Help with preliminary approach for repayment letter

[enough is enough]

hi

Am a bit confused with the first step. I know Abbey have charged me in the region of £550 over the past six years. In the pre-lim letter ,WHAT I REQUIRE SECTION it says 'i calculate that you have taken £XXXXX plus £XXX which you have charged me in overdraft interest...'

How do you work out the £XXX which i have been charged in overdraft interest ??

 

Thanks

enough is enough

[halfmanhalfbiscuit]

Hi there is a spreadsheet on the forum.

[enough is enough]

Thanks for reply halfmanhalfbiscuit.

If i understand the system correctly the spreadsheet you refer to enables you to calculate interest at 8% APR and is used when you are actually filing a claim against the bank. i'm only sending a preliminary letter at this stage so still confused !! (can you help any more?)

enough is enough

[alanfromderby]

You are correct about the 8% being at the CC summons stage.

 

The overdraft interest calculation is complex, as first you have to work out what periods you were in overdraft. If you were permanently in o/d then that simplifies things.

 

What you then need to do is divide your o/d interest rate by 365, to get a daily rate - then appy it to the individual items on the spreadsheet.

 

Have fun!

[enough is enough]

Thanks alanfromderby

should keep me busy

enough is enough

[ulari]

Hi, this is my first time posting. Can I claim back charges even though I was over my over draft limit when the cheques were charged. I have statements going back three years and the charges run into thousands, one month I wa charged £600 (my bank is Abbey). Would it be useful to put the dates and amounts on a spreadsheet and send it with my prelimiary letter. They will of course say i should not have written the cheques as my account was overdrawn. What do i do then?

[Michael Browne]

Welcome.

 

1) Paid Referral Fees- Yes

2) Card Misuse Charge- Yes

3) Default Fee- Yes

4) Unarranged Borrowing Fee/ Excess Borrowing- Yes

5) Unpaid Direct Debit/ Standing Order/ Cheque- Yes

 

 

Before you start please have a thorough read of the FAQs (there’s a Step by Step guide here too). You should print both of these out to refer to, so as to avoid having to ask basic questions later.

 

Then look at other threads in your bank’s forum, so as you know what you can

expect to happen

 

You need to spend 2 or 3 days gradually getting your head round everything. If

you find a forum/thread/post of interest, save it in your Favourites, so as you can always find it easily.

 

There’s a lot to take in, but it’s time well spent and will ensure that you succeed in your claim without problems. Remember it’s not a race, don’t rush, just follow the guidelines one step at a time

 

This is a self-help forum and you must be prepared to put in time and effort. It is your claim, your money and you cannot expect others to do all the work for you.

 

When you feel confident that you understand the process and the various stages involved, start a new thread in your bank’s forum and post your progress and any questions there and you’ll get plenty of help

 

All the info to get you started is here:

http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

 

Good luck

 

Finally please heed the words of warning here and make sure it doesn’t happen to you:

http://www.consumeractiongroup.co.uk/forum/abbey-bank/announcement-center-bankfodder-very-sick.html

[white4951]

Hi to all who can help,

I have just started to look into the charges that may have arised unfairly onto my account I have seemed to have got lost in what I am doing. From my understanding you have to send a letter requsting a copy of all of the charges on your account, but where do you find the letter/copy of letter to send?

 

white4951

[white4951]

To all who can help,

I have just started looking into the unfair charges that have been added to my account, but have seemed to have got lost within my understanding, therefore require advise and help. As I am at the start and am unsure of the charges that have been added, I understand that you send a letter require a record of the charges, but where do you find the letter/copy of letter?

 

white4951

[sbb1979]

Hi,

 

The letters and spreadsheets are in the Bank Templates Library: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/

 

Read the FAQ, research the different threads relating to other peoples experiences with your bank and then start your own thread for your claim.

 

Good luck!

 

S

[Michael Browne]

Welcome.

 

Before you start please have a thorough read of the FAQs (there’s a Step by Step guide here too). You should print both of these out to refer to, so as to avoid having to ask basic questions later.

 

Then look at other threads in your bank’s forum, so as you know what you can expect to happen

 

You need to spend 2 or 3 days gradually getting your head round everything. If you find a forum/thread/post of interest, save it in your Favourites, so as you can always find it easily.

 

There’s a lot to take in, but it’s time well spent and will ensure that you succeed in your claim without problems. Remember it’s not a race, don’t rush, just follow the guidelines one step at a time

 

This is a self-help forum and you must be prepared to put in time and effort. It is your claim, your money and you cannot expect others to do all the work for you.

 

When you feel confident that you understand the process and the various stages involved, start a new thread in your bank’s forum and post your progress and any questions there and you’ll get plenty of help

 

All the info to get you started is here:

http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

 

Good luck

 

Finally please heed the words of warning here and make sure it doesn’t happen to you:

http://www.consumeractiongroup.co.uk/forum/abbey-bank/announcement-center-bankfodder-very-sick.html

[Nick Roberts]

Nick vs Abbey have had non standard reply letter 27,9,06. They say the OFT is for credit cards not current accounts ?. They want to keep this at branch levelor if I wish to continue with the illegal charges side then they will refer this to head office and then maybe no money ? Can anybody advise as to next step ??

[sbb1979]

All sounds standard to me. Escalate it to head office otherwise you'll never get your money. They always say that you won't get anything, they always then pay up. They always say that the OFT does not refer to them, ignore that, they're trying to put you off.

 

Carry on with the process, stick to your timetable. What was the letter in response to? Send the next letter with a copy of that one to the head-office address. I'll find it when I have a minute, but otherwise I'm sure it will be in the main Abbey thread.

[white4951]

Thank you all for your help, I have sent the last few days going through all of the information, now I feel I am ready to go ahead with my claim, the Abbey wont know what's hit them LOL. Thank you all again

White4951:-)

[Robbie Kerr]

Hi

I was wondering, do you send the initial letter of repayment to Head of Customer services? And how can you tell if you've got a black mark on the credit register? I'm only claiming for £315, but it's not exactly money I can ignore, and I want to get a mortgage soon, so it's kinda crucial.

I'm pretty certain it won't be with Abbey....;-)

[philread1]

You can send it to their Complaints department:

 

Complaints

Abbey

PO Box 5129

Milton Keynes

MK9 2YN

 

Though it does'nt matter if you send it to their head office at Triton Square!Their address when you start court action is:

 

Abbey National plc

2-3 Triton Square

London

NW1 3AN

 

Phil:)

[JULIEJOHN]

Just Getting To Understand All The In's & Outs Involved But Good To Know Help Is On Hand . Many Thanks.

[stuartedmonds]

I haven't got a list of all my charges/trnsactions for the last 6 years yet (have sent abbey sar letter) and they have gone over the 40 days.

 

I am going to predict the charges by saying in the last year they were this so i will times that by 4.5 (years we have had the account). How do i calculate interest on this? Do you have to add an interest amount (i would be happy with just the charges money back)

 

any ideas?

 

thanks stuart

[aurora25]

Hi can anyone help me..I am ready to write my preliminary approach for repayment letter to bank. I have a business account and noticed that in the FAQ questions it stated that there was a business form, but I cant seem to find it.HELP!!

[jody0524]

hi i sent off my letter requesting the refund of all bank charges that i have incurred but it has been longer than 14 days and i have heard nothing at all. I know the bank received the letter as i sent it recorded delivery so a signature is required.

 

what do i do now, send another letter?

 

thanks

[Montedarlo]

Hi Jody,

I have done some reading for you and as long as the time period (14 days) or (14 working days if feeling generous) has expired then you should send the LBA.

This info took me a few mins to search so please take it with a pinch of salt, all info came from other threads. There is probably some great ammended letters to send if you can find them.

Best wishes

 

[setonsteele8977]

I am just sending off my prelim letter. Did all the work with my Halifax account first & they went to the wire. They did settle when they got the court papres. ]

 

the mods keep refering all back to the FAQs & this is sound advice. Take the time to read all the info & it becomes clear. I did however need some practical advice during my first claim & they were allways helpful, as wre other users. BUT.....do as they suggest & read the FAQ's take notes & understand it all.

 

I had to wait 4 months for my microfiche statements from Abbey & I hope they dont settle before I file court papers, as the interest is a nice bonus

 

Good luck to all.

 

Seton

[jody0524]

Hi did what you said and sent the second letter to Abbey and they finally replied. However they said that they cannot agree to refund the charges on the accouunt, and said sorry we have been unable to reach a final agreement, but if we remain unhappy we could refer our complaint to the finanical ombudsman service and that they genuinely believe that their decision is fair and are unable to respond to any further corresponsdance.

 

So should I now take this to the next step and threaten court proceedings?

 

Thanks

 

Jody

[sbb1979]

Absolutely.........that's a standard response. Move on to the next stage.

 

Good luck!

 

Si

[jody0524]

Ok thats what i will do, a little bit nervous now but i am going to get my money back whatever it takes.

 

Thanks

 

I will post again when i have some more information