Car insurance cancelled

[Ste713]

I recieved a letter from my car insurance advising that I had missed a payment, at the same time I recieved the letter the insurance company rang me to speak to me about a renewal. After the renewal conversation I told the lady I had to pay a missed payment and could she look into it, she told me there was nothing on file and that I should wait for further communication.

 

The next letter I recieve is a cancellation notice. Which says they are cancelling my insurance and not letting me keep my no claims.

 

I rang the insurance company to see what this was about and the lady told me since I had missed my last payment my insurance has been cancelled and I have been charged a cancellation fee of double my monthly payment.

 

She mentioned over and over that I had missed a payment and it was my responsibilty to keep up with my payments, which I fully understand. However what I kept pointing out to her is that I did speak to the company about making payment and that I was told to wait for further communication.

 

Do I have a case for getting back my no claims and the cancellation fee they have charged me?

 

Regards,

 

Ste

[Ste713]

Just had a call from the insurers, they are prepared to release my no claims as the cancellation was 2 days before the end of the policy. However I still want the cancellation fee they have charged me.