free water meters

[patalford]

THEY DO NOT WANT YOU TO KNOW ABOUT FREE WATER METERS.THESE ARE THE PEOPLE WHO ARE SUPPOSED TO LOOK AFTER THE PUBLICS INTERESTS!!

 

JM explained that NWT would include with the bill a statement that there was a meter option available and ask its customers if they would like any further information. JM said that they had considered not explaining that a meter would be fitted free at this stage. However, people requesting further information would receive literature stating that the meter option was free of charge.

 

The CSC supported a low key approach in promoting the free meter entitlement.

 

CW asked how NWT would promote the free meter option to unmeasured customers experiencing payment difficulties who could benefit from moving to a measured charge. JM explained that if an unmeasured customer is having difficulty in paying its bill NWT will advise the customer that it may be beneficial for them to have a meter installed i.e. depending on the rateable value of its property and typical usage. CW stressed that they should continue to promote the meter option to vulnerable customers.”

 

 

4 The notes of the meetings on 20 July and 17 November 1999 included

representatives from North West Water, the Customer Services Committee

(CSC) and Ofwat. The notes cover customer information on meter provision and

support to vulnerable groups. It is for companies to present this information to

customers. A review of company customer literature shows that at least since

2008 information on free meters was openly available.

Roger Dunshea, Director of Finance and Business Services

[MARTIN3030]

Who is JM?

[patalford]

It is apparant that Ofwat do not want to say.I asked this.He is either:

OFWAT

CUSTOMER SERVICES COMMITEEE

NORTH WEST WATER

Which ever one it is along with the rest they:mad2: do not want vulnerable people to know how much they can save.

I wanted OFWAT to put a form issued by United Utilities in every annual bill but they say it is for the Companies to do this!

Are they going too.Will they heck.

This is while OFWAT who are tasked to look after our interests in a monopoly Industry look away.

Regulators like the Press Complaints useless and a waste of taxpayers money.

OFWATS Solicitor says their policy has not changed since 1999.

[patalford]

Looking at it again JM has to be North West Water.