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    • Please bear with me here i shall try and make this short but with all the detail, but i need help ASAP as there is limited time allowed for this process. I have been with my company 4 years and have advanced through the technical ranks to my current position,  we have an annual report which goes from 0-4 and for three years i have never scored lower than a 3. I was promoted to the role i am in now as an area quality assurance lead and the location was for the NE ( i live in the NW) eventually a similar role became available for another role in the NW. I asked my line manager if he minded me applying for it and he had no issues, i applied sat the multi stage interview and was given the role. My role is now classed as "at risk" of redundancy as we are moving from 4 regions to two which means they are also moving from 4 roles to two roles in my position. Two people are considered safe and myself and another at risk, my question is what is the criteria to separate safe from at risk . In the documentation received from my company it is below, i have zero issues and i know cv against cv mine wins, i was even selected by the company as a company mentor because of my experience in engineering and leadership. This is a closed group of maybe ten people and i am the only non senior executive included.    ·         Performance and Behaviour : I have zero behaviour issues, no issues with performance from my current line manager.  ·         Performance Improvement/ Disciplinary Records   : Zero disciplinary's and no performance issues, in fact my line manager on record has said I'm forthcoming ·         End Of Year Rating : Issues explained below Now my line manager was leaving the company and he did tell me "there was some politics involved with you getting that role, the city build manager and head of area build had promised it to their lead engineer (something they had no right to promise as it has to go though the process ) anyway from day 1 it became very clear that i would not be accepted for this reason within their community although i did just try to help them achieve quality and specification as that was my role. After a few weeks it became very apparent as to why the role had been promised to their man, i found issues where properties had been signed off as ready to accept subscribers when they were not ready (for bonus and stat reasons) and several quality issues i discovered which we could remedy and improve our productivity (unfortunately this would highlight that these issues had been there and not dealt with) My new head of area build (part of this trilogy of him, city build manager and lead engineer)  clearly did not want me there (for the reasons stated) but paid lip service, i had highlighted that i needed to walk off some structured with our canter of excellence counterparts ( as this was part of my role to link in with them for national issues) and he responded by saying i am not to walk them off, and that we have sufficient engineers to do that task (by saying this he could make sure that the engineers would take them round to structures that are A not the ones i have highlighted, and B would have very minor issues) This battle went back and forth over the months where i tried my best to build up the relationship with  them, my attitude was ok you have made some mistakes here, but we are all a team and even though you have hidden issues i can help you remedy them and hopefully we can do so and keep them off the radar,  but they just never did, So moving forward to October last year (2023) this is getting near to annual review time, now i had helped the company out massively by working a substantial amount of weekends and nights to fix issues, and i said i would take most of the time as TOIL ( as agreed with by my previous head of area build) this was 30 days. My current head of area build said i needed to put my leave in as it had been flagged as having a large amount. When i did input the leave (it would result in me taking all of December off) he was unhappy with me and was extremely curt in his responses as he could find nothing on the system for my TOIL , i explained the situation, my line manager would ask if i could work the hours, i would, and when i wanted leave he would authorise (we had an good working relationship, he was an excellent manager) he ended up going to HR to ask their advice and a teams call was set up with myself, head of area build and HR, it was confirmed by HR that it was a company error, when you want to input TOIL there should be a dropdown option in the leave menu and one of the options would be TOIL, this had not been setup on mine. So the company authorised the leave explaining that this should have been done and hadn't, i did say that this is the way it had always been and pretty much everyone on my team then operated this way, TOIL had never been discussed and none of had this option available. So i entered my leave from 4th December - 2nd January,  My line manager was an outside contractor and was leaving the company on the 15th December. On my return i found that we had a new head of area build, it would be a temporary position as they were not going to fill the position permanently and he would be covering his role (Scotland) and this role (NW). I contacted him to say that i had not received my end of year report yet and when would this happen as i had not sat with my line manager tor mine. A little over a week later my HoAB and i had a teams call, it was a introduction meeting and end of year report, he said that he had received feedback from the outgoing manager and he had given me a 2 (i have as explained before never scored lower than a 3) he asked hoe long i had been in the current role (just over a year) as this grade can mean you are new to the role and need a little supervision, haven't built up relationships with stakeholders etc. So he explained what my grade and bonus would be and if i had any feedback, i explained that this was unfair, i had proof that i had not met my targets (i say targets as there were never really any set, but going from emails and conversation we have had, and the job description) i had even created Powerpoint presentations which were very complex into how our network works from beginning to end  as there was distinct lack of knowledge here and i am a lead trainer / assessor (this btw he was extremely impressed with) He did say he had spoken to people in the centre of excellence which o believe was the head of operations, and he did look confused as to the disparity in feedback from them and the original manager that wrote my report. I contacted HR to raising my concerns that i had not sat with my line manager to go through my report,  had i had the chance to do so, i could have rebutted anything said as i had proof of my achievements even though he had set no defined targets, i could prove that i had been extremely active in identifying and remedying issues, HR did come back to me and these are their comments  1) "Your rating was submitted by your manager at the time xxx xxxxxx and he should have carried out an EOY review with you. The rating would not have been provided in this review but feedback should have been shared" [this never happened] 2)  Initial ratings where then discussed and reviewed during a calibration process (for your team) this will have included HOABs and RDs. During this session ratings can be challenged and changed. I can confirm that your rating was not changed as a result of this session and it remained at the rating that xxx submitted. 3) xxx did provide thorough feedback to xxx xxx in a handover so if not already done so it may be worth speaking with him to understand that feedback further.   4) In terms of reputation and the concern you share – ratings are not made public and are private to each individual. 5) And this first line obviously is incorrect " As far as i can see this would be the only separator they could have measured me on to separate safe from not safe, and if so the company did not follow its own procedure. My current line manager said " an error had occurred as you had not received the option to  sir with your manager for your review, and the company needs to make sure this error does not happen again) Well then they are admitting there was an issue and it needs remedying not sweeping under the carpet. All of this is documented. To remind the rating of a 2 is not a concerning grade. Please see descriptor below Generally, needs little supervision but does on occasion require direction/supervision. Does not always anticipate changes to the work environment and could adapt more quickly. May be seen as a strong performer in certain situations or by some audiences but may not perform at that level in all situations. May need some development or guidance to carry out some elements of role. May not consistently demonstrate the right behaviours. May have been on Performance Improvement during the year but has since shown strong improvement        
    • Also, what is the value of the dress and have you refunded the purchaser?
    • Simon Case was at the Covid inquiry yesterday. Finally. ‘Eat out to help out’ launched without telling official in charge, Covid inquiry hears | Covid inquiry | The Guardian WWW.THEGUARDIAN.COM Simon Case, who was responsible for Covid policy at time, calls Boris Johnson’s Downing Street the ‘worst governing ever seen’  
    • I think for the moment you will have to wait for the return of the dress to you And then take some decent photographs which will show the damage very clearly. You will have to provide these to parcel to go but also you will need them as evidence for the court if that's the way this matter goes . Let us know when you get the dress and you have the photographs. It would be helpful to see the photographs here. In the meantime I suggest that you start reading as many of the stories on the subforum as you can manage in 2 or 3 days and that means quite a lot. In particular read the pinned posts at the top of the subforum which will explain the principles involved which you will probably have to use if you bring the matter to court. When you have done the reading, when you have received the dress and when you have the photographs then come back here and we can go to the next step      
    • Solid blocks of text are very difficult for people to follow and especially when they are using small screens such as telephones. This discourages people from giving you the kind of help that you need. Please will you make sure that your posts are properly spaced and punctuated in future.  I have done this one for you on this occasion
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Cap1 & CCA return


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Sorry car your humour has been lost on me here somewhat!!

 

Yup, that's my oo-mer. (For anyone that watches Kath and Kim!)

 

;)

 

Are you suggesting we should be taking these suckers to court??

 

jax

 

Absolutely. I have a quota of County Court Claims that I need to fill each year and I'm running out of things to sue these scumbags on...

 

:p

 

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Absolutely. I have a quota of County Court Claims that I need to fill each year and I'm running out of things to sue these scumbags on...

 

1. How successful have you been with the unenforceable CCAs?

 

2. On what basis do you bring the claim and do you have any info on your step-by-step process?

 

3. Have any of them actually got to a hearing?

 

jax

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I think the deal is that a 'true copy' is all fine and dandy for a request for a CCA, but they would have a hard job enforcing in court without the original signed copy.;)

 

If they are not obliged to send me a copy, how am I supposed to tell if it is enforceable or not?

Odio los bancos con una venganza

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1. How successful have you been with the unenforceable CCAs?

 

Very. Had £21k written off. Had wins and losses along the way.

 

2. On what basis do you bring the claim and do you have any info on your step-by-step process?

 

Have you read this thread? ;)

 

3. Have any of them actually got to a hearing?

 

jax

 

Yes - you can see them all on my CAG threads, here;

 

The Consumer Forums

 

I've been to Court with Barclays, NatWest, (stayed) HFC Bank, (twice) GE Money, just to mention a few. Some non-CCA claims too, such as GE Money and O2.

 

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I've been to Court with Barclays, NatWest, (stayed) HFC Bank, (twice) GE Money, just to mention a few. Some non-CCA claims too, such as GE Money and O2.

 

Thanx car - have the unsuccessful ones been on the unenforceable CCAs?? If so - what happened - did you just end up having to start paying again? And, if so, was the interest added during the time it was in dispute?? I would assume that if the claim was unsuccessful then you would be obliged to pay the interest???

 

On the successful ones - did you have defaults, etc removed. Again, I assume, because it's unenforceable they have to strike all record of it from you Credit Reference?

 

And, of the CCAs, did any of them agree to write off debt before getting to court?

 

Sorry - so many questions - so little time!!!

 

I will of course read your threads!!

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Thanx car - have the unsuccessful ones been on the unenforceable CCAs?? If so - what happened - did you just end up having to start paying again? And, if so, was the interest added during the time it was in dispute?? I would assume that if the claim was unsuccessful then you would be obliged to pay the interest???

 

The only unsuccessful claim CCA related was a default removal attempt with GE, in which I queried the enforceability of the agreement when the default was entered. As it turned out, it wasn't irredeemably unenforceable, so the default remains. (An interesting read, actually, as GE refunded the charges applied, as I had doubted the original Default Notice as it contained them, then tried to re-default me again by issuing a new Notice with no charges included. I was on to them, though and paid the arrears before they got a chance!)

 

On the successful ones - did you have defaults, etc removed. Again, I assume, because it's unenforceable they have to strike all record of it from you Credit Reference?

 

I'm yet to have an unenforceable CCA claim come to Court where the Court rules they have to remove the Default. In each of those claims, the cases were dragged out until it was high noon at the ok carral and they settled, removing the CRA info and paying damages as an incentive.

 

An unenforceable CCA won't mean CRA info is removed - an irredeemably unenforceable should, though. (See my example above)

 

And, of the CCAs, did any of them agree to write off debt before getting to court?

 

Answered above, but yes.

 

Sorry - so many questions - so little time!!!

 

I will of course read your threads!!

 

That would be a good idea...

 

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This is what I sent Tow .. it might need a bit of updating but 3 points to remember are 1) remember to send £1 cheque, 2) DON'T sign it - use a fancy font and 3) send it recorded (or 'signed for' - whatever they call it these days).

 

You need to sign a cheque - Postal Orders, although you have to pay for them, are probably safer from that point of view.

Time flies like an arrow...

Fruit flies like a banana.

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They ARE obliged to send you a copy and if they don't send one within the 12-day deadline they are in default and as such cannot enforce it until they do (provided it's an enforceable agreement that is!)

 

I'm confused. How do I reply to the above then?

Odio los bancos con una venganza

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I'm confused. How do I reply to the above then?

 

I think the point is they have complied with your request and sent them a copy of what they have on file. You have issues with what they have sent, in that the enforceability is questionable - that doesn't change the fact they have complied (in their eyes) with your request.

 

Is there a thread on this, star_scream?

 

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Oh yes, they may have compiled with their obligations under s.78, but that doesn't mean the debt is enforceable.

 

Hi Car......

 

It was always my understanding that the true copy need not be a photocopy but must contain the relevant content and "spirit" of the agreement. Their explanation of what they need and need not to include is flawed. We have been down this path many times

 

excerpt from the 1983 copies and cancellations reggs.........

 

General requirements as to form and content of copy documents

3.-(1) Subject to the following provisions of these Regulations, every copy of an executed agreement, security instrument or other document referred to in the Act and delivered or sent to a debtor, hirer or surety under any provision of the Act shall be a true copy thereof.

 

(2) There may be omitted from any such copy-

 

(a) any information included in an executed agreement, security instru*ment or other document relating to the debtor, hirer or surety or included for the use of the creditor or owner only which is not required to be included therein by the Act or any Regulations there under as to the form and content of the document of which it is a copy;

(b) any signature box, signature or date of signature (other than, in the case of a copy of a cancellable executed agreement delivered to the debtor under section 63(1) of the Act, the date of signature by the debtor of an agreement to which section 68(b) of the Act applies);

© in the case of any copy of an unexecuted agreement delivered or sent to the debtor or hirer under section 62 of the Act, the name and address of the debtor or hirer; and

(d) in the case of any copy given to the debtor under section 77(1) of the Act of an executed agreement for fixed-sum credit under which a person takes any article in pawn, any description of the article taken in pawn.

 

 

section 3 (2) a, highlighted above explains that they MUST include anything that is required to in the agreement by the 1974 act, that in my interpretation would be most of the stuff that they probably did not include. ie Name, Address, prescribed terms, required terms, etc

 

Further if the agreement was originally a cancelable agreement they must include the signature box with date - s 3(2)b

 

Dave

** We would not seek a battle as we are, yet as we are, we say we will not shun it. (Henry V) **

 

see you stand like greyhounds in the slips,

Straining upon the start. The game's afoot:

Follow your spirit; and, upon this charge

Cry 'God for Harry! England and Saint George!'

:D If you think I have helped, informed, or amused you do the clickey scaley thing !! :D

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If they are not obliged to send me a copy, how am I supposed to tell if it is enforceable or not?
Simply, make an application to them advising them that you require a signed copy of the original agreement and you require it in its full form as it was on the day you signed it.

 

make it clear this is not a request made under the consumer credit act 1974 but under the Civil Procedure Rules

 

Part 31.16(3)(d) gives you a right of disclosure where you believe that you have a case and it is desirable for disclosure to allow you to assess if you have a claim or not, this is to allow you to resolve matters at an early stage

 

so i would advise them that if they dont comply with your request within 14 days you will make an application to the court for an order pursuant to CPR 31.16

 

i hope this helps

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Heres the OFTs clarification.

 

Similar to yourself I was sent a new copy of Terms & Conditions (albeit from Citi), for an agreement taken out much earlier (1996).... though Citis mistake was referring to the new T&C as the executed agreement.

 

http://i26.photobucket.com/albums/c104/telso/1-8.jpg

http://i26.photobucket.com/albums/c104/telso/Image2.jpg

http://i26.photobucket.com/albums/c104/telso/Image3.jpg

 

My thoughts were that the request should include a copy of the original executed agreement (though certain items can be omitted), copy of the T&C from the time of the agreement being signed and a new copy of the T&C.

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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Guest Alison82
Simply, make an application to them advising them that you require a signed copy of the original agreement and you require it in its full form as it was on the day you signed it.

 

make it clear this is not a request made under the consumer credit act 1974 but under the Civil Procedure Rules

 

Part 31.16(3)(d) gives you a right of disclosure where you believe that you have a case and it is desirable for disclosure to allow you to assess if you have a claim or not, this is to allow you to resolve matters at an early stage

 

so i would advise them that if they dont comply with your request within 14 days you will make an application to the court for an order pursuant to CPR 31.16

 

i hope this helps

 

Hi is the application under the Civil Procedure Rules only if you have already started a claim? I am trying to get my agreement from Barclaycard for over 3 months but they keep sending me T&C’s, I have stopped making payments however they keep calling me and they may have defaulted my account even though I keep telling them that they are not allowed under the CCA

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Hi Car......

 

It was always my understanding that the true copy need not be a photocopy but must contain the relevant content and "spirit" of the agreement. Their explanation of what they need and need not to include is flawed. We have been down this path many times

 

excerpt from the 1983 copies and cancellations reggs.........

 

General requirements as to form and content of copy documents

3.-(1) Subject to the following provisions of these Regulations, every copy of an executed agreement, security instrument or other document referred to in the Act and delivered or sent to a debtor, hirer or surety under any provision of the Act shall be a true copy thereof.

 

(2) There may be omitted from any such copy-

 

(a) any information included in an executed agreement, security instru*ment or other document relating to the debtor, hirer or surety or included for the use of the creditor or owner only which is not required to be included therein by the Act or any Regulations there under as to the form and content of the document of which it is a copy;

(b) any signature box, signature or date of signature (other than, in the case of a copy of a cancellable executed agreement delivered to the debtor under section 63(1) of the Act, the date of signature by the debtor of an agreement to which section 68(b) of the Act applies);

© in the case of any copy of an unexecuted agreement delivered or sent to the debtor or hirer under section 62 of the Act, the name and address of the debtor or hirer; and

(d) in the case of any copy given to the debtor under section 77(1) of the Act of an executed agreement for fixed-sum credit under which a person takes any article in pawn, any description of the article taken in pawn.

 

 

section 3 (2) a, highlighted above explains that they MUST include anything that is required to in the agreement by the 1974 act, that in my interpretation would be most of the stuff that they probably did not include. ie Name, Address, prescribed terms, required terms, etc

 

Further if the agreement was originally a cancelable agreement they must include the signature box with date - s 3(2)b

 

Dave

 

Oh yes, what I should have added to my post was "in their view"...

 

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I originally took out a mastercard with one of the banks, they later changed this to a visa (for some reason known only unto them); I wasn't sent any new agreements to sign with the visa card - what bearing would this have on their being able to supply an enforceable agreement?

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Simply, make an application to them advising them that you require a signed copy of the original agreement and you require it in its full form as it was on the day you signed it.

 

make it clear this is not a request made under the consumer credit act 1974 but under the Civil Procedure Rules

 

Part 31.16(3)(d) gives you a right of disclosure where you believe that you have a case and it is desirable for disclosure to allow you to assess if you have a claim or not, this is to allow you to resolve matters at an early stage

 

so i would advise them that if they dont comply with your request within 14 days you will make an application to the court for an order pursuant to CPR 31.16

 

i hope this helps

Yes it does help, thank you.

Odio los bancos con una venganza

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Heres the OFTs clarification.

 

Similar to yourself I was sent a new copy of Terms & Conditions (albeit from Citi), for an agreement taken out much earlier (1996).... though Citis mistake was referring to the new T&C as the executed agreement.

 

http://i26.photobucket.com/albums/c104/telso/1-8.jpg

http://i26.photobucket.com/albums/c104/telso/Image2.jpg

http://i26.photobucket.com/albums/c104/telso/Image3.jpg

 

My thoughts were that the request should include a copy of the original executed agreement (though certain items can be omitted), copy of the T&C from the time of the agreement being signed and a new copy of the T&C.

Thanks Enron. This says to me that the copy must be a copy of the original, no more, no less. Is that correct?

Odio los bancos con una venganza

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