Time cca request - sent me someone else's !

[zakfixit]

Title pretty much says it all !

 

I bought a fridge freezer in 2003 and because of a motorbike accident ending up defaulting on payments and have had a payment plan in place for a few years.

 

I requested my CCA on 4th August and received a letter dated 23rd September with all the usual 'debt is still owed' etc. But on looking at the agreement, I seem to have someone else's credit agreement for a 42" Rear Projection TV and on this is his bank, sort code, account number, his full address, his signature etc - think it's missing his inside leg measurement though.

 

Not sure where their Data Protection is ?! Any thoughts, because I still don't have MY agreement !!

Edited September 28, 2011 by zakfixit
spelling error

[silverfox1961]

Hi,

I think you should be doing 3 things

 

1 Send a copy (not the original) of the agreement to the named person and suggest they report the company to the Information Commissioner

 

2 Complain to the muppets who sent you someone elses agreement

 

3 Complain yourself to the ICO

[cerberusalert]

The other party is also entitled to compensation from Time.

[AndyOrch]

I thought Time cards went bump in July 07 GE Money withdrew them.

 

Regards

 

Andy

[zakfixit]

Thanks for the advice and I will act upon it (hope someone else got mine as well!!)

 

And to andyorch, my debt has been handled by GE Money and then CL Finance but funnily enough, when I requested CCA, all of a sudden I've got headed letter paper from Time Retail Finance again !

 

Not sure whether they violated the 40 day rule as well, any thoughts ?

[cerberusalert]

For a CCA request it's 12 working days from receipt of the request. It's no longer an offence not to produce it in that period but they cannot take any enforcement action until one is produced.

[Bazooka Boo]

Fantastic breach of DPA, the ICO will love them!