m casey V MNBA

[mark casey]

i sent the first letter to mbna including my £10 they then credited to my account which is closed , i phoned them up and asked whats going on? was told they dont read the letter just look at the cheque and pay to the account ( wouldnt admit that it was a stupid way to do it) but he knew it was

anyway today i got a list of charges wit a letter stating it was fair for them to charge this and a n offer for £350 in goodwill. As soon as i added up the list it came to £756 now this insulted me as its not even 50% , my main question is what next do i ask for it all back , but as i dont have the statments i cant see what intrest i need to add or even work it out( MNBA are so nice to print their intrest rates at bottom af the statments ) any advice would be helpfull even if its re send origianl letter with cheque and id they want again

a big thank you to all on this site for fantastic work they are doing

[CrispDust]

Did you do a SAR? Assume you did from £10 cheque. Well you need to ensure they send you all the info -either statments or a list of dated transactions, then bang it all in a spread sheet to arrive at charges, interest and compounded or contractual interest. If you charges cover any sort of time period of years then you will find the amount they owe you is CONSIDERABLY more than £756!

Did they send you another form for the SAR requesting proof of identity (yet they offered £350 how bizarre!)?

[mark casey]

yes they sent me a form to fill in and also the offer of £300 goodwill, the leter also stated if we do not hear form you within 8 weeks we will asume you to accept this and be the end of the matter.

I will scan the acual letter and post on to this site so you too can read what nonsence they write tommorow morning

[cantsay]

Hi Mark, read my thread, the money will be on its way to you shortly! http://www.consumeractiongroup.co.uk/forum/mbna/35846-could-really-easy.html

[mark casey]

just read yor thread cantsay and very helpfull it is

i just phoned the number and as no one avilible to talk to me at moment that paul will ring me back in next hour

i will keep site posted as to what is said

thanks for the help everyone

[mark casey]

just got call back and he said he has no record of letter but will go and pull up my file and work out compound intrest as well and get back to me in next hour but before 5pm

so looks like a result on the way

cant thank you guys eonough

[cantsay]

I think there should be an award for Mr Miney, he has been amazingly helpful and done his job extremely professionally. I told him as much when he told me they were paying up in full. Hopefully , like me ,you'll have something to celebrate tonight,well done!

[mark casey]

ok result paul just phoned and told me he had calulated the amount plus the intrest at 24% and wa shocked the intrest more than amount asking for 756 and intrest of 759

said as the total came to 1507.09

and as they had already paid me 350 the amount would be 1157.59

and asked if this was ok so i said yes but looking at the figures they have skimed a bit off not sure why or how they came to that figure either but as origanal ask was just 750 am very happy and said the phone call was confirmation of me being happy with amount and closed the matter. so what would be a correct donation to give when cheques arrive?

and cant thank you guys enough thanks to everyone who posted as have read most of the stuff on this site and all who give info thanks again

[cantsay]

How come everyone keeps getting more interest than me!? Well done Mark. I have renewed vigour for my battle with Lloyds now. Don't think it will be as easy somehow!

[mark casey]

cantsay would it not be possible to give them a ring and ask for the extra intrest or did you say that was the end of the matter with them ?

i never assumed i would get any intrest from them so its a bonus to get so much

and i will be donating £100 to site as 5% comes to 75 and jsut want to round it up for all the good work that get done here

[cantsay]

Same here, wouldnt have been possible without the good people of this site!

[mark casey]

just seen on mbna site that can get 0% till nov 2007 do you think that they would say no to me because of asking for charges back as i would like to try some stoozing now i am in a better finacial position

[mark casey]

Just got my cheque toaday:D Also got an Egg money card in post today as well:D

now i can start to stozze and treat the banks like they did me as cash cows

can a mod now move this as paid and closed thanks for all your help Esspecially Cantsay who has been instramental in getting such a quick trun round

[cantsay]

No problem Mark, happy to have been of some help, my wife just phoned me to tell me my cheque has arrived in the post today as well, so good news and celebrations all round!!

[mark casey]

Can a mod put this thread to won now please:grin: