Abbey have refunded £250 into my account without my permission!!!

[mancalledsmith]

Could someone please advise - I am making a claim for £1028.06, this includes interest etc., I have so far done everything as advised, sent my LBA on the 30th of August and received a reply dated the 15th September, they say the usual stuff as I have read in other threads, but they have refunded £250 into my account on the 15th September - How should I proceed? I was under the impression that abbey normally offers a crappy amount but does not automatically put it in the account? Should I say that that is not the amount I am asking for and will proceed further?

 

Please Please advise.

 

Thank you

 

mancalledsmith

[Odd Fellow]

I am absolutely certain that this tactic is a deliberate attempt by Abbey to throw a whole box of spanners in the works.

 

If it pays some money back without notice,

 

1. The payment may not be noticed (not everyone scrutinises their statements) and any further claim can be complicated as a result
   
2. It might just placate you enough to cease your action
   
3. It could claim a bank error and withdraw the money in the future (thus plunging you into more problems)

How you deal with it depends on your attitude.

 

Seeing as you've been asking for your money back, this could not be considered to be an unsolicited payment.

 

Personally, I would write to the company and ask that it explains its action and then follow up with a telephone call. Make notes of the call and/or record it. Get the name of the operator you speak to.

[mancalledsmith]

Thank you so much Odd Fellow, will do as advised today, and wait and see what happens.