Hi sam3607. Sorry you've been experiencing these problems with PerfectHome. I'd like to try and resolve this for you asap. Please could you send an email to our Customer Service team on cs @ perfecthomestores.co.uk (without spaces) with your full name, contact details and the description of the problem. They are now looking out for your email where they can look into this for you. Sorry again for the inconvenience this has caused you. PerfectHome

Hi vicandray, We are really sorry to hear of all the problems you have experienced. We would like to investigate this for you ASAP. Please could you send an email with your full name, address, contact number and a brief explanation of what has happened to our Customer Service team at cs @ perfecthomestores.co.uk? (without spaces) They are keeping an eye out for your email and will try to resolve this for you. Sorry again, vicandray. PerfectHome

Hi Demon68 , We're sorry to hear of the problems you have experienced with your suite from PerfectHome. Please could you send an email with your full name, address and contact details to cs @ perfecthomestores.co.uk (without spaces) and also details of your problem. The Customer Service team will now be looking out for your email so we can investigate this for you asap. Thanks, PerfectHome

Hi theone2k12, We're sorry to hear of the problems you have had. Could you please email our Customer Service team at cs @ perfecthomestores.co.uk (without the spaces) with your full name, address and contact number so we can locate your account details quickly and help resolve this as soon as possible for you. Our team is looking out for your email. Thanks, PerfectHome

PerfectHome's agency monitor all social media outlets and forward any customer service issues to the PerfectHome customer service department, who will investigate any complaints or problems. The agency will post a reply on the social media outlet (such as this forum) with the response from the customer services team. At no point are the agency responsible for the content of the response, which comes directly from the customer services team. We hope that this answers your question, but please feel free to message us directly should you need further clarification.

We just want to make it clear that the Customer Service function for Temple Retail trading as PerfectHome is handled solely by an internal team at PerfectHome and is at no point farmed out to an external agency. Social media and forum activity is monitored by PerfectHome's agency with all customer service enquiries being passed directly to the Customer Service team within PerfectHome. At no point does PerfectHome's external agency handle any Customer Service enquiry other than to post replies given to them by, or direct people to, the PerfectHome internal Customer Service team. If anyone has a Customer Service query, it should be sent to PerfectHome directly.

Hi Saranne, I'm sorry to hear of your problem regarding receiving letters addressed to a previous occupant and for the inconvenience this has caused you. I'd like to resolve this issue for you asap. Please could you send your name and details of your problem to: cs @ perfecthomestores.co.uk (as this is our first post I can not post email addresses - please remove spaces between cs @ perfecthomestores) We are looking out for your email. We can then address this issue immediately. I'm sorry again for the problem you have had. Thank you to BankFodder for your tweet! PerfectHome.