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hsbc are now investigating why they havent send me my sar request and why ive received a letter from hfs. bunch of idiots! their customer service people dont even no what a sar is??

 

Don't let them fob you off for too log. Make sure you keep on top of it.

 

ims

 

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dodgy

on 7/6 you said 13 days to go. so, times not up just yet.

if you don't get info in time, then complain to them first (ICO suggests this).

if no satisfactory response then complain again to creditor, and ask for compensation for inconvenience threatening referral to ICO.

if then no satisfactory response, complain to ICO. they can't award compensation, but they can ensure compliance.

imo

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  • 2 weeks later...

well a couple of days ago hsbc rang and told me they couldnt give me a proper reason why the sar request was given to hfc. they asked me to resend the cheque and sar request.

im awaiting a full and final from metropoliton (hsbcs dca) so should i wait for this to arrive as i dont want them to reverse their decision on an offer ive made them on a outstanding debt.

i have the 7 day sar response letter ready to go.

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I would recommend waiting for the SAR so you have all available data.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

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Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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