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    • Hi, I have an old outstanding debt from 1994 due to MBNA for £20,000. The debt has been passed to various DCAs and is currently with PRA Group.  I sent them a CCA letter in January 2024. They acknowledged this letter and stated they would come back when they had more information, however the information did not arrive within the 12 working day scenario.. I have just received a copy of the agreement which goes back to 1994 from them. In their response letter they have stated " Please find enclosed documentation received to date: we are waiting further documents in order to complete your request. We have currently deemed this debt as unenforceable which means we are not able to take court or further action against you to recover the outstanding balance". They then go on to state "we are still legally entitled to:  1.Contact you to ask and repay what you owe 2.Pass your details onto a third party collection agency 3. Continue to report your account with the credit reference bureaux (as appropriate)". I'm at a loss as to what I should do next and would appreciate any guidance on this matter. I am currently paying £5.00 pcm. TIA      
    • My understanding is that they won't provide the name to me whether the investigation is Live or Closed, & I have no legal rep as I didn't have P.I. Cover on my policy, & am intending to claim using OIC.org.uk, but remain completely stuck as they 100% cannot open a claim on the portal without both the Reg. No. & Name of the other driver.  
    • thanks again ftmdave, your words are verey encouraging and i do appreciate them. i have taken about 2 hours to think of a letter to write to the ceo...i will paste it below...also how would i address a ceo? do i just put his name? or put dear sir? do you think its ok?  i would appreciate feedback/input from anybody if anything needs to be added/taken away, removed if incorrect etc. i am writing it on behalf of my friend..she is the named driver  - im the one with the blue badge and owner of the car - just for clarification. thanks in adavance to everyone.       My friend and I are both disabled and have been a victim of disability discrimination on the part of your agents.   I have been incorrectly 'charged' by your agent 'excel parking' for overstaying in your car park, but there was no overstay. The letter I recieved said the duration of stay was 15 minutes but there is a 10 minute grace period and also 5 minutes consideration time, hence there was no duration of stay of 15 minutes.   I would like to take this oppertunity to clarify what happend at your Gravesend store. We are struggling finacially due to the 'cost of living crisis' and not being able to work because we are both disabled, we was attracted to your store for the 10 items for £10 offer. I suffer dyslexia and depression and my friend who I take shopping has a mobility disability. We went to buy some shopping at your Gravesend branch of Iceland on 28th of December 2023, we entered your car park, tried to read and understand the parking signs and realised we had to pay for parking. We then realised we didnt have any change for the parking machine so went back to look for coins in the car and when we couldnt find any we left. As my friend has mobility issues it takes some time for me to help him out of the car, as you probably understand this takes more time than it would a normal able bodied person. As I suffer dyslexia I am sure you'll agree that it took me more time than a normal person to read and understand the large amount of information at the pay & display machine. After this, it took more time than an able bodied person to leave the car park especially as I have to help my friend on his crutches etc get back into the car due to his mobility disability. All this took us 15 minutes.   I was the driver of my friends car and he has a blue badge. He then received a 'notice to keeper' for a 'failure to purchase a parking tariff'. On the letter it asked to name the driver if you wasnt the driver at the time, so as he wasnt the driver he named me. I appealed the charge and told them we are disabled and explained the situation as above. The appeal was denied, and even more so was totally ignored regarding our disabilities and that we take longer than an able bodied person to access the car and read the signs and understand them. As our disabilities were ignored and disregarded for the time taken I believe this is discrimination against us. I cannot afford any unfair charges of this kind as I am severely struggling financially. I cannot work and am a carer for my disabled Son who also has a mental and mobility disability. I obviously do not have any disposable income and am in debt with my bills. So its an absolute impossibility for me to pay this incorrect charge.     After being discriminated by your agent my friend decided to contact 'iceland customer care team' on my behalf and again explained the situation and also sent photos of his disabled blue badge and proof of disability. He asked the care team to cancel the charge as ultimately its Iceland's land/property and you have the power over excel parking to cancel it. Again we was met with no mention or consideration for our disability and no direct response regarding the cancellation, all we was told was to contact excel parking. He has replied over 20 times to try to get the 'care team' to understand and cancel this but its pointless as we are just ignored every time. I believe that Ignoring our disability is discrimination which is why I am now contacting you.     I have noticed on your website that you are 'acting' to ease the 'cost of living crisis' : https://about.iceland.co.uk/2022/04/05/iceland-acts-to-ease-the-cost-of-living-crisis/   If you really are commited to helping people in this time of crisis ..and especially two struggling disabled people, can you please cancel this charge as it will only cause more damage to our mental health if you do not.  
    • I've also been in touch via the online portal to the Police's GDPR team, to request the name of the other Driver. Got this response:   Dear Mr. ---------   Our Ref: ----------   Thank you for your request which has been forwarded to the Data Protection Team for consideration.   The data you are requesting is third party, we would not give this information directly to you.   Your solicitor or legal team acting on our behalf would approach us directly with your signed (wet) consent allowing us to consider the request further.   I note the investigation is showing as ‘live’ at this time, we would not considered sharing data for suggested injury until the investigation has been closed.   If you wish to pursue a claim once the investigation has been closed please signpost your legal team to [email protected]   Kind regards   ----------------- Data Protection Assistant    
    • Fraudsters copy the details of firms we authorise to try and convince people that their firm is genuine. Find out why you shouldn’t deal with this clone firm.View the full article
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Default amount including charges & Interest


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Hi,

 

I'm in the process of dealing with various Payday loan companies. I've come to arrangements with some, others are being a difficult.

 

Two of the companies are refusing to agree the amount owed. They insist on adding further charges and interest. I've said I won't pay them as they are "unfair". Some of these lenders are now marking credit files, I can deal with a late payment marker, but wish to avoid a default.

 

What happens if they issue a default for an amount including charges and interest which I am disputing? Would it be possible to get this removed?

 

Also. If they won't accept my offer. And I pay whats owed minus any added charges & interest. And then tell them they can whistle for the rest... Are they still able to issue a default.

 

Any help you can offer would be appreciated.

 

thanks

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Stop right there with all repayments to all the payday loan companies that are being unfair to you. Send them each a CCA request. because i can gaurantee that if you took the loan out of the internet the amount on the CCA will be what you applied for and not what you were actually loaned, therefore making the debt unenforceable. They are also know for manaully modifying the agreement after the date of the agreement to, which is fraudulent and as such they'll have to write off the debt or you can take them to court for it. I have successes on those grounds with payday loan muppets when acting on behalf of my friend that had issues with them.

 

As with marks and default on your credit file, yes if they have agreement is uneforceable and have been modified (note the Computer File Directory and last modified date will appear on the bottom of the pages of the agreement and look like this C:\Users\UserName\Documents 12/02/2011 for example). Then yes they will have to remove the notes and defaults, after all they can not mark your credit file for fraudluent agreements thay have created can they!

 

You can find the CCA request letter here, just copy and pasted it and edit it to suite - http://www.consumeractiongroup.co.uk/forum/content.php?414-CCA-request-letter.

 

P.s once you have the Credit agreements from them, post them on here so we can disect them bit by bit for you. :-)

Edited by teaboy2
added link to cca request letter

Please note that this advice is given informally, without liability and without prejudice. Always seek the advice of an insured qualified professional. All my legal and nonlegal knowledge comes from either here (CAG),my own personal research and experience and/or as the result of necessity as an Employer and Businessman.

 

By using my advice in any form, you agreed to waive all rights to hold myself or any persons representing myself of any liability.

 

If you PM me, make sure to include a link to your thread as I don't give out advice in private. All PMs that are sent in missuse (including but not limited to phinishing, spam) of the PM application and/or PMs that are threatening or abusive will be reported to the Site Team and if necessary to the police and/or relevant Authority.

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Hi,

 

Thanks for advice. I think I have the agreements as most were emailed to me when the loans were taken out, so ill get them posted up here. Although I'm happy to pay the original amount borrowed and one months interest, after all I did agree to borrow on those terms. I'm just not prepared to pay there crazy fees. It's not just the fees tho, I contacted all the lenders before the loans were due for repayment (circumstances changed, and they all have proof of this) One company ignored/refused my offer of payment, then after about 2 weeks decided to accept it, only after adding extra charges and interest etc..

 

My main concern is the possibility of a default being placed with CRA's.

 

If the original amount owed was £150, they are demanding £400 with extra fees and charges. I pay them £150 and say they are not getting any more...Can/will they default me for the interest & charges they have added. If they do, what are my chances of getting the default removed?

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Two of the companies are refusing to agree the amount owed. They insist on adding further charges and interest. I've said I won't pay them as they are "unfair". Get their refusal to accept your offer of payments in writing.

 

 

What happens if they issue a default for an amount including charges and interest which I am disputing? Would it be possible to get this removed?

No, you can however add a notice of correction on your CRF to the effect that you dispute their interpretation as the amount includes unfair charges.

 

Also. If they won't accept my offer. And I pay what's owed minus any added charges & interest. And then tell them they can whistle for the rest... Are they still able to issue a default.

Yes, if the charges and fees are written in the T&C's of the agreement you signed they will add a default. However if you dispute the charges then it is highly unlikely for them to take any legal action against you just for these charges alone.

 

The interest they are charging on your account, is it for the total amount you borrowed OR is it also for the charges they have placed on your account also?

 

If you can work out what you borrowed and the amount you would have originally needed to pay back including the interest on what you borrowed, and you pay this off, then I seriously doubt they would pursue you for the charges alone.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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If the original amount owed was £150, they are demanding £400 with extra fees and charges. I pay them £150 and say they are not getting any more...Can/will they default me for the interest & charges they have added. If they do, what are my chances of getting the default removed?

 

Pay what you genuinely owe, the £150, plus any interest they applied at the time, it is quite likely they will default you for the rest if their charges, however as this is how they manage to earn their money, it is highly likely that these charges and fees will be unfair and can be questioned.

 

The default as I previously said can be attacked as and when, or even if they decide to pursue this avenue of debt collection.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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