hsbc phoning me at 12.30 today, Panic!!

[hannyp]

I have sent both standard letters and received standard replies, now Hsbc have phoned and i managed to put them off foir 1/2 hr. I'm abit scared to be honest. My claim is for £277.50 all unauthorised overdraught charges.

Any advice?

[edinburgheire]

tell them as you sent a lettter you want all your responses in writing, talk away to them but just advise you are expecting a full refund as per your letter.. take control..

[hannyp]

thanks, yes I'll do that. I feel a little more confident already

[bram stoker]

And don't agree to anything if you're not sure. Tell them you'll get back to them and think or talk it over first. Nothing less than a full refund will do in my book, but it's always a personal opinion.

[lois]

don't be worried, just remember that you are totally in the right.

 

If you don't feel comfortable speaking to them when they call, just tell them that you would have all responses in writing. Thats what I told them when I spoke to them about my unauthorised overdraft fees, I told them that I did not wish to discuss the matter over the telephone and would rather deal with the matter in written correspondence.

 

I, tend to get rattled when I speak to the bank over the phone, I don't know what it is, but I always feel confident for the first few minutes of the conversation, then I start to feel intimidated by them (not to mentioned bullied). Just tell them straight - you want their response in writing.

 

good luck, let us know how you get on,

[montymoo]

don't be worried, just remember that you are totally in the right.

 

If you don't feel comfortable speaking to them when they call, just tell them that you would have all responses in writing. Thats what I told them when I spoke to them about my unauthorised overdraft fees, I told them that I did not wish to discuss the matter over the telephone and would rather deal with the matter in written correspondence.

 

I, tend to get rattled when I speak to the bank over the phone, I don't know what it is, but I always feel confident for the first few minutes of the conversation, then I start to feel intimidated by them (not to mentioned bullied). Just tell them straight - you want their response in writing.

good luck, let us know how you get on,

i know exactly what you mean, HSBC scare me

[hannyp]

Thanks guys, I'm going to record the call with my video too (with phone on speakerphone) that's if my kids manage to keep quiet for the duration!

I'll let you know

[hannyp]

Wahooooooooo!

They phoned to negotiate (offering £250) and I said I was only going to settle for a Full refund of £277.50. He said if that's the case, they will credit my account with £277.50, (not admitting liability - of course!)

Result!

Thanks for all your support, I feel GREAT!!

I did record the conversation too, I think I may go and watch it now. . .

[bram stoker]

Congratulations. There's hope for everyone.

[lois]

hey, thats fantastic news - well done!

 

gives me hope of getting my £100 back from them!

 

[hannyp]

I've just watched my conversation with the bank (how sad?) It's great, I really didn't have to say much, just listen to the hsbc guy doing all the "ummm" and "errrr" and backpedalling, say "no, i want a full refund" once and that's it.

No need to feel intimidated at all.

Don't give up

x

[deliciosa]

Well done, well done!!!

[hannyp]

This topic was closed on 03/08/19.

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