@santanderbankgb Deceased Tag on bank Account

[MJMW]

Santander blocked all my wife's on line banking and stopped her debit card.When asked why they said a" deceased tag" had been placed on her account. They subsequently returned cheques marked " drawer deceased".

 

My wife is alive and kicking! Can anyone tell me if this action by Santander IS LEGAL without a death certificate?

[silverfox1961]

Hi and welcome to CAG.

I don't think legal comes into it.

Very distressing would be the first thing that came to mind followed by absolute anger.

This requires a 'Formal Complaint'

Santan'DURR' will no doubt blame a computer error but it takes someone to input the code to make it a computer error

[Toque]

Make a SAR (Subject Access Request) under the Data Protection Act 1998, specifying all material related to the deceased tag. If they don't know how it got there, that's a de facto breach of the Act.

[MJMW]

Thanks for you comment - they say they have no idea how it happened and say no one is to blame. Is the breach of the Data Protection Act a criminal matter?

[malcolmchisholm]

This happened to me last year. I had Power of Attorney over my father's account and was told one day that it had ceased because he was dead. I told them that he was alive and well an hour earlier and asked how to correct it. I was referred to their "Bereavement" department and told to phone them.

 

After almost a week of fruitless phone calls I was told to take him to a branch to prove that he was alive. This would involve me in a 250-mile round trip (taking 6 hours) and a lot of expense in fuel, for which they compensated me with £50.

 

Now my father has really died, will I have to take him in to a branch to prove his death?

Edited April 16, 2012 by malcolmchisholm
Spelling mistakes

[silverfox1961]

This happened to me last year. I had Power of Attorney over my father's account and was told one day that it had ceased because he was dead. I told them that he was alive and well an hour earlier and asked how to correct it. I was referred to their "Bereavement" department and told to phone them.

 

After almost a week of fruitless phone calls I was told to take him to a branch to prove that he was alive. This would involve me in a 250-mile round trip (taking 6 hours) and a lot of expense in fuel, for which they compensated me with £50.

 

Now my father has really died, will I have to take him in to a branch to prove his death?

Hi

It is very hard to reply dead pan but if you have him cremated, you could take the ashes in and show them

[malcolmchisholm]

Believe me, that thought had crossed my mind! You can imagine the black humour in the family then and that it has been resurrected now!

 

Malcolm