Three Mobile

[roygoodbeat]

Just a bit of advice.

 

I joined three over 18 months ago. Originally had an INQ phone. One of the main features is that it could be used as a USB modem and you could use it with your PC for the internet. It was just plug in and go.

 

I upgraded a few weeks ago. I asked for the same facility and same feature. The lady that sold it gave me a new samsung phone which she said offered the same. I emphasied that it was important that it had this feature and advised her I would be using it insetad of a dongle.

 

A couple of weeks after receiving the phone, I tried to use it on the PC. It did not work. I tried again a few days later. Still did not work.

 

I called 3. It took them ages to see if the phone was compatible. They basically said that I would have to pay extra to use this facility. I complaigned that I was not advised this as I did not have to on original INQ phone. I stated that I felt I had been mis sold this as they had not stated all the facts at the time of the upgrade.

 

Almost an hour later they played back the recording of the original call. They said I was correct that I had asked for this facility.

 

They then tried to defend their staff saying that she was techinally correct and had given me the right phone. Due to this they would noy let me return the phone. I pointed out the regulations to them advising them that they should have said that this phone would cost you extra if you wished to use it on your pc. After over an hour they came back and offered me a mobile broadband extra on my account. They said that they would not charge me £15 extra for this feature, only half price at 7.50.

 

I reluctantly took this, and they said that they would confirm this in writing. They did not and today I called again and took this off the account as I do not see why I have to pay extra for what was originally free and I feel that they did not provide me with the correct info from the start. I would have gone elsewhere if I was to be charged extra.

 

Where do I stand with this. Am I now locked in for the next 18 months??? Apart from the problem with the mis selling, the phone is awful to use.

[locutus]

Correspond in writing about the misselling. Check out their "Code of Practice" here that will outline their complaints procedure.

 

The best I feel you can expect is for them to honor the agreement that you should be able to tether your mobile to your laptop for using the internet.

 

You may also find that if you tether your mobile to your laptop via bluetooth (if your laptop doesn't have bluetooth you can pick a bluetooth dongle up very cheaply) you can use the phone as a modem that way, as they don't block bluetooth devices from using the internet, only computers / laptops that are hardwired)

[buzby]

You're both right. The facility you want IS available on the replacement handset, as it was in your last, BUT - they charge for this in a different way, Apple users know this as 'tethering' where the phone acts as a modem. The networks now allow this, but want paying for it additionally, as they have blocked handsets accessing data in this way to prevent over use.