Perfect Home : CAN I GET A REFUND???

[vickywil5]

I got a tv off PH in Dec 08, and have paid almost £2000 (almost died of shock when I added it up) anyway a white dot appeared on the screen and also a coloured line down the front of the tv, so I booked it in to get fixed, and was told it could take upto 2 weeks for them to find out if it can be fixed or not.

So phones them today (after the two weeks) and they said they still hadn't found out if it can be fixed, I asked what would happen if it couldn't be fixed, and was told they would find another tv around 2 years old same size(47inch) and pref same make, as they only give you a replacement tv.

Now I know we have had our tv for two years, but it is in perfect condition other than the problem and we are the only ones that have had it, but they are saying we have to have one someone else has had for two years and has been sent back to the shop, but I don't want a tv someone else has had, so if it can't be fixed can I get a refund instead of a replacement?? Does anyone know, as I would like to know before they phone and if they do say it can't be fixed at least I will know my rights.

 

DON'T KNOW WHY IT HAS PUT BRIGHTHOUSE IN FRONT OF MY TITLE AS IT IS REGARDING PERFECT HOME.

Edited February 24, 2011 by vickywil5

[whitewidow]

I don't think you will get a refund it is more likely that they will "not find a fault" and return it or find a like for like swap. I will also say good luck on the like for like swap because i waited for a long time and they are so picky it never happened. Probably because their technician "could not" find a fault even though i sent in a cd with a slideshow of faults with the tv.

[vickywil5]

The men that came out seen the problems with it, but if I have to wait while they find a suitable replacement if it can't be fixed and I keep having to pay then I am going to see a solicitor, as I am not paying for something I am not getting use of, even though they said I have to still pay as I am still buying the tv, but the tv we had is 47 inch and the loaner they gave us is 32 inch(even though I was told I wouldn't get one less than 42 inch) so they can't swap it for that one, but it has been over 2 weeks now, if it isn't sorted in about 1 week or 2 at most I will go to my solicitor.

[Jacko2011]

The shop's policy is they dont supply loanerds any bigger then 32" anymore, although they used too.

Their policy is 'like for like' so your tv is a 2008 model then thats what will get replaced, a 2008 tv. You can get some really good refurb tv's.

You wont get a refund. They will tell you no. As you have had use of the replacement. The best option for you if you dont want a replacement is to stop paying & agree you dont need another one, and they will terminate your agreement x

[Papi3378]

I've had a similar problem. My Panasonic 50" 3D tv went in for repair just before Christmas because of a faulty chip turning the tv off. I received this tv back today and what a state. The tv was taken in mint condition and was returned scratched dented and lob sided on the stand. I've emailed them and will be ringing the store in the morning as they better replace this tv with a new one. I've also mentioned it'll be going further if I have to return it and end the agreement because it's a win win for them. They've had all these payments off me and they'll sell it on as a refurbished tv so they've lost nothing whereas I will have lost money and a tv

I'll let you know how I get on. At the end of the day they've damaged this Tv and I want it replacing with a new one. Not something like for like and that someone else has owned. Let's just say the phone call is going to be colourful.

[billie67]

for the people who got 2 yr old goods from perfect home congratulations atleast you had 2yrs worth,( sorry im being sarcastic) 1 day old laptop apparently x shop display cant do a thing with it no antivirus no firewall eror msg every 10 minites and to top it off a film already downloaded yet agreement states NEW so seems some1 walked into the store and decided to download a film on a display laptop hmm as if im not even gona bother ringing to complain im going straight to trading standards

[Anus Horribilis]

im not even gona bother ringing to complain im going straight to trading standards

 

TS will tell you to speak to the store first. Just take it back in and tell them that you want a full refund of all payments, and for any financial agreements to be cancelled without penalty. If they refuse, then you have something TS will be interested in.