Payment no show from CSA

[jadeybags]

Following on from Stressedandfed ups post on another thread, I was saying how I am still waiting for this months CSA payment.

Going by the last 3 months payments, it was due on monday just gone. It's now friday.

So may be monday now, but what I want to know is, that will be 5 weeks from last payment, which has happened numerous times before, yet i'll still only get a months payment?

Does that make sense? My ex is supposed to pay 67 pounds per week for 2. Now am I right in thinking I am frequently being short changed in that case. Or am I seeing it wrong? I did mention this to CSA last yr some time, & they fobbed me off.

But in my eyes I am probably missing a good few weeks each year of maintenance? Happens 3 or 4 times a year this does.

[Csainfohelp]

It would no surprise me at all with them they don't care. Ask for a copy of your case notes and go through them with a fine tooth comb any problems will be happy to help

[jadeybags]

Case notes? Ok will give them a ring. The payment didn't go in until monday this week. So 5 weeks since the last payment.

[reallymadwoman]

I had to do an SAR to get all the information they held on me, and after going through it transpired that they regularly withheld payments, on one occasion for 5 months.

[jadeybags]

Oh goodness! Did you manage to get it paid?

[reallymadwoman]

Eventually, but no chance of interest or even a sorry for the hold up and I just didn't have the energy to keep complaining about it.

 

I'm still owed arrears from someone since between them DWP and CSA also seriously messed up and 'forgot' to make deductions from my ex's benefits, but just kept passing the buck between them. I was relieved when my daughter turned 18 and I didn't have to deal with them any more, and I'm certainly not going to chase my ex for the money since it wasn't his fault either.

[jadeybags]

How do you actually go about getting a sar?

[reallymadwoman]

Have a search of their website and see if it tells you, if not adapt the SAR template and send that.

 

Sorry I can't be more precise - it was about 5 years ago that I did this.

[jadeybags]

Ok thank you,going to give that a go.

[LadyJ1965]

When the CSA finally started collecting from my ex I had to start another battle with them to get them to release it! For some obscure reason they had me listed as on benefits and were redirecting it to the Secretary of State! Then they had the audacity to tell me they 'might' be able to get it back for me!!

 

4 years on I still have to phone every month to make them release the money, and its getting a few days later every month!

[jadeybags]

Geez they're a pain aren't they! And they want to start charging people for this 'service'??? What a joke.

Similar happened to me in the past, he got into arrears back when I WAS on benefits & I didn't see a penny of it back then, soon as I started working & they had set up payments out his wages, after about 2 months they started paying the arrears to the government & there was none left for me!

Turned out they weren't supposed to do that, they were supposed to pay me THEN the government if there was any left.

[assisted blonde]

is it paid monthly or 4 weekly?

[jadeybags]

Good question, I think it's supposed to be paid weekly, I mean, that's the original amount that was set, 67 per week. But he does get paid monthly, so it makes sense that I would get it monthly. But that still makes it short doesn't it?

[Stressedandfedup]

Instead Of a SAR, which will cost u £10, ask for a payment statement. Also how does ur ex make his payments?

[jadeybags]

Through his wages, employer takes it & gives it to CSA, then they pay it into my bank.

[assisted blonde]

Yes but some months it would be 5 weeks and some months it could be 4 weeks, so you could get either 12 or 13 pay days a year depending on how his pay is worked. There are not many companys that do a 4 week pay day mow so it is most likely on a certain date each month which would mean 12 paydays per year. Hope this makes sense.

[Stressedandfedup]

Assisted blonde is right about 4 or 5 weeks each pay run from employers.

also employers are SUPPOSED to pay the funds to csa bank by 19th/m however very often the employers ignore this and will therefore pay it late making any processing at the csa end delayed. Unless the employer is significantly late (ie 3m) and does so regularly, the csa are very restricted in law what they can do. They HAVE to follow a process to get it to court but usually the employer finally pays up and of course they cannot then be taken to court.

The weekly figure you have been given sounds like what the regular liability has been calculated as (which is always a weekly figure). Anyway even if ur ex is paid weekly, the employers can send it in monthly.

 

To the poster who has to call all the time to get the funds released; i would bet that there is a technical glitch on ur case and because of that it won't auto-allocate the funds over to ur side of the case. Next time u call them ask if the payments have to go thru the 'manual payment' process or is it that they have to click about. Or in better terms. 'Y won't the payments allocate automatically'.

Actually LadyJ it sounds like there's been a problem with where the allocations go. Is ur case older than march 2003 by any chance? If there is SoS debt, then there is a way to temporarily suspend it to allow funds to go to u instead. But getting someone who knows who to do it without messing the case up further, is rare.

Anyway I hope things get sorted out for u guys soon!