Please help! Payday Loans!

[Inzi92]

Any help would be much appreciated!

 

Desperately trying so sort Payday loan mess out that is spiralling out of control! I have 3 loans one with 1 month loan, one with lending stream and one with payday Uk. Due to financial difficulty I could no longer afford the roll over payments only covering interest Never mind the actual loan! I contacted each off the companies well before due date to try and set up an arrangement as i wanted to try to avoid a dmp. 1 month loan and lending stream have been fantastic and I have set up payment plans to clear the outstanding balance freezing interest, however payday uk have been no help at all! I informed them that I didn't give them authorisation to take payment from my card and I needed to make payment by standing order as I no longer had that card. (Had been reissued a new card due to loosing card) The said they had to try for payment and when the payment declined the collections department would contact me to set up an arrangement. I was then offered to roll over the payment again but explained that wasn't an option due to my circumstances changing that's why I had called in first place. At this point call ended and I phoned my bank to ensure by old bank card details would not allow any payments to be processed and they assured me it wouldn't as the card was lost. I checked my bank account and the £612.50 payment had been taken!! I straight away contacted my bank to find out why and they said because it was a recurring payment! They are going to escalate it but I'm not sure where I stand? I then called payday uk who basically said nothing we can do, it's your banks fault! I was then put on to a manager and explained that I asked for the payment not to be taken on card and did not feel like I had been treated fairly as I contacted them in advance and explained the situation which has been ignored! I said I was going to take it to the ombudsman at which point she stared to panic and said I would have to follow their in house complaints procedure first and she would pass it over to customer relations. As the money has been taken in full I will now fall very short with other payments that are due and really dont know what to do? I have never missed a payment on any of the loans or defaulted it is purely as my circumstances have changed going from a two wage household to one!!

Any help, suggestions or advice would be really appreciated

 

Thankyou

[renegadeimp]

I hope you didnt contact any of the PDL's by phone as they will do exactly as they please since theres no traceable evidence unless you record the convo.

 

If they took money without consent, file a complaint with the PDL and also contact your bank and dispute the transaction as the money was effectively stolen from you. Don;t let the bank give you the normal rubbish about the payee being int he right and you in the wrong.

[Inzi92]

I contacted them by phone initially and then followed it up by email. Payments to lending stream and 1 month loan have been sent as discussed. My bank initially said that but then put me through to fraud department. What do you my chances are of getting it back? Payday uk just keep saying I electronically signed the agreement, it doesn't matter if I asked them to not take the payment afterward?

[renegadeimp]

If you didnt authorise it and can provide proof, then you will definitley get it back. Also ignore the PDL. They will say ANYTHING so they get to keep the money. If you told them you cancel the permission to debit your account, then they must follow the instructions given. If they take anything after your instruction, then it is simple fraud/theft.

[Inzi92]

Well after another day of going back and forward I am no where! The bank will not refund the monies taken unless the PDL company fax them stating the monies should not have been debited because I gave them the details in the first place. The PDL company have stated that the complaint has been esculated and I will recieve a letter from them soon. What can I possibly do? In the meantime I am over £600 down and cant afford to pay all of my high priority debt! What a mess! : (

[renegadeimp]

What type of payment did you use? Was it a visa card?

 

The bank as NO right to demand a statement from the payee yet. They should be putting a dispute on the transaction, making the funds non available until an investigation is complete.

 

However, contact your high priority creditors and explain things to them. They should be a little understanding and relax payments till you get things sorted or get a response to your complaint with the PDL.

[Inzi92]

Yes It was a visa card. They said that it ws taken via a recurring payment which now has been stopped. The card details they had have a different exp and security code but still allowed it to be processed. They said at the moment is in 'holding' and untill it leaves my account on the 3rd they cant raise a dispute!? But in the next breath she said I could have it transfered straight back if I get the company PDL to fax them accross a letter.....Like there gonna do that!! I have also been awaiting a call from a bank manager for over 3 hours even though I was told I would be called within the hour. The guy from customer relations was suppose to email this afternoon but nothing as of yet!

[renegadeimp]

Ok. SInce its a visa card, get them to dispute the charge and start chargeback proceedings. The bank cannot deny this.If they try, refer them to http://whatconsumer.co.uk/visa-debit-chargeback/ and that they are obliged to start proceedings.