Perfect Home problems ***RESOLVED***

[theone2k12]

Hi i have recently been extremly ill due to a virus.

 

I contacted Perfect Home to let them know i couldn't make any payments for about 3 weeks as the virus is contagious.

They said that's fine and i would have to pay £45 then.

 

I was happy with that but over the last week they have been hounding me with calls ringing every hour from 9am until 6pm

and today they have left a message asking what time they can come and pick up the playstation 3 on Monday i had from them.

 

I have paid more than 1/3 of this so are they allowed to just take it?

 

The odd thing is they never mentioned the chair or tv stand i had from them.

 

The Playstation itself is in repair with Sony as the laser was faulty and luckily it is covered under warranty still

as i never took out optional service cover from Perfect home.

 

So the Playstation isn't actually in my flat at the moment.

 

Any help and advice would be greatly appreciated

 

thankyou.

[dx100uk]

is an HP agreement

 

if the ruddy thing does not work THEY should not be asking you to pay for it

for the time its useless

 

they should have been contacted and told to replace it.

 

as for 'them' taking their goods ...no dice!!

they ARE NOT bailiffs and have no powers AT ALL

 

and you DON'T EVER need the optional insurance cover!!

 

SOGA is your friend.

 

http://www.oft.gov.uk/business-advice/treating-customers-fairly/sogahome/forcustomers

 

watchout for PENALTY fees as you could not pay

 

they are unlawful

 

dx

 

 

 

dx

[PerfectHomeUK]

Hi theone2k12,

 

We're sorry to hear of the problems you have had.

 

Could you please email our Customer Service team at cs @ perfecthomestores.co.uk (without the spaces) with your full name, address and contact number so we can locate your account details quickly and help resolve this as soon as possible for you.

 

Our team is looking out for your email.

 

Thanks,

 

PerfectHome

[dx100uk]

please keep the thread update theone.

 

dx

[theone2k12]

They came out yesterday to collect the goods but i was out they pushed a note through my door.

 

It's getting to the point now where i just keep my phone switched off as the calls are becoming a nuisance

 

on Saturday i recieved 15 calls from Perfect Home.

 

I'm tempted just to draw up a contract stating they can take the chair and stand and the monies thats been paid on them will cover the full cost

of the Playstation therefore settling the account in full.

 

Does anyone know if i'd be able to do this?

 

@perfecthome customer services a e-mail is on it's way to you also a copy will be sent to my solicitor too. The Playstation will be back a week today Sony have e-mailed me to confirm this.

[theone2k12]

Again today constant phonecalls. I'm saving all the voice mail messages they are leaving me and also logging every call. I have told Perfect Home in my e-mail they are not to phone me but they are still phoning. Getting to a point now i'm considering changing my number. I don't have a smartphone so can't download any call blocking apps.

[Anus Horribilis]

It's getting to the point now where i just keep my phone switched off as the calls are becoming a nuisance on Saturday i recieved 15 calls from Perfect Home

 

Sorry to hear this. Anyone thinking of becoming a PH customer knows what to expect.

[theone2k12]

The customer service team so far have been quite good. The area manager is going to phone me about 1pm so will see how that call goes. But so far the store have not contacted for 2 days me since i asked customer service to stop them from calling.

Hopefully he'll accept my offer and the account can be closed then.

[theone2k12]

I've had the phonecall of the area manager and i am pleased to say the matter has been sorted out he was very understanding and a positive agreement has been reached.

[Stueypotts]

Hey guys im new on here and although im not and never have been a customer of perfect home, i do have a very close friend who manages one of their stores. Not long after he started to work for PH he was telling me about their protocol with regards to chasing payment's and how he didn't like the aggressive way in which he was instructed to collect payment's. He told me that if anyone failed to pay he had to enter into their homes and remove the goods with full knowledge that this is not legal without a court order. I then asked him a hypothetical question "What could you do if i bought a big TV and settee from PH and then refused to pay" He replied, "absolutley nothing, the police are not interested and the court;s will not implement an order of any kind"

 

So basically the only thing PH can do is make idol threats to often financially vulnerable people and use scare tactics to bully folk into paying for their ridiculously expensive tat, i mean goods.

 

Hope this helps to de-stress anyone who may be worried about these robbers ;0)

[QUEEN BEE]

Ok so perfect home r a pain!!

Firstly they are only allowed to leave 1 voicemail per day,

They can call at ur property if they have no joy on the phone

But they have no legal right to enter or take goods without ur permission!

They try and use bully tactics to force payment or goods and as for cover plus and theft and accidental damage cover there not worth the paper there written on!!

As for "temple finance" well that's a trading name there's no finance company it's the store manager who decides if u can have a product!!

[Aimee123x]

Hi firstly sorry for the reply to this thread bt I want to add my story - basically in march I took out a tv with perfect home and always paid a month ahead as I get paid monthly! When I set this up I explained I had home insurance so they said it would have to be added at there end n I would get it refunded once I brought in my home insurance proof which I did and still to this date I'm waiting for the credit! But Then in may I took out a cooker with them and they said no deposit is needed for the cooker as I'm due a credit , so I left the account at that! Since then for the last ten weeks I've been harrassed by daily phone calls and voicemails from both perfect home and temple finance!! I have had temple finance debt collectors knocking at my door when I wasn't in and last night was horrendous ... They turned up at my back door demanding £200 for the last 2 months or they will remove me to get the goods! I said u have issue with the account and have been waiting for a statement showing the debuts and credits which I have requested many times! Together argued and intimidated me and were shouting to pay them now or they ring police to remove goods! I said ok do that as u have no warrent etc to so! Thy sar outside my house smoking and circuring my drive and rang the police ! One man even said he had a warrant card! I said maybe but not for this case! Police come and said they can't help as they have no warrent n stayed til they went to 'keep the peace '. Finally they said they will look again at account call me tomorrow but want the 200 immediatley which I can't pay in one go b they will deduct ANY credit due after !!! As that's the way the computer works! Please some1 help they making my life a missery

[dx100uk]

Hi firstly sorry for the reply to this thread bt I want to add my story - basically in march I took out a tv with perfect home and always paid a month ahead as I get paid monthly! When I set this up I explained I had home insurance so they said it would have to be added at there end n I would get it refunded once I brought in my home insurance proof which I did and still to this date I'm waiting for the credit! But Then in may I took out a cooker with them and they said no deposit is needed for the cooker as I'm due a credit , so I left the account at that! Since then for the last ten weeks I've been harrassed by daily phone calls and voicemails from both perfect home and temple finance!! I have had temple finance debt collectors knocking at my door when I wasn't in and last night was horrendous ... They turned up at my back door demanding £200 for the last 2 months or they will remove me to get the goods! I said u have issue with the account and have been waiting for a statement showing the debuts and credits which I have requested many times! Together argued and intimidated me and were shouting to pay them now or they ring police to remove goods! I said ok do that as u have no warrent etc to so! Thy sar outside my house smoking and circuring my drive and rang the police ! One man even said he had a warrant card! I said maybe but not for this case! Police come and said they can't help as they have no warrent n stayed til they went to 'keep the peace '. Finally they said they will look again at account call me tomorrow but want the 200 immediatley which I can't pay in one go b they will deduct ANY credit due after !!! As that's the way the computer works! Please some1 help they making my life a missery

 

start a new thread

 

see below

 

dx

[QUEEN BEE]

Hey dx100uk, firstly can I ask what store ur account is held at? Also u need to contact the complaints dept(if ur told they don't have 1 there lying) explain ur situation and ask for a statement of ur account, keep the names and dates of all the people u speak to.

As for warrants and stuff they legally don't have a leg to stand on that's why the APR rate is so high they call it risky business

[dx100uk]

not me

 

dx

[dx100uk]

why is the store manager taking back goods himself when they employ people to do this? Goods can be taken back WITHOUT a court order if with the persons permission. One of my mates dad works for Perfect Home and i just don't understand why people either don't sign up for a weekly payment if you aren't going to pay weekly. If you aren't going to pay for it just send it back and no more is said?? It seems to me that people who move and dont even tell them, dont answer the phone or respond to voicemails and then act surprised when the get a knock at the door must be crazy?

 

Why would a person keep goods they haven't paid for and expect them to not want them back? Is there something else i'm missing with perfect home cos it sound simple to me?

 

start your own discussion thread

you comments are nothing to do with the original posters issue of having to pay for an item that does not work.

 

dx

[dx100uk]

there is no NEED to have any extra insurance....

 

under the general terms of an HP agreement the item must work [HIRE then purchase]

if it don't work , why should the punter have to pay..............its not THEIRS they have 'hired it' to USE it.

they are payig to USE it not for it to breakdown.

 

and under SOGA the item should be fault free within a resonable period

 

your car insurance is NOTHING to do with this issue.

 

totally diff type of insurance!

 

dx

[SURFBOY]

i am very aware that car insurance is totally different but the principle i was using is still valid,

 

this person clearly hasn't even told perfect home that the ps3 is away to be fixed as if they knew that then then could firstly confirm the fact with sony and would then also have no reason to attempt to call around and "repo" the item

 

i am just struggling with why you would withhold payments and prelong you agreement just becuase the item has developed a fault that perfecthome or brighthouse couldnt do anything to prevent, if it was like it from day one then fair enough but it seems like some people are looking for an opportunity to stop paying for things... Which is sad and typical of the world we live in i guess. I just looked up the insurance at perfect home and brighthouse and they are basicially the same. They do a few things other than repair stuff and whilst i dont know what the insurance costs its like anything else.... If you sign for something.......pay for it, if you dont want it... Dont sign for it or cancel it. I dont know for a fact but you must be able to cancel it?

 

If you go to a car hire company and pay to hire a car, then that car does not work, would you still pay for that car, or would you expect it to be fixed or replaced?

[SURFBOY]

Quite right on the car hire point. My scenario was not very good there!

However, reading these posts, it would seem that PH and Brighthouse , and other such companies are not that easy to communicate with, especialy if you are experiencing difficulties. (which can happen to ANYONE in life !)

[MARTIN3030]

Given that the OP reported resolution in June,this thread now closed.

If you have new issues with Perfecthomes,please start your own thread.