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Compensation for DWP Error


luluspice
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Interesting post.

On Friday DWP told me that there system had my husband as passed away & all benefits were stopped. ! He had to go to our local Jobcentre with his passport & have this verified & emailed to the manager of agent who advised me of error in order for the payments stoppage to be lifted.

I was told yesterday it was all sorted, but I phoned DLA & Carers allowance to check...and guess what? They had a stop on all benefits too!! I am being sent a complaint form, but I am very uneasy about this whole thing. I contacted the DWP Bereavement Line to check the protocol for notifying of a death, and it seems it can be done over the phone. they take all the information available, suspend benefits and send out a form. Now, we do not know how this happened to us, but it seems this could be done by malicious persons very easily. In our case I am pretty sure it originated at DWP - I have been chasing Carers premiums for weeks. I also found out from Bereavement helpdesk that when DWP are notified of a death, that information is shared with HMRC, DVLA, Passport Office & other local government offices. So hubbys' Passport & & Driving licence could be cancelled!!!

I am in the middle of cancer treatment, hubby has mental & physical health problems, we do not need this stress. I have no confidence that this will go away overnight. Would not surprise me if we get stopped going on a flight for using dead persons passport etc!! Never mind that I have a sneaking suspicion that the DWP may well have been about to start a fraud investigation on me for claiming benefits for hubby!!

How on earth do you claim compensation for all this??

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