SAR Failure?

[xboxer]

Afternoon Everyone,8)

What do you do when a creditor fails your SAR request?

For me this relates to Black Horse sending back my Postal Order on the 36th day of my request stating they require an account number or more information. Upon phoning them I was put through to another department who within 10 minutes found my account.

[maroondevo52]

So are they now going to comply.

 

If you have sent all the necessary information (including any fee) and the organisation does not respond to your request within 40 days; or you are not satisfied with their response, you should send them a reminder letter by recorded delivery (and keep a copy of the letter).

 

If you do not get a reply fairly quickly, or you think the information you receive is wrong or incomplete, you can ask the ICO to carry out an assessment to see whether it is likely or unlikely that the organisation has responded properly or take legal action through the court.

 

 

What orders can the court make?

 

If a court is satisfied that an organisation has not dealt with a subject access request in line with the Act, the court can order them to comply. The court also has the power to award compensation.

[xboxer]

Hi maroondevo52,The other department they put me through to turned out be their solicitors. They eventually confirmed they had all my details on fiche so I have SARed them.I am about to resend my SAR request to BH (PPI/charges claim) along with my returned fee, but I was looking to add a cover letter stating they had failed my initial request. As even though I had NOT supplied any additional information, upon my phone call and my insistence they find my details or stop reporting on my credit file, lo and behold my agreement is found whilst I'm on the phone.I felt as if BH were being deliberately awkward in the hope I gave up or is that just the cynic in me? lol

Edited April 21, 2011 by xboxer

[xboxer]

Problem with my last post. Wont let me save my formatting changes.