I've had a similar problem. My Panasonic 50" 3D tv went in for repair just before Christmas because of a faulty chip turning the tv off. I received this tv back today and what a state. The tv was taken in mint condition and was returned scratched dented and lob sided on the stand. I've emailed them and will be ringing the store in the morning as they better replace this tv with a new one. I've also mentioned it'll be going further if I have to return it and end the agreement because it's a win win for them. They've had all these payments off me and they'll sell it on as a refurbished tv so the