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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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FOS PPI investigations - how long


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Have sent several PPI claims to FOS in September / October of last year and received correspondence saying it would be 12 months before hearing anything so I put it out of my head till then.

 

But I received the latest newsletter and saw the article about the 64k offer (well done ! ) and when I read the thread it said that he had put the claim in to the FOS in late Jan and had a reply in June; so of course I am now wondering what is happening with my claim ?

 

Can anyone give me an idea of actual timelines for FOS decisions for real claims rather than FOS estimates ..............

 

Thanks

GS

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Depends on their work load and how quickly a company

responds to the FOS enquiries.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

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Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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HI - thanks for the quick reply - no I haven't chased at all - took them at their word that it would take that long; received a couple of holding letters - I will dig out the file tonight and perhaps do some chasing tomorrow.

 

Waiting to here from these in the hope that I will get enough to pay off my overdraft with the bank if need be and then I can go after the bank loan I had a few years ago - don;t want to do anything before in case they withdraw the facility ! I know they shouldn't .........................

 

Hi Brig - how are you hope you and the family are well :-)

GS

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My PPI complaint with Barclaycard went to FOS last September. I hadn't received any update letters since January this year, so just emailed them last week asking for an update. They told me that they had received all the information they needed from Barclays and were just waiting to allocate an assessor to my case. So I just keep my fngers crossed now for a positive outcome. Hopefully, your situation is the same.

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Hello all

 

Have phoned and all the claims are in the process of things being looked at : further paperwork has been received from the various organisations. One appears to be ready to be assesed but is waitng to be allocated;

 

They said that one has been allocated to a specialist team as the underwriters were not members of ? at the time ............................does anyone have any idea what that means ? This one goes back to 1998 with a Debenhams Store card PPI.

 

I am not holding out much hope for any of them to be honest - my luck is not that good.....my partner and I sent oout exactly the same letter to MBNA - he got an immediate offer; I got refused !!

 

Thanks

gs

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the old store card saga rears its ugly head again!! Like many of us with store cards the response that the ppi we paid on them is not covered because of the type of credit licence and that the underwriters of the ppi policy shpould be approached , ,My Laura Ashley card falls under this, My understanding id that FOS are looking at a trial case against the underwriters of these policies to see if PPI can be recovered ths way,Sit back and think of England SIR as i fear we are in for a long wait for resolution ,,,,,,,,,,, if at all !

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