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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Next Directory PPI..what next?!


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Hi

 

I've made a complaint to Next regarding PPI on my Next Directory account. I do not remember taking it out and would not have knowingly done so.

 

They have come back with a very vague letter stating it would have been taken out either by ticking a box or during a phone call but they have not stated which and have not provided any supporting evidence.They seem to just be making a general statement rather than specific to my account.

 

I have made a subject access request but am just wondering what to do after that if they don't have the application or can't prove where I select the cover...Next have confirmed they are not covered by FOS so presumably they can just keep rejecting my complaint as they know I can't do anything further apart from court action (I assume) which I haven't the foggiest how to go about!

 

Any pearls of wisdom? I have looked at other threads on here but from what I can see, no one seems to have had any success!

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  • 1 month later...

Hi

Just to let you know that l had a response to a section 78 request from Next last year, and in the 'true' copy of my agreement there is NOTHING about PPI at all, the current agreement also has nothing on its out PPI either!!

They have had over £400 off me, l have put a claim in for a refund, will wait and see what rubbish they come up with.

Cups

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  • 1 year later...

HiI have had an update from the FOS, apparently the underwriters for the policy were Groupama, who are now Ageas Insurance, who are covered by the FOS.My PPI was taken out in march 1998, so that may be your best bet, that is if you have not heard from anyone else about this.The FOS say that Ageas were part of the FOS.Cups

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