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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Everyone was told about a month before the stock take that all holidays were cancelled unless you brought poof...

:-D

 

Sorry - juvenile I know.....

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As far as the overtime request itself goes, this would almost certainly be considered a reasonable request, particularly as there is a clause where such overtime might be required in the interests of the business, and especially as ample notice appears to have been given.

 

The employer seems to have handled this badly, but providing that everybody has that clause in their contract, the employer would (IMO) be entitled to issue warnings UNLESS those not working had genuine reasons for not doing so.

  • Confused 1

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Thanks Sidewinder and for the giggle,(must check my posts before i hit submit)

 

So the defence would be I have other commitments or no one to look after kids, what about it going over the 48 working rule no one has ever been asked to sign any agreements that I am aware of.

 

You want to see some of my mistakes!

 

The Working Time Regs are a non-starter in this situation, as they provide only for AVERAGE working hours of 48 hours maximum calculated over a 17 week period, so this would only be a factor if the overtime was being worked regularly enough to affect the average - or if somebody has another employment and the enforced overtime at this workplace was sufficient to affect the overall averaged hours.

 

A defence is certainly that circumstances outside of work made it impossible to comply with the request for overtime on this occasion - childcare that could not be rearranged, family responsibilities elsewhere etc, however the employer could argue that such problems could have been advised before the stocktake so that they were aware.

 

It's a tricky one - nobody actually likes being forced to work extra hours, but from a business perspective, sometimes it is necessary. The key will always be negotiation.

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Absolutely. The employer in that case would be prejudicing the disciplinary process. A warning should not be issued without a hearing and importantly, a witness being present, the allegation being presented and representations made. Have a look at the company's disciplinary procedures and apply them to what has happened.

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Depends on why he was sacked. If for an isolated incident then this is probably excessive, however if it is under a totting up system and the employee was on a final warning for other matters then that is one of the perils of disobedience. however it would also depend very much on the mitigation for not working the stocktake.

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  • 6 months later...

Agreed. Hit them with a formal grievance citing clear and repeated breaches of the Order, and also the cover-all Section 2(1) of the Health & Safety At Work Act 1974 - Failure to ensure the safety of employees, and Regulation 12(3) of the Workplace (Health, Safety and Welfare) Regulations 1992 - failing to keep the floor free from obstructions. State that you have previously expressed concern that your safety is being put at risk and that no measures have been taken to rectify the situation. Should the obstructions not be cleared and the walkways and exits kept clear, then you will feel compelled to escalate the matter further.

 

Take photos of the obstructions on a mobile phone and keep a note of whom you reported this to previously - you wouldn't want to be labelled a troublemaker without evidence. Airing genuine concerns affords you legal protection should the employer choose to be difficult!

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