money?? many thanks

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hi hope you dont mind me butting in on this! but i just cant afford for payment to come out of my account this month, wife is really ill and we are desperately short of money, have either paid in full or had an extension up till now, its due to be paid in 2 weeks time, i really dont want them ringing my work how can i stop them doing this? any info most welcome please, also if i cancel my card will it def stop them taking my money?? many thanks

 

Have you already defaulted and on the repayment plan or do you mean the total loan amount is due in two weeks? If the former then you can ring up and ask them to ammend the date/ammount on your repayment plan. If the latter then you can default, make sure you have no money in your bank account for them to take and then get in contact with them to set up a repayment plan.

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no as yet i have not got a repayment plan or defaulted, but it will def default in 2 weeks time, is it best to email them, really dont want to ring them, also how do i stop them, if they will, from phoning my workplace? do i email them to ask for repayment plan on day of default? also if i cancel my card will it stop them from taking money from my account as i have read that they still can? many thanks

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I am not sure there is any way you can definitely stop these crooks doing anything. Obviously you can stop them taking the money by cleaning out the account, although I will say this - Even after we cleaned out our bank account and cancelled the debit card on it, the bank still paid some debit card payments, and after much back and forth on the phone and in branch, I got them to put, in writing, that even after a card has been cancelled it is possible for these companies to charge it. It all depends on how they do it - a lot of them have found ways round the system by back dating the requests etc - So make sure you protect yourself completely. I have ended up with an additional problem with my old bank now because of it.

 

As for the calling work thing, they did call mine a couple of times, on the day the loan was first due and not paid. Only Minicredit and Payday UK did this, and they had to really apply themselves to get the number too as I only put down the head office details, not the actual branch where I work. So they had to somehow get this info from them (another story).

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I am not sure there is any way you can definitely stop these crooks doing anything. Obviously you can stop them taking the money by cleaning out the account, although I will say this - Even after we cleaned out our bank account and cancelled the debit card on it, the bank still paid some debit card payments, and after much back and forth on the phone and in branch, I got them to put, in writing, that even after a card has been cancelled it is possible for these companies to charge it. It all depends on how they do it - a lot of them have found ways round the system by back dating the requests etc - So make sure you protect yourself completely. I have ended up with an additional problem with my old bank now because of it.

 

As for the calling work thing, they did call mine a couple of times, on the day the loan was first due and not paid. Only Minicredit and Payday UK did this, and they had to really apply themselves to get the number too as I only put down the head office details, not the actual branch where I work. So they had to somehow get this info from them (another story).

 

You didnt cancel the CPA that was on the account. You MUST do this when dealing with PDL's, as they will exploit it. They have also been known to pass account details around different PDL's and those PDL's debit money even though you never had a loan with them.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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