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    • just to be clear here..... the DVLA do not send letters if a drivers licence address differs from any car's V5C that shows the same driver as it's registered keeper.
    • sorry she is a private individual, the cars are parking on her land. she can clamp the cars. only firms were outlawed from doing it bazza. thats what the victims of people dumping cars on their drives near airports did and they didn't not get prosecuted.    
    • The DVLA keeps two records of you. One as a driver and one for your car. If they differ you might find out in around a month when they will send you a reminder as well as to your other half for their car. If you receive nothing then you can be fairly sure that you were tailgating though wouldn't explain why they didn't pick up your car on one of drive past their cameras. However even if you do get a PCN later then your situation will not change. The current PCN does not comply with the Protection of Freedoms Act 2012 Schedule 4 which is the main law that covers private parking. It doesn't comply for two reasons. 1. Section 9 [2][a] states  (2)The notice must— (a)specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates; The PCN states 47 minutes which are the arrival and departure times not the time you were actually parked. if you subtract the time you took to drive from the entrance. look for a parking place  park in it perhaps having to manoeuvre a couple of times to fit within the lines and unload the children reloading the children getting seat belts on  driving to the exit stopping for cars pedestrians on the way you may well find that the actual time you were parked was quite likely to be around ten minutes over the required time.  Motorists are allowed a MINIMUM of ten minutes Grace period [something that the rogues in the parking industry conveniently forget-the word minimum] . So it could be that you did not overstay. 2] Sectio9 [2][f]  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; Your PCN does not include the words in brackets and in 2a the Act included the word "must". Another fail. What those failures mean is that MET cannot transfer the liability to pay the charge from the driver to the keeper. Only the driver is now liable which is why we recommend our members not to appeal. It is so easy to reveal who was driving by saying "when I parked the car" than "when the driver parked the car".  As long as they don't know who was driving they have little chance of winning in court. This is partly because Courts do not accept that the driver and the keeper are the same person. And because anyone with a valid motor insurance policy is able to drive your cars. It is a shame that you are too far away to get photos of the car park signage. It is often poor and quite often the parking rogues lose in Court on their poor signage alone. I hope hat you can now relax and not panic about the PCN. You will receive many letters from Met, their unregulated debt collectors and sixth rate solicitors threatening you with ever higher amounts of money. The poor dears have never read the Act which states quite clearly that the maximum sum that can be charged is the amount on the signs. The Act has only been in force for 12 years so it may take a  few more years for the penny to drop.  You can safely ignore everything they send you unless or until they send you a Letter of Claim. Just come back to us if they do send one of those love letters to you and we will advise on a snotty letter to send them. In the meantime go on and enjoy your life. Continue reading other threads and if you do get any worrying letters let us know. 
    • Hopefully the ANPR cameras didn't pick up the two vehicles, but I don't think you're out of the woods just yet. MET's "work" consists of sending out hundreds of these invoices every week so yours might be a few days behind your partner's. There is also the matter of Royal Mail.  I once sold two second-hand books to someone on eBay.  Weirdly the cost of sending them separately was less than the cost of sending them in one parcel.  So to save a few bob I sent them seperately.  One turned up the next day.  One arrived after four days.  They were  sent from the same post office at the same time! But let's hope I'm being too pessimistic. Please update us of any developments.
    • New version after LFI's superb analysis of the contract. Sorry, but you need to redo the numbering of the paras and of the exhibits in the right order after all the damage I've caused! Defendant's WS - version 4.pdf
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
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      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Perfect Home problems ***RESOLVED***


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Hi i have recently been extremly ill due to a virus.

 

I contacted Perfect Home to let them know i couldn't make any payments for about 3 weeks as the virus is contagious.

They said that's fine and i would have to pay £45 then.

 

I was happy with that but over the last week they have been hounding me with calls ringing every hour from 9am until 6pm

and today they have left a message asking what time they can come and pick up the playstation 3 on Monday i had from them.

 

I have paid more than 1/3 of this so are they allowed to just take it?

 

The odd thing is they never mentioned the chair or tv stand i had from them.

 

The Playstation itself is in repair with Sony as the laser was faulty and luckily it is covered under warranty still

as i never took out optional service cover from Perfect home.

 

So the Playstation isn't actually in my flat at the moment.

 

Any help and advice would be greatly appreciated

 

thankyou.

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is an HP agreement

 

if the ruddy thing does not work THEY should not be asking you to pay for it

for the time its useless

 

they should have been contacted and told to replace it.

 

as for 'them' taking their goods ...no dice!!

they ARE NOT bailiffs and have no powers AT ALL

 

and you DON'T EVER need the optional insurance cover!!

 

SOGA is your friend.

 

http://www.oft.gov.uk/business-advice/treating-customers-fairly/sogahome/forcustomers

 

watchout for PENALTY fees as you could not pay

 

they are unlawful

 

dx

 

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi theone2k12,

 

We're sorry to hear of the problems you have had.

 

Could you please email our Customer Service team at cs @ perfecthomestores.co.uk (without the spaces) with your full name, address and contact number so we can locate your account details quickly and help resolve this as soon as possible for you.

 

Our team is looking out for your email.

 

Thanks,

 

PerfectHome

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please keep the thread update theone.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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They came out yesterday to collect the goods but i was out they pushed a note through my door.

 

It's getting to the point now where i just keep my phone switched off as the calls are becoming a nuisance

 

on Saturday i recieved 15 calls from Perfect Home.

 

I'm tempted just to draw up a contract stating they can take the chair and stand and the monies thats been paid on them will cover the full cost

of the Playstation therefore settling the account in full.

 

Does anyone know if i'd be able to do this?

 

@perfecthome customer services a e-mail is on it's way to you also a copy will be sent to my solicitor too. The Playstation will be back a week today Sony have e-mailed me to confirm this.

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Again today constant phonecalls. I'm saving all the voice mail messages they are leaving me and also logging every call. I have told Perfect Home in my e-mail they are not to phone me but they are still phoning. Getting to a point now i'm considering changing my number. I don't have a smartphone so can't download any call blocking apps.

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The customer service team so far have been quite good. The area manager is going to phone me about 1pm so will see how that call goes. But so far the store have not contacted for 2 days me since i asked customer service to stop them from calling.

Hopefully he'll accept my offer and the account can be closed then.

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Hey guys im new on here and although im not and never have been a customer of perfect home, i do have a very close friend who manages one of their stores. Not long after he started to work for PH he was telling me about their protocol with regards to chasing payment's and how he didn't like the aggressive way in which he was instructed to collect payment's. He told me that if anyone failed to pay he had to enter into their homes and remove the goods with full knowledge that this is not legal without a court order. I then asked him a hypothetical question "What could you do if i bought a big TV and settee from PH and then refused to pay" He replied, "absolutley nothing, the police are not interested and the court;s will not implement an order of any kind"

 

So basically the only thing PH can do is make idol threats to often financially vulnerable people and use scare tactics to bully folk into paying for their ridiculously expensive tat, i mean goods.

 

Hope this helps to de-stress anyone who may be worried about these robbers ;0)

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  • 2 weeks later...

Ok so perfect home r a pain!!

Firstly they are only allowed to leave 1 voicemail per day,

They can call at ur property if they have no joy on the phone

But they have no legal right to enter or take goods without ur permission!

They try and use bully tactics to force payment or goods and as for cover plus and theft and accidental damage cover there not worth the paper there written on!!

As for "temple finance" well that's a trading name there's no finance company it's the store manager who decides if u can have a product!!

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Hi firstly sorry for the reply to this thread bt I want to add my story - basically in march I took out a tv with perfect home and always paid a month ahead as I get paid monthly! When I set this up I explained I had home insurance so they said it would have to be added at there end n I would get it refunded once I brought in my home insurance proof which I did and still to this date I'm waiting for the credit! But Then in may I took out a cooker with them and they said no deposit is needed for the cooker as I'm due a credit , so I left the account at that! Since then for the last ten weeks I've been harrassed by daily phone calls and voicemails from both perfect home and temple finance!! I have had temple finance debt collectors knocking at my door when I wasn't in and last night was horrendous ... They turned up at my back door demanding £200 for the last 2 months or they will remove me to get the goods! I said u have issue with the account and have been waiting for a statement showing the debuts and credits which I have requested many times! Together argued and intimidated me and were shouting to pay them now or they ring police to remove goods! I said ok do that as u have no warrent etc to so! Thy sar outside my house smoking and circuring my drive and rang the police ! One man even said he had a warrant card! I said maybe but not for this case! Police come and said they can't help as they have no warrent n stayed til they went to 'keep the peace '. Finally they said they will look again at account call me tomorrow but want the 200 immediatley which I can't pay in one go b they will deduct ANY credit due after !!! As that's the way the computer works! Please some1 help they making my life a missery

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Hi firstly sorry for the reply to this thread bt I want to add my story - basically in march I took out a tv with perfect home and always paid a month ahead as I get paid monthly! When I set this up I explained I had home insurance so they said it would have to be added at there end n I would get it refunded once I brought in my home insurance proof which I did and still to this date I'm waiting for the credit! But Then in may I took out a cooker with them and they said no deposit is needed for the cooker as I'm due a credit , so I left the account at that! Since then for the last ten weeks I've been harrassed by daily phone calls and voicemails from both perfect home and temple finance!! I have had temple finance debt collectors knocking at my door when I wasn't in and last night was horrendous ... They turned up at my back door demanding £200 for the last 2 months or they will remove me to get the goods! I said u have issue with the account and have been waiting for a statement showing the debuts and credits which I have requested many times! Together argued and intimidated me and were shouting to pay them now or they ring police to remove goods! I said ok do that as u have no warrent etc to so! Thy sar outside my house smoking and circuring my drive and rang the police ! One man even said he had a warrant card! I said maybe but not for this case! Police come and said they can't help as they have no warrent n stayed til they went to 'keep the peace '. Finally they said they will look again at account call me tomorrow but want the 200 immediatley which I can't pay in one go b they will deduct ANY credit due after !!! As that's the way the computer works! Please some1 help they making my life a missery

 

start a new thread

 

see below

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hey dx100uk, firstly can I ask what store ur account is held at? Also u need to contact the complaints dept(if ur told they don't have 1 there lying) explain ur situation and ask for a statement of ur account, keep the names and dates of all the people u speak to.

As for warrants and stuff they legally don't have a leg to stand on that's why the APR rate is so high they call it risky business

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not me

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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why is the store manager taking back goods himself when they employ people to do this? Goods can be taken back WITHOUT a court order if with the persons permission. One of my mates dad works for Perfect Home and i just don't understand why people either don't sign up for a weekly payment if you aren't going to pay weekly. If you aren't going to pay for it just send it back and no more is said?? It seems to me that people who move and dont even tell them, dont answer the phone or respond to voicemails and then act surprised when the get a knock at the door must be crazy?

 

Why would a person keep goods they haven't paid for and expect them to not want them back? Is there something else i'm missing with perfect home cos it sound simple to me?

 

start your own discussion thread

you comments are nothing to do with the original posters issue of having to pay for an item that does not work.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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there is no NEED to have any extra insurance....

 

under the general terms of an HP agreement the item must work [HIRE then purchase]

if it don't work , why should the punter have to pay..............its not THEIRS they have 'hired it' to USE it.

they are payig to USE it not for it to breakdown.

 

and under SOGA the item should be fault free within a resonable period

 

your car insurance is NOTHING to do with this issue.

 

totally diff type of insurance!

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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i am very aware that car insurance is totally different but the principle i was using is still valid,

 

this person clearly hasn't even told perfect home that the ps3 is away to be fixed as if they knew that then then could firstly confirm the fact with sony and would then also have no reason to attempt to call around and "repo" the item

 

i am just struggling with why you would withhold payments and prelong you agreement just becuase the item has developed a fault that perfecthome or brighthouse couldnt do anything to prevent, if it was like it from day one then fair enough but it seems like some people are looking for an opportunity to stop paying for things... Which is sad and typical of the world we live in i guess. I just looked up the insurance at perfect home and brighthouse and they are basicially the same. They do a few things other than repair stuff and whilst i dont know what the insurance costs its like anything else.... If you sign for something.......pay for it, if you dont want it... Dont sign for it or cancel it. I dont know for a fact but you must be able to cancel it?

 

If you go to a car hire company and pay to hire a car, then that car does not work, would you still pay for that car, or would you expect it to be fixed or replaced?

hello all:-)

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Quite right on the car hire point. My scenario was not very good there!

However, reading these posts, it would seem that PH and Brighthouse , and other such companies are not that easy to communicate with, especialy if you are experiencing difficulties. (which can happen to ANYONE in life !)

hello all:-)

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  • 2 weeks later...

Given that the OP reported resolution in June,this thread now closed.

If you have new issues with Perfecthomes,please start your own thread.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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