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    • Hi all, an update on the case as the deadline for filing the WS is tomorrow i.e., 14 days before the hearing date: 7th June. Evri have emailed their WS today to the court and to myself. Attached pdf of their WS - I have redacted personal information and left any redactions/highlights by Evri. In the main: The WS is signed by George Wood. Evri have stated the claim value that I am seeking to recover is £931.79 including £70 court fees, and am putting me to strict proof as to the value of the claim. Evri's have accepted that the parcel is lost but there is no contract between Evri and myself, and that the contract is with myself and Packlink They have provided a copy of the eBay Powered By Packlink Terms and Conditions (T&Cs) to support their argument the contractual relationship is between myself and Packlink, highlighting clause 3a, e, g of these T&Cs. They further highlight clause 14 of the T&Cs which states that Packlink's liability is limited to £25 unless enhanced compensation has been chosen. They have contacted Packlink who informed them that I had been in contact with Packlink and raised a claim with Packlink and the claim had been paid accordingly i.e., £25 in line with the T&Cs and the compensated postage costs of £4.82. They believe this is clear evidence that my contract is with Packlink and should therefore cease the claim against Evri. Evri also cite Clause 23 of the pre-exiting commercial agreement between the Defendant and Packlink, which states:  ‘Contracts (Rights of Third Parties) Act 1999 A person who is not a party to this Agreement shall have no rights under the Contracts (Right of Third Parties) Act 1999 to rely upon or enforce any term of this Agreement provided that this does not affect any right or remedy of the third party which exists or is available apart from that Act.’ This means that the Claimant cannot enforce third party rights under the Contract (Rights of Third Parties) Act 1999 and instead should cease this claim and raise a dispute with the correct party.   Having read Evri's WS and considered the main points above, I have made these observations: Evri have not seen/read my WS (sent by post and by email) as they would have recognised the claim value is over £1000 as it includes court fees, trial fees, postage costs and interests, and there is a complete breakdown of the different costs and evidence. Evri accepts the parcel is lost after it entered their delivery network - again, this is in my WS and is not an issue in dispute. Evri mentions the £25 and £4.82 paid by Packlink - Again, had they read the WS, they would have realised this is not an issue in dispute. Furthermore to the eBay Powered By Packlink T&Cs that Evri is referring to, Clauses 3b and c of the T&Cs states:  (b)   Packlink is a package dispatch search engine that acts as an intermediary between its Users and Transport Agencies. Through the Website, Users can check the prices that different Transport Agencies offer for shipments and contract with the Transport Agency that best suits their needs on-line. (c)  Each User shall then enter into its own contract with the chosen Transport Agency. Packlink does not have any control over, and disclaims all liability that may arise in contracts between a User and a Transport Agency   This supports the view that once a user (i.e, myself) selects a transport agency (i.e Evri) that best suits the user's needs, the user (i.e, myself) enters into a contract with the chosen transport agency (i.e, myself). Therefore, under the T&Cs, there is a contract between myself and Evri. Evri cites their pre-existing agreement with Packlink and that I cannot enforce 3rd party rights under the 1999 Act. Evri has not provided a copy of this contract, and furthermore, my point above explains that the T&Cs clearly explains I have entered into a contract when i chose Evri to deliver my parcel.  As explained in my WS, i am the non-gratuitous beneficiary as my payment for Evri's delivery service through Packlink is the sole reason for the principal contract coming into existence. Clearly Evri have not read by WS as the above is all clearly explained in there.   I am going to respond to Evri's email by stating that I have already sent my WS to them by post/email and attach the email that sent on the weekend to them containing my WS. However, before i do that, If there is anything additional I should further add to the email, please do let me know. Thanks. Evri Witness Statement Redacted v1 compressed.pdf
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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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City Link Hide behind T+C then state your not THE CUSTOMER


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Hi

 

as post states ordered an item on internet was constantly updated by seller then recieved an automated email fro City Link Stating

 

"City Link Parcel Delivery Notification - Your order from XXXXXXXXXXX wil be delivered on Wednesday 4th January 2012, between the hours of 07.30 and 17.30". (have email in pdf format)

 

Due to this took day off work to wait for parcel as stated by City Link and low and behold it did not arrive no reason from city link so contacted them on 4th Jan at 18.30 to be kept on hold for 30mins waiting to speak to a customer advisor.

 

eventually got one who informed me parcels due for deliver on Thurs 5th Jan and when pointed out loss of earnings due to what there email stated didnt really care told to put complaint in via there website. This is where my defences went up and i pointed out that when City Link sent me that email stating a confirmed delivery dated they had actually entered into a contract with myself and that i will not put my complaint in via there website as i am telling you that i have been kept on hold for over 30mins to escalate it to a formal complaint or is City Links Technology that bad you cant do it. Amazingly sudden attitude change and yes he can do it, so why the hell tell me i HAVE TO DO IT VIA WEBSITE!!!!

 

So today 5th Jan in morning got a call from there supposed complaints dept (I say supposed complaints dept as all she kept doing is defending City Link) now this part will make you laugh.

 

So i inform her that due to City Links incompetence i have lost a days earnings as the email stated delivery confirmation for 4th Jan, well she responds that not correct the 'SYSTEM' says PLANNED delivery date 4th Jan so i point out that is not in the email that your company sent to my email address and during this conversation checked there website and when you input there tracking number Low and Behold on there website it says PLANNED delivery date of 4th jan.

 

She firmly sticks to this defending city link until i point out yes it states planned delivery date on your website but that is not what is stated in the actual email that your company sent now mention of PLANNED but states WILL BE DELIVERED.

 

So i point out that since they sent me that email they then entered into a contract with me and are in breach of that and that due to this i lost a days earning and over 30mins on hold to there supposed customer service which aint a free call. Didnt care still defended city link and pointed out they had entered no contract with me (the email they sent) and i was not a customer of there company (funny that isnt it) and to read there terms and conditions (why should i do that if i am not a customer) gets better and to claim compensation i must go through seller as they are the customer. Well if i am not a customer of city link they must had breached the DPA to email me with delivery details.

 

Near the end of the conversation that i had to constantly tell this individual to stop talking over me she actually admits it was 'HUMAN ERROR' but still didnt care less.

 

City Link should be ashamed of it Customer Service but that depends if they call you a customer and no point in complaining as we always defend City Link even when it obvious we were in the wrong.

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

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I think that they are right, legally you are not the customer, and there is no contract with you.

 

A contract requires offer, acceptance, and consideration, in this case there has been no acceptance communicated to the offerer, and no consideration.

 

Citylink would not pay you compensation if the stampede of elephants ran over your parcel - they would pay the seller. They will not take instructions from you about leaving the item with neighbours, etc, unless the seller specified that they should.

 

Citylink have also not breached the DPA, the seller will have provided your email address for them to use - if the seller did not get your permission first then the seller is in breach of the DPA.

 

 

All you can do is give the seller grief... lots of grief.... and suggest that he finds another courier, one with a calendar that works.

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MSSF is spot on. The contract is between the seller and the courier, you are merely the recipient and the fact they kept you informed doesn't form a contract, it is purely for information, and you have agreed for the seller to supply yuor details for delivery hence no breach of the DPA.

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Hi

 

Thanks all for your advice

 

But still think i will write a official complaint to city link the main reason i think there is a flaw in there systems.

 

1. The email that was sent to me on 3rd Jan stated "City Link Parcel Delivery Notification - Your order from XXXXXXXXXXX wil be delivered on Wednesday 4th January 2012, between the hours of 07.30 and 17.30".

 

2. There systems and own website contradict this email by stating "Planned Delivery Date".

 

Therefore the information that was emailed to myself on 3rd Jan wasnt just incorrect if going off there systems but completey wrong.

How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

FORUM RULES - Please ensure to read these before posting **FORUM RULES CLICK HERE**

I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

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