I am currently in a similar dispute as princess tiswas with Lambeth Council who ticketed me because no activity was observed in 2 minutes. I was collecting a rotary airer from a nearby store and the whole process was 7 minutes. I thought I was ok because the notice says maxmimum time allowed 20 minutes. Is 5 minutes of continuous loading the rule of thumb then?

Has anyone ever been charged a "branch withdrawal fee" at 1 pound a time? If so have you/ can you add it to schedule of charges. I been charged 18 times and wondered whether it too was unlawful.

Right - well just entered all my figures into calculation spreadsheet and claiming from 09/06/00 - 08/06/06. The total figure comes up as 4341.50. Going to roll with this now and insert figures into LBA. Things are moving slowly but surely.

I've really been dragging my feet with my reclaim. (Could give lots of reasons why but just wont go there) A lot of my correspondence with the woolwich has been over the phone and I received a final offer of 985 pounds in July. The lady I spoke with informed me that I have paid 4419 pounds in charges in last six years and sent me all my statements for that period. Today I'm sending LBA and will work out the interest if the woolich do not contact me in 14 day period. I must admit, I am finding it difficult but will persevere. Well done to all who are making good progress and best of luck to those, like me, who are still trying.

I simply called the Woolwich with a request to have my charges refunded. Within 3 weeks they offered me 985 pounds as good will gesture. I am now at stage 2 of requesting inventory of all charges in last 6 years. I know it amounts to a lot more than 985 pounds.