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    • Good morning all, No further communication with P2G so now submitting my small claims action. Would be grateful for any feedback on my description of claim before I submit later. The defendant in this case is Parcel2Go Limited The claimant sent a parcel using Parcel2Go Ltd as a broker and Evri as the shipper containing two handmade bespoke wedding trays to a customer with tracking number P2Gxxxxxxxx. The parcel was never delivered although the defendant stated that three attempts had been made to deliver the parcel.  The claimants customer waited in for four days to receive the delivery but no delivery was attempted. There was no communication with the claimants customer.  Despite many web chats and emails the parcel was not delivered and on the Parcel2Go website it stated that the customer had refused delivery. This was not true as no delivery had been attempted.  I was informed that the parcel was being returned to me but after waiting three weeks was informed by Evri that the parcel was lost. I was offered compensation of £20 + shipping fee which I refused and after sending Parcel2Go a Letter of claim this was increased to £75 which I also refused. It is clear that the defendant is responsible for the loss of the parcel as they did not act with reasonable care and skill when handling the claimants parcel, contrary to section 49 of the Consumer Rights Act 2015. The claimant therefore seeks £370 in respect to the value of goods plus court costs. I thought it might be better to use the CRA rather than the Supply of Goods and Services Act as we are sole traders - is this correct?
    • No new development, I'm afraid. The last update I received was a letter from the court, advising that the case had been transferred to Croydon County Court.
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    • Hi, I am aware there’s been few threads about this already but just wanted to confirm information on my case. I was with Village gym last year(2023) on initial 6 month usual contract they do, I lost my job and due to that I couldn’t afford to pay for gym nor I had any motivation to go to gym at that time so they sent me arc phone message in September 2023 that I owed them £140 so I paid them back on instalments in 2 months time.  Then I started receiving new years deals in December 2023 and I decided to give them a call but they never mentioned anything about 6 month contract or anything, only that it would be monthly rolling contract and I paid them for 2 months and then I realised both months they charged me £59 instead of £38 they offered me on the phone when I mentioned that I am still student, even though before I was paying £43 a month in mid 2023. I spoke to gym entrance lady and she said I should give a call to gym on the phone number so I did and whoever answered said they’ll pass my info to manager and he will give me a call back in 24 hours, of course no one called me back so I called again and they said same thing. And of course once again no one got in touch with me so I got tired of them charging me more than they should and decided to cancel my direct debit and stopped going there as I got new job with rotation shifts which is not good for me as I cannot visit gym after I finish at 10pm every second week.  And now in April I received arc message saying this :  Also they have my old flat address where I used to live. What is the  best thing to do for me please? Thank you!
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Loading / unloading as a continuous process?


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The clue is in the word "continuous". If you are loadind or unloading a vehicle

entailing perhaps several trips between the vehicle and the shop then I guess the

onus is on you to prove that each journey takes more than 5 minutes. Or one of

the loads necessitated that length of time because of its weight, awkward size

or obstacles in the way. Can you show that you were actually delivering or

collecting items at the time?

 

In London just recently there have been instances of those manning cameras in

cpz areas ticketing people who in their opinion, were shopping rather than

collecting from a business. The concession is for deliveries not for people

shopping since that does not constitute a continuous act. Sio their criteria is

that if you go into a shop and take more than 4 or 5 minutes to reappear, the

likelihood is that you were shopping rather than collecting.

 

Big brother really is watching you these days.

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  • 3 months later...
Yopu do need to be seen continuously loading, thats at least once every 5 minutes or you can get a PCN, you will not win if you were not seen loading within a 5 minute period

 

Sorry Amanda, but that is not true. Read the judgements referred above. This is set at such a level in the legal system as to form binding precedent.

 

It overrules anything a PA or local council may tell you.

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  • 3 months later...

I worked in the job for 13 years in London as parking managament, and I was a trainer for PCFL, having trainer many PAs for different London Boroughs. I was Parking Attendant for many many years myself too. This is the way PAs are trained and work everywhere I'm afraid, continuous loading is to be seen once every 5 minutes. :)

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I worked in the job for 13 years in London as parking managament, and I was a trainer for PCFL, having trainer many PAs for different London Boroughs. I was Parking Attendant for many many years myself too. This is the way PAs are trained and work everywhere I'm afraid, continuous loading is to be seen once every 5 minutes. :)

 

Proof that the people who enforce the rules don't know the rules. I succesfully defended a ticket whilst loading and the van was observed for seven minutes with no activity.

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I am currently in a similar dispute as princess tiswas with Lambeth Council who ticketed me because no activity was observed in 2 minutes. I was collecting a rotary airer from a nearby store and the whole process was 7 minutes. I thought I was ok because the notice says maxmimum time allowed 20 minutes. Is 5 minutes of continuous loading the rule of thumb then?

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Continuous loading means that to be classed as continuous, the person has to be seen carrying from the car to the nearest drop off point of the place you are delivering to, once every five minutes, so if you are delivering to the 5th floor of a building for example and that will take you 8 minutes to do, you are only entitled to deliver to the entrance of that building and back to the car again, which you should be able to do within a 5 minutes period, once you have dropped of at the building, you must then move the car, legally park and pay, then return to the building to finish your delivery. I know this is impractical and ridiculous, but that is the definition in accordance with the Road Traffic Act I'm afraid and that is the rules that Parking Attendants go by. A lot of people make the mistake of parking on yellow lines when loading restrictions are in place (kerb blips and white time plate beside), no one is permitted to load here during the restrictions.

 

The maximum of 20 minutes means 'to be seen at least once every five minutes up to a maximum of twenty minutes'.

 

As for the person who wrote:

"Proof that the people who enforce the rules don't know the rules. I succesfully defended a ticket whilst loading and the van was observed for seven minutes with no activity".

You were lucky to get a reasonable admin assistant reading your letter, I'm sure she compasionately took into account your mitigating circumstances, not the norm, lucky you, usually they would push to the adjudication process.

 

The rules are the rules: there are lots of rules that motorists don't even know exist and would be shocked to know, so I'm afraid 'you' are the one who doesn't know the rules.

 

Twistedsista

A maximum of 20 minutes, means you must be seen at least once evry 5 minutes up to a maximum of 20 minutes.

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Amanda, please read the .pdf file that Recycler posted above concerning judgements (i.e., cases that have actually been through court at a high enough level to set a precedent) on continuous loading/unloading. Your information may be what you have been told by your employer; sadly, it is often the case that employees are misdirected and even lied to for ease of operations.

-----

Click the scales if I've been useful! :)

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  • 1 year later...

try this link http://www.parkingandtrafficappeals.gov.uk/user_documents/LOADADJ.pdf and check the contents that describe sprake v tester although the fact that the vehicle in question was not a goods vehicle was not of itself fatal. “It means a loading or unloading for some commercial purpose, and I think there is a reason why it is not limited to goods vehicles. I can understand a private motor-car coming along with a load of things inside it; it might be a piece or two of furniture, it might be half a dozen pictures to be reframed or cleaned, I would not even exclude a heavy laundry basket. There may be many cases in which the motor-car would be used for something which it would not be reasonable for anybody to carry in his hand; and therefore it might be said persons putting such things into or out of the car were loading or unloading within the terms of this order.”

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if you are delivering to the 5th floor of a building for example and that will take you 8 minutes to do, you are only entitled to deliver to the entrance of that building and back to the car again, which you should be able to do within a 5 minutes period, once you have dropped of at the building, you must then move the car, legally park and pay, then return to the building to finish your delivery. I know this is impractical and ridiculous, but that is the definition in accordance with the Road Traffic Act I'm afraid and that is the rules that Parking Attendants go by.

The maximum of 20 minutes means 'to be seen at least once every five minutes up to a maximum of twenty minutes'.

 

As for the person who wrote:

"Proof that the people who enforce the rules don't know the rules. ".

The rules are the rules: there are lots of rules that motorists don't even know exist and would be shocked to know, so I'm afraid 'you' are the one who doesn't know the rules.

 

Got a link to those ‘Rules’ ?

As you admit responsibility for training a number of people who now adversely affect peoples’ lives on a daily basis – you are exactly the kind of person and culture I am fighting via my interest in these matters. I seriously believe you should be brought to account for this.

Exactly what gives you the right to ignore the DfT Guidance on the matter and to impose your interpretation on others

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"It must be stressed that the lack of any delivery /unloading activity at the vehicle does NOT automatically mean that delivery/unloading is not taking place - see above. Nor is it correct to follow a policy that “it was not seen therefore it could not have happened”. Local Authorities often state that “loading or unloading must be continuous” implying that there must be an uninterrupted movement of the goods to or from the vehicle for the exemption to apply. I can find no authority in these terms for this proposition - indeed in Macleod v 9 Wojkowska it was put forward in argument by the Crown and rejected by the decision of the court. It is ,of course correct to say that the exemption only applies whilst the unloading/delivery is taking place but as I have set out above these words cover rather more than simply moving the goods. It is of course up to Local authorities whether they lay down a particular observation period for their Attendants before issuing a PCN. However, for my own part I would have thought that in the case of any commercial vehicle or other vehicle showing signs of possible delivery/unloading activity a zero observation period would inevitably lead to unnecessary correspondence and appeals. Whereas an observation period of, say, 5 or even 10 minutes in these cases would in some cases save the issue of a PCN at all and in the remainder the Local authority would be entitled to take a stricter line when considering explanations given for longer absences - always bearing in mind that each case must be considered on its own merits." From jane packer flowers - compulsory reading in my view.

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Why are we discussing a two year old thread??

 

But since we are....

 

Continuous loading

Does not mean that you have to be unloading at the vehicle for the entire time parked, as some Councils imply. What it means is that you must be parked for the purpose of loading for the entire duration of stay. You cannot as many builders try pop back to unload another 'tool' everytime a PA arrives, unload a flat pack piece of furniture then remain parked whilst you assemble it for the customer or take a ten minute tea break whilst unloading etc etc. The vehicle cannot be parked any longer than it takes to unload/load and complete paperwork.

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