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    • whitelist - the same with mine....the battery had a mind of its own. i bought it for my Son...he'd shut it down and it would be completely off but the power light would either stay on or flash...also it wouldnt start properly, had cmos errors on boot and other stuff.   i bought it through HP store on ebay ..brand new. after 6 days of receipt i recieced an email from HP asking if i was happy...i returned an email saying no and that i want to send it back as it was faulty (basically the email served as a reminder for me to leave them good feedback lol...not as a geniune enquiry to actually make sure i was happy with as they didnt reolve the issue when i was not) after trying to sort it for a couple of months with HP not replying, not offering a solution etc i finally got passed tech support who confirmed it was faulty. i then had to return it to their factory. this is where its gets beyond worse...waited 3 times for parcelforce to collect - they didnt. in the end HP sent me a label which i had to take to the post office - not good as im disabled with a mobility disability. then they asked for my bank account number to issue the refund. they hardly ever replied to my emails and it took over a month and a half to refund me once they had received the laptop back. no explanation, no progress emails, no updates. i kept emailing them on a daily basis as no one would reply to my emails through the website, forum, internal email addresses and even phoned 3 different departments who basically had no idea what to do or what was going on and did not help...they couldnt even tell me when the refund would be issued, let alone why it hadnt been done already. on the forums theres other customers who've had to wait 6 weeks , 2 months , over 2 months etc...it seems as though HP like to with hold peoples money to earn interest on the money in their account. i spents days phoning and emailing them - even sent a recorded letter. at the begining i phoned citizens advice and they said i am entitled to put back into the same financial position as before i lost the out of pocket expenses ie: compensation for my time and recorded letter sent etc. ive started a martin lewis 'resolver' case with them and basically in a snotty reply they told me im not entitled to compensation which is contradictory to what citizens advice told me. i was just wondering if theres any .gov website or law/legislation that i could reply with and say "no your wrong - please compensate me"
    • LBC is here. Complete with a note showing a phantom payment. What to do next?
    • I suppose it doesn't make a massive amount of difference as Kev has never had the guts to do court - well at least not yet - but to me the number of cards played still needs to be reduced.  Given the OP has already referred to the "very busy and overflowing car park" in the appeal I'd refer to that and tell Kev to go and look up case no.3JD08399.
    • thanks ftmdave again for the help with letter. thanks lookinforinfo for the info, im glad i found this forum as its a great comfort and relief to know ive dont the right thing as i wasnt too sure at first. and good to know what excel are really like.   thanks guys.
    • Hello!  First timer on here, discovered this amazing site and threads on debt issues only yesterday. After never having a bad debt in my life, almost 2.5 years ago I was scammed by my now-ex partner who calculatingly manipulated me into taking out a bounceback loan, 2 personal loans and a credit card.  He took all the money via ruthless deception, every penny, as well as the car (bought with unsecured personal loan) and all my furniture, personal belongings and even most of my clothes as well.  I'd packed up my life to move to another part of the country with him, only to discover he'd scammed me and been clever about it, so he directed the removal truck to a location unknown to me (never saw my stuff again!), and car is registered into someone else's name.  All this happened abroad.  I have won a criminal case against him abroad and he has been given a custodial sentence (which he is appealing while on bail), but it is difficult to get financial reparation so I am left with over £40k of debt to my name in the UK.    I am in my mid-50s, and have no assets whatsoever, I still live abroad (renting) and cannot afford to return to live in the UK due to the debts and decreasing income. It's been devastating and I've been struggling enormously since it happened (Jan 2022).  I have been suicidal at times. I was making combined loan/cc payments of £1300 monthly for over two years, but I'm self-employed (sole trader) and my UK-based small business has suffered 70% loss of income since Oct 2023 due to changes affecting government funding for the market I provide services to.  My income is commission-based, and has reduced to an average of £1200 per month. As I currently live abroad (outside EEU), I am not resident in the UK for tax purposes and haven't been for more than 3 years (my work is done remotely outside the UK, even though my clients are in the UK and payment is received into my UK bank account).  That means I am not entitled to an IVA or bankruptcy options.  My only option in terms of a debt repayment solution is a DMP. I maintain a UK correspondence address (my mother's home) and use this for my bank account, loans, credit cards etc.  I have only informed HSBC (bank acc) and one loan company that I moved abroad and that the UK address is only a correspondence address (been scared of potential consequences of informing them, even though I don't know what they could be or if there would be any). My worst fear is being taken to court, bankruptcy, etc, and my bank account and income being controlled and all surplus income above basic needs being taken etc, when I literally have almost nothing in life at this stage and desperately want to try to rebuild my life somehow and have some normality again.  Perhaps even move back to the UK if I can afford to. I've contacted all my creditors except cc (it's an HSBC card so am concerned it would affect my bank account with them.  I also bank abroad with HSBC and have global-linked accounts with them).  All interest has been stopped on my loans since April (period of 4 months on two loans, 6 months on bounceback loan with Pay As You Grow option agreed).  Continued so far to pay at least minimum payment on HSBC credit card.  I spoke to PayPlan yesterday and they've worked out a DMP paying £289.50 per month for 11 yrs 7 months, with annual reviews - not signed up to it yet, and concerned about customer reviews I've read about them demanding double payments a year or so down the line and not making payments to the creditors for long periods, etc.  Frightens the life out of me trusting them with the limited money I have - I don't want to go out of the frying pan into the fire in terms of stress that could last years, going by some of the horror story reviews. Considering the DIY DMP option, dealing directly with my creditors myself.  But not even sure going down the DMP route is the best option.  What do I gain from doing that? Sounds like I will still end up with an arrears or even a default record on my credit file even with a DMP, and I will be paying money I really need to help me get my life back on track, especially as I don't even have a full state pension entitlement - would be better used to pay missing years into that, surely, if I do have some surplus?  Either way, with or without a DMP, I won't be able to borrow so how would a bad credit score affect me anyway?  Seems like it could be best to allow them to go to default in the hope that it can all be SB-ed after 6 years. At this early stage, I know I will benefit from advice here about what route to go down and pros & cons/risks etc of: a) DMP with PayPlan b) DIY DMP c) Going down the default route in hope of debts being sold to DCA and not paying anything further with result that it is all SB-ed after 6 years. Struggling to pay off the loans for the next 11 years @ £289.50 seems daunting and such a long time, when I really need every penny to restart my life, regain some dignity, restore my mental health etc... I hope someone here help me make the right decision at this point, before I've committed to anything or have paid lots of money for years with little dent into the loans.... Details : HSBC Bounceback Loan (unsecured):  taken Dec 2021, original amount £9000, 2.5%.  Currently owe £4950.  Monthly payment:  £159.  Not missed any payments, but agreed PAYG option in April - full holiday for 6 mths, restart payments at £73.00 in October, term extended to 2030. TSB personal Loan (unsecured) - taken Aug 2021, original amount £23,000, 9.2%.  Monthly payment £475.  Currently owe £14,550.  Missed 2 payments. Interest stopped since April, no payments offered or made.  Situation to be reviewed prior to default - which will be after 4 missed payments). Sainsburys personal Loan (unsecured) - taken Jan 2022, original amount £25,000, 8.6%.  Monthly payment £514.  Currently owe £14000.  Missed 2 payments.  Interest stopped since April, made 1 payment of £50.00 on 7 May (offered to pay £50/month until situation reviewed prior to default - which will be after 4 missed payments). HSBC credit card APR 18.9% - £6900 currently owing, continuing to pay at least minimum payment (£180/month), not contacted them so far. Applied for Starling bank account, as advised by PayPlan to have a separate a/c from my HSBC one as they would have the right to take money from my account to pay off my HSBC cc debt if I stopped paying that. Sorry this is so long and a big thank you for reading down to the end!  I hope the detail helps with advising me on best course of action and possible/likely consequences.      
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Lloyds TSB : Lloyds taking me to court?????????? *** Discontinued ***


foxyflugel
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I received the last docs from my SAR and there is only a few docs there. They have sent me a supposed SAR reply and it does not have any statements with it at all. Neither does it have the letter where they replied to me with the recon t&cs stated (I have still got that though) - it just has a few letters from me and their replies. There is also nothing where it shows the debt being passed on to the various DCAs and the numerous phone calls they have made to my landline number (albeit they weren't answered - some messages were left). There is no copy of the DN either. What are they playing at??

 

Foxy :mad2:

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Hi Foxy,

I've just had another good look at your thread..

Looking at the app form (at 200% zoom). As you noted earlier, on the second sheet you can see the corner of the first sheet. The corner matches, so I think we can assume that these were microfiched at the same time and that it's therefore probably the original T&C's.

All the prescribed terms appear to be there.

The DN they originally sent is compliant.

 

So what does that leave us with for a defence, people? All hands on deck here as for Foxy's sake it's decision time.

 

  • ? interest rate on the first statement after execution. They haven't supplied the statements with the SAR. Foxy, you would need to write back by recorded and state that you require statements for this period urgently. Also send a section 18 request to ask what the interest was on the first statement
  • ? is there any mileage in the fact that it's only a microfiche
  • can anyone think of anything else?

Bearing in mind that at the outset the decision to defend was based on a patently inaccurate recon and their statement that they couldn't find the original, what is now the best way forward:

Continue to defend?

Time Order?

Negotiate a repayment plan if they withdraw claim?

 

Just my own honest opinion, Foxy, please don't shoot the messenger, but in view of the above I wouldn't want to see you go through all this on what is now looking like a poor defence.

 

I'd appreciate other comments/ideas for the best way forward. I hope someone can pull something out of the bag!

 

Elsa x

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Producing the original agreement is usually a ploy, but some judges are known to accept certified copies although some here will disagree and put up an argument for that. I got caught on that one on a diabolical copy the finance co sent in the SAR and the judge accepted the one their rep produced in court which was a perfect copy of a template with no names or sigs on. -I argued a proper defence could not be argued, but he'd have none of it. Lottery I'm afraid. Doesn't tip the scales too far in foxy's favour though as it would be chancing things IMO to rely on that alone. checking the APR and terms etc maybe?

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I've mentioned this thread to a couple of other people, here's one response:

 

No DN !!!!

 

I would be making an app to Court for a Strike Out no cause of action. They have responded to CPR request and failed to respond with a DN even though it was originally disclosed by them and requested by ff

 

Ok, it WILL fail BUT, ff's only way now is to build an unfair element to the case.

IMHO she should be thinking about an S129 Time Order or something like that with an unfair bit attached.

Look at the thread and the way she has been treated, look at the original CCA response and the actual copy they are different by the sounds of things.

Also the fact they say it is not available then produce it - all 'playing with her'

 

S140 is powerful, if ff can persuade a DJ she is not evading but just trying to make affordable payments and the Claimant is being obstructive then that will obviously help.

 

So, I would either make a CPR31.15 app for a copy of the DN with a draft unless order

Or, make a strike out app due to no DN (and possibly failure to comply with the original S78 request as the info supplied was wrong)

 

 

Many thanks for that :-)

Sounds good to me...any thoughts from the team?

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Hi guys and thanks for your replies. It's not looking good is it? :-(

 

When they sent me the recon agreement - it stated the £12 charge instead of the £25 it used to be - however - on the T&Cs that came with the application form there is no mention of these that I can see - if someone could double check - I also don't think that they have included everything that is on the microfiche T&Cs. They also sent me a letter saying that they could not find the agreement but would keep looking and send it to me when they found it - which they have failed to do until I SARd them - this is ironic really as they could have sent it me when I first asked them for it. Does this have any weight on the case?? - as this could have possibly been avoided if they had been honest (ha) and complied in the the 1st instance.

 

Elsa - how do I word the request for the CPR 31.14 docs - they have only sent me the application form and I requested copies of -----the agreement----- the DN ----- statements ----- and the termination notice. This was sent on the 23rd Feb - I would have thought that I would have had them by now.

 

 

Thanks for your replies

 

Foxy :-(

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The recon does differ but I have just read the guidance that they sent with it and they state that they are allowed to send a current set of t&cs to comply with sec 78???

 

I'm totally lost with this and they only extended to 22 April to have my defence in by.

 

Just looked am my previous thread and by the dates on there - their reply said at the latest within 28 days from the date of my CPR 31.14 request - which was 8th March - so they have until 8th April to send the docs to me.

 

Foxy :-(

Edited by foxyflugel
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Hi pt2537 and thanks for taking a look at my thread. I posted this on one of my earlier threads when undercover elsa asked if I had the default notice : -

 

I am unsure as to whether I have found the default notice (if not I shall continue to look) - I have found a doc that says default notice - it does state my balance and the arrears amount - it's dated 29th June 2010 ands gives me until 19th July 2010 to pay the arrears.

 

I'm intrigued now. :hail:

 

Foxy :-D

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too small,

 

Does it say words to the effect of

 

"This notice should include a copy of the current Office of Fair Trading information sheet on default. This contains

important information about your rights and where to go for support and advice. If it is not included, you should contact

us to get one.".]

 

AND WHAT WAS THE DATE ON THE NOTICE

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Hey Foxy!

 

Your image is very tiny - don't know if it can be enlarged or another copy required? Just thought I would mention it as it seems to be urgent! All the best.

 

Lou

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Cheers Lou.

 

pt2537

 

No - it doedn't say anything like that. It says:-

 

If the action required by this notice is taken before the date blah blah and if it's not blah blah.

 

Then on the 2nd page it says

 

If you are having difficulty in paying any sum owing under the agree't or taking any other action required by this notice you can apply to the court which may make an order allowing you or any surety more time.

 

If you are not sure what to do, you should get help asap, for example you shoudl contact a solicitor, your local trading standards or your nearest CAB.

 

The date on the notice is 29th June 2010 and it gives me until 19th July 2010 to pay the arrears.

 

Thanks

 

Foxy

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The notice of enforcement was a statutory pre-condition of enforcement. It was a bad notice and enforcement cannot be attempted in dependence upon it

 

it was more that point of law that i was concerned with

 

legal submissions can be made to say that the missing info is of extreme importance, the notice thus is bad and no enforcement can be taken in dependance on the bad notice

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I wish they would talk in normal sentences!! One minute your hopes are lifted (in this case mine for your!!) and the next is quite negative sounding surmises! Does this mode of language get learned in law school and do they speak it at home I wonder? I am still none the wiser as to the implecations of paragraph 75 or the last sentence where he ends......:???:

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i am talking as clear as i can do

 

you cannot enforce on the back of a bad notice, this is what the case law tells us, btw Harrison was my case so i am fortunate to have the insight into that case too.

 

You have a bad notice, it cannot lead to enforcement

 

what more can i say? what more do you want me to say?

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