will truecall work on sky

[wittsend]

hi all

 

fed up of BT prices and indian call centre drones.

 

I have sky and was thinking of changing to their broadband and line rental package

 

any one know if my truecall machine will still work on the Sky package??

 

mrs witts

[BankFodder]

Yes it will

[wittsend]

Hi bankfodder

 

thanks for your reply

 

but I am now confused while serching the site a few moments ago i came across a post by pete_the_postman that said truecall is no longer compatable with sky line rentals xx

Edited May 31, 2011 by wittsend
spelling

[wittsend]

Hi bankfodder

 

thanks for your reply

 

but I am now confused while serching the site a few moments ago i came across a post by pete_the_postman that said truecall is no longer compatable with sky line rentals xx

 

have just been on Sky Help web site and it seems Sky have up graded some lines , this has caused the truecall a problem and at the moment , Sky say it is up to truecall to sort it out

truecall are working on a solution

till then I'm stuck with BT

[cerberusalert]

You can always contact truecall and ask for an update.

 

http://www.truecall.co.uk/acatalog/ContactUs.html

[wittsend]

You can always contact truecall and ask for an update.

 

http://www.truecall.co.uk/acatalog/ContactUs.html

 

Have emalied them, waiting for a reply,

 

but on checking the Sky help pages i think i will stick with BT and cancel sky

 

some of the people have been waiting months to get a small problem sorted out

 

thanks xx

[wittsend]

truecall say there is a problem and they have had some contact with Sky they will get back to me when there is any change to the situation

[RichardM]

Just to clarify things a little.

 

Truecall works with Sky, insofar as it allows the user to block unwanted calls just as the advertising says it will. What the issue is currently is that some change in Sky's equipment is preventing the Truecall box from dialling in to the main server, making it impossible to synchronise the Truecall unit with the web service which Truecall provide. That means that you cannot add to your lists to telephone numbers that you wish to block or allow direct access to your phone through the internet, although you can still add to your "star" or "zap" lists during a call.

 

I've not been able to synchronise my Truecall unit since the end of April, but it still working just as effectively as ever in blocking out the unwanted calls. Anyone else who wants to get hold who is not on my existing Star list just has to follow a couple of simple instructions to get through to me.

 

It may be a pain for those who know you to have to go through the rigmarole of having to prove they are human

[wittsend]

thank you very much for your reply it has clarified quite few things,

at the moment i have a complaint with the oft about CSL an i want it so that i can log the calls and print it out as proof of the harasmentso i will have to wait until truecall get back to me with more details

 

mrs witts

[RichardM]

Just to update on the situation with Sky and Truecall.

 

They have been working for several months to resolve the issue and yesterday, my unit synchronised with the Truecall server for the first time since April. The good news is that I haven't lost any data at all over the time that the weblink has not been able to synchronise.

 

Hopefully, it is an indication that Sky have finally resolved the issue. Anyone with a Truecall unit who is with Sky, please check your control panel and attempt to synchronise your unit. If you are still unsuccessful, I would suggest dropping the Truecall support line an email.

[wittsend]

Thanks Richard for the update