I've been looking for similar posts regarding EVRI and my situation and can't see anything similar so any help would be appreciated. I sold 4 pairs of trainers on Stock X, paid for the shipping and insured them to the value of the items sold. I dropped off the parcels and received the EVRI receipt as per usual. Checked tracking a week later as I had a chase up email from Stock X regarding one of the buyers not receiving their item, tracking on item hadn't moved from pick up shop since drop off. I checked the other 3 and same issue no movement. Contacted EVRI and after some back and forward emails was asked to submit a claim for all 4, I submitted the claim forms and the stock x sales receipt showing value, address of buyer etc as per their claims form requirements. A few weeks later contacted by a claims manager Ian who said I needed to supply the original receipts for the items as the claim would not be accepted otherwise and the claim would be paid at the RRP value of the purchases. I said this was not in their terms that I could see and had no relevance on my sale and subsequent booking as I insured the items as their sold value not their original RRP I was told without this they would not be paying out on the loss of my parcels He went on to cite an example - a pair of trainers I bought from a retailer a few years ago for £150 that have increased in value and are now worth £400 would only be paid out to £150 as per my original receipt. I have no idea of the legality of this but it seems madness as my bookings were based on sold prices not what I paid originally that how reselling works I also enquired whether the pair I sold for £250 but paid £320 for would be paid at the higher rate and I was told no as they were insured for £250, makes zero sense and I imagine ultimately I am going to have to take this to small claims based on others experiences on this forum. I have supplied the original invoices/receipts for 3 of the items as that all I could find receipt wise as some dated back over 5 years ago but its been silent from the claims team for 5 weeks now.