Superdrug - AWFUL

[haggis1984]

Placed an online order with Superdrug a couple of weeks ago, paid with Paypal. Accidentally selected the wrong house number when entering my address so cancelled this order and re-ordered.

 

All seemed fine.

 

Received an email stating that my order had been blocked and I should call them.

 

Called today. Apparently it was suspicious that I'd ordered 8 tubes of toothpaste. It was on offer, BOGOF, so being a savvy consumer I was stocking up. I was then asked to confirm the email address on my Paypal account. I've got 3 email addys registered to the Paypal account I used. Logged onto Paypal whilst on the phone to them, and read out all 3. Apparently I tried too many times, and she was 'not prepared to follow through with the order.'

 

*Bangs head against wall*

 

Being disabled on a low income I can't afford a car, so shopping is a real pain in the bum for me. Online shopping is a bit of a lifesaver at times, so this is a massive inconvenience.

[ashmk]

And Superdrug are awful because.....?

[rebel11]

Hi hagg

 

Write a Letter of Complaint, mark it as such, explain whats happened, how they've let you down, why you rely on online shopping and your disappointment.

Send it to:-

 

Jeremy Seigal, Chief Executive

[email protected]

 

Some tips:- http://www.dailymail.co.uk/femail/article-1242161/How--write-letter-complaint.html

 

Let us know what they say.