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    • more detest the insurrectional ex variety dx
    • Laura, I was surprised that the Director said that you hadn't appealed twice. I thought that the letter you posted on 24th June was the second appeal and that was to the IAS. And they did say that there was no further appeal possible. Could you please explain how many times you appealed. I am going to read your WS now.
    • In answer to your questions yes even though it wasn't called that, it was the NTK. Had it been a windscreen ticket you would not have received the NTK until 28 days had elapsed. In earlier times if the warden was present then a windscreen ticket would have been issued. It nows seems that the DVLA and the Courts don't see a problem  with not issuing a ticket when a warden is on site. A period of parking must mean that ther e has to be a start time and a finish time in order for it to be considered a period. A single time does not constitute a period. I am not sure what you mean by saying it could be taken either way.  All they have mentioned is  the incident time which is insufficient. There are times on the photos about one minute apart which do not qualify as the parking period because they are not on the PCN itself. The reason I asked if the were any more photos is that you should be allowed 5 minutes Consideration period for you to read the signs and decide whether you want to accept them and you do that by staying longer than 5 minutes. if  more  do not have photos of your staying there for more than 5 minutes they are stuffed. You cannot say that you left within the 5 minute period if you didn't , but you can ask them, should it get to Court , to provide strict proof that you stayed longer than the statutory time. If they can't do that, case over.
    • I recently bought some trainers from Sports Direct and was unhappy with them and their extortionate delivery and return postage charges. I tweeted about being unhappy, and received a reply from someone claiming to be from Sports Direct asking me to send my order number and email address by pm, so a claim could be raised. Which I (stupidly) did. The account used Sports Direct's name and branding, and a blue tick.  The following day I received a call from "Sports Direct Customer Service", and with a Kenyan number. They asked for details of the issue, and then sent me an email with a request to install an app called Remitly. They provided me with a password to access the app then I saw that it had been setup for me to transfer £100, and I was asked to enter my credit card number so they could "refund" me. I told them I was uncomfortable with this (to say the least), and was just told to ring them back when I did feel comfortable doing it. Ain't never gonna happen.  I just checked my X account, and the account that sent the message asking for my details is gone. I feel like a complete idiot falling for what was a clear scam. But at least I realised before any real damage was done. if you make a complaint about a company on social media, and you get a reply from someone claiming to be from that company and asking for personal details, tread very carefully.   
    • The good news is that their PCN does not comply with the Protection of Freedoms Act 2012  Schedule 4.. First under Section 9 (2)The notice must— (a)specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates; (b)inform the keeper that the driver is required to pay parking charges in respect of the specified period of parking and that the parking charges have not been paid in full; The PCN does not specify the parking period. AS you rightly say the ANPR times do not include driving to the parking space and then from there back to the exit. And once you include getting children in and out of cars especially if seat belts are involved the time spent parked can be a fair bit less than the ANPR times but still probably nowhere near the time you spent. But that doesn't matter -it's the fact that they failed to comply. Also they failed to ask the keeper to pay the charge.  Their failure means that they cannot now transfer the charge from the diver to the keeper . Only the driver is now liable. As long as UKPA do not know who was driving it will be difficult for them to win in Court as the Courts do not accept that the driver and the keeper are the same person. Particularly as anyone can drive any car if they have the correct insurance. It might be able to get more reasons to contest the PCN if you could get some photos of the signs. both at the entrance and inside the car park. the photos need to be legible and if there are signs that say different things from others that would also be a help.
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Vodafone Default**RESOLVED**


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WRT135

 

Hi all

 

I'm looking for some advice on a matter

 

a couple of days ago I got a copy of my credit file from Experian, on it I had a nasty suprise with a £33 default from vodafone

 

It relates to 2009, when I moved properties

 

I switched from vodafone to another supplier as to get a better bundle for home broadband as well as the phone

 

I paid the last bill from vodafone, and gave them my new address and confirmed that i would not be getting any other charges

 

I have seen though that they have registered a default against me for the £33 back in early 2009 - which they hadn't contacted me about (if they had I would have cleared it quick sharp) as i am now in a position that is not exactly credit friendly and looking to get a mortgage.

 

so I know my first step is to get the account number and a history of the account from them which i intend to do today.

 

I'm not too sure what my next step should be, ultimately I want to get it removed, as I feel it is unfair that they did not contact me at the time (by any method) to let me know the charge so i could get it cleared.

 

Thanks all, Gary

 

 

I have found out that the account is xxxxxxxx, relating to number xxxxxxxxxx.

 

According to Vodafone the balance on the account is -£41 which confuses me even more about the default and the late payments.

 

On the experian file it is still showing as an outtanding default

 

Cheers Lee

 

Gary

Edited by IdaInFife
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Hi Gary,

 

Welcome to CAG and thanks for your post.

 

Whilst you've already provided me with the details of the account in question which'll help with tracking it down I'll still need to ask you some security questions relating to it.

 

As such, could you send me an email by following the details of our pinned thread here http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems?

 

Once you've sent it you'll receive an automated reply with a reference number. Could you update the thread with this so I can make sure we pick it up as soon as possible?

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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  • 2 weeks later...

Hi

I will mark your thread resolved and place a link in the success forum.

 

Another thumbs up for Lee

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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[QUOTE=xdg996678;3165666]My issue has been hapily resolved, thanks again to Lee, and to vodafone as a whole for being so reasonable

Hi Gary,

Thanks for returning to your thread with the news that we've been to bring your case to a happy conclusion.

Take care and I hope your most recent experience has gone some way to restoring any lost faith and you may consider returning to us in the future.

Hi

I will mark your thread resolved and place a link in the success forum.

Another thumbs up for Lee

Thanks for updating the thread title and successes thread Fox.

Best wishes to you both.

Lee

Web Relations Team

Vodafone UK

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  • 4 weeks later...
I have an exact same problem with vodafone and am in the process of complaining but don't seem to be getting anywhere! How did u get this resolution and have they removed the default??

 

Hi and welcome

 

It would be worth posting on your own thread and following this link (if you haven't done so already)

http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems&p=2343770&viewfull=1#post2343770

 

If you need help posting, just shout. When you do post, can you give as much information as possible for us to be able to help.

 

Thanks

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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