I've had the phonecall of the area manager and i am pleased to say the matter has been sorted out he was very understanding and a positive agreement has been reached.

The customer service team so far have been quite good. The area manager is going to phone me about 1pm so will see how that call goes. But so far the store have not contacted for 2 days me since i asked customer service to stop them from calling. Hopefully he'll accept my offer and the account can be closed then.

Again today constant phonecalls. I'm saving all the voice mail messages they are leaving me and also logging every call. I have told Perfect Home in my e-mail they are not to phone me but they are still phoning. Getting to a point now i'm considering changing my number. I don't have a smartphone so can't download any call blocking apps.

They came out yesterday to collect the goods but i was out they pushed a note through my door. It's getting to the point now where i just keep my phone switched off as the calls are becoming a nuisance on Saturday i recieved 15 calls from Perfect Home. I'm tempted just to draw up a contract stating they can take the chair and stand and the monies thats been paid on them will cover the full cost of the Playstation therefore settling the account in full. Does anyone know if i'd be able to do this? @perfecthome customer services a e-mail is on it's way to you also a copy will be sent to my solicitor too. The Playstation will be back a week today Sony have e-mailed me to confirm this.

Hi i have recently been extremly ill due to a virus. I contacted Perfect Home to let them know i couldn't make any payments for about 3 weeks as the virus is contagious. They said that's fine and i would have to pay £45 then. I was happy with that but over the last week they have been hounding me with calls ringing every hour from 9am until 6pm and today they have left a message asking what time they can come and pick up the playstation 3 on Monday i had from them. I have paid more than 1/3 of this so are they allowed to just take it? The odd thing is they never mentioned the chair or tv stand i had from them. The Playstation itself is in repair with Sony as the laser was faulty and luckily it is covered under warranty still as i never took out optional service cover from Perfect home. So the Playstation isn't actually in my flat at the moment. Any help and advice would be greatly appreciated thankyou.