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Problems with Atos and DWP


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Hi everyone,this may be quite lengthy so please bear with me:

 

would like some advice on the following please.My friend filled in his ESA50 form abot 6 weeks ago,he stated that he was to start chemotherapy treatment this month,he added a note that this could be confirmed by his specialist,due to starting the treatment should have made him exempt from having a medical but they sent him a letter saying he had to attend one.He phoned Atos who told him the DWP had made this decision,he phoned the DWP who told him they had made the decision he needed to have a medical because of the information his GP had sent to them,on contacting his GP he was told neither Atos or the DWP had ever contacted him and he would have informed them of his upcoming treatment anyway.He again spoke to Atos who confirmed he did not have to go for a medical and they would contact the DWP concerning this,he phoned the DWP the next day and they told him a mistake had been made and he did not need to have a medical,he has spoken to Atos and the DWP several times in the last week trying to get this sorted out because he is now being hounded by both departments over why he did not turn up for his medical and is being threatened with having his money stopped,he can really do without all this pressure but he just doesn't know what else he can do,can anyone offer any advice please?

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