Jump to content


  • Tweets

  • Posts

    • Thank you dx, that is what I intend to do now. I have gone through all the SAR documents, a lot of which I am seeing for the first time! As per my previous post #116 letters and statements alleged to have been sent to me, as recorded on their system notes I have not received. Letters I have sent requesting information and account statements have not been recorded as being received by them, all were sent either by Recorded or Special Delivery. I have all the proof you menrtioned from my files for payments and from their SAR info for fees added. Thanks t
    • In my experience (not with car payments) but with many other things, my partner has been ill and signed off in the past and we have been unable to meet various commitments.  Naturally if you ring the call centre they are going to fob you off and tell you you must pay, that's why that never ever works. I would obtain a note from her GP listing all her health issues plus medications plus side effects, then write to the finance company with a copy of it, explaining the situation, as you have here, asking for a payment holiday. Perhaps mention that the car is very much needed for hospital appointments etc. It's likely the finance company would rather you pay till term end than, chase you for money they will never see, and sell the car at auction for a loss,  You can search some of my threads going back years, advising people to do this for Council Tax, Tax Credits, HMRC, Even a solicitors company and it always works, because contrary to popular belief people are reasonable.
    • Sorry, I haven't ever seen one of these agreements. Read it all and look out for anything that says when she can withdraw and when she is committed to go ahead. If it isn't clear she may need to call the housing provider and simply say what you posted here, she doesn't want to go ahead and how does she withdraw her swap application?
    • Thank you! Your head is like a power bank of knowledge.  Her health issues are short term, due to a relationship breakdown she took it pretty hard and has been signed off work on medication for 3 months. She only started her job in February 24 so does not qualify for any occupational sick benefits, which is where the ssp only comes in. (You will see me posting a few things over the coming days, whilst I try and sort some things for her)  I sat with her last night relaying all this back and she does want to work out a plan, she was ready to propose £100 for the next 3 months and then an additional £70 per month onto of her contractual to "catch up" but Money247 rejecting the payment holiday and demanding £200 thew her, which is why I came on here.   
    • I've looked at your case specifically more.   Term 8bii reads " when, in accordance with instructions from the Customer or the Consignee, the Consignment is left in a safe place" Their terms choose to not define safe, so they are put to proof that the location is safe. If your property opens onto a street its a simple thing of putting a google earth image and pointing out that its not a safe place
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

DPA disclosure request+statements


stooly
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 6580 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi,

 

Having read the other posts in this forum I gather it is necessary to pay £10 for your DPA disclosure - can anyone tell me who I should make a cheque payable to, i.e. Natwest, the infamous Mr Higley, Mr Lyons the DP Manager, etc. I'd guess Natwest but I don't want to mess round sending stuff through recorded delivery more than I need to.

 

TIA, robb

Link to post
Share on other sites

Phine the bank and ask them but it obviously won't be made out to a person will it? It will be the bank

Link to post
Share on other sites

  • 2 weeks later...

I received my statements as a reply to my DPA disclosure request but am unsure from other posts whether this is the correct response as they imply that the two are related but different. Should I expect more data to arrive detailing manual intervention as I requested in my DPA disclosure request or start my claim now? The letter enclosed with the statements only mentioned that I could find my statements enclosed with the letter! Thanks Mr Higley for that useful insight...

 

Incidentally, the package I received my statements in from NatWest was an enormous brown envelope ripped in several places, which I gather from other posts appears to be standard practice. Pretty poor considering that it is personal data, though maybe they are just doing their bit in recycling raggedy old brown envelopes for the sake of the environment... ;)

Link to post
Share on other sites

  • 2 weeks later...

Brief history; I sent DPA request along with £10 cheque on 16/03, NW sent statements arriving in pathetic packaging on 25/03. Follow-up DPA SAR sent on 03/04 asking for SAR as I thought that statements were not part of the SAR, in addition they had not detailed whether or not manual intervention had taken place. NW sent following reply 06/04;

 

 

Dear Mr xxxxxxxxx,

 

Data Protection Act - Subject Access Request

 

Thank you for your recent letter requesting personal data held about you by the Bank.

 

Any information required to be provided to you under Section 7 of the Data Protection Act will be forwarded to you at the above address as soon as possible.

 

Thank you for informing us of the condition of the packaging used to mail your statements; we can only apologise for this and will address the issue accordingly.

 

In the meantime we acknowledge receipt of your payment for £10.00 in respect of the fee.

 

If you have any queries relating to this matter please do not hesitate to contact me at the telephone number shown above.

 

Yours sincerely,

Joyce Tudor

Retail Regulatory Risk

 

 

 

Does this mean that the DPA clock starts now or when they pay the cheque in, or did it start when NW sent the statements!? I would phone Joyce about this but think that she'll probably have to get back to me...

 

MODERATED can you please keep to the one thread as this is for your benefit and the benefit of others following your case.

Link to post
Share on other sites

It started from the day after you posted your request , as that will be when it was deemed they recieved it.

When you want to fool the world, tell the truth. :D

Advice & opinions of Janet-M are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any

doubts.

Link to post
Share on other sites

mjanet - Thanks for the info. Will keep to this thread with updates...

 

Mr Higley promptly replied to my first letter of action (sent on the 3 March) on the 6 March to say that the charges were fair, reasonable and transparent BUT he asked his friend Mr Sinden at RBS to take a look anyway, although he didn't tell me he was doing this. Anyway, Mr Sinden took his time but a month later on the 6 April agreed with his friend Mr Higley and thought that penalty charges were also fair, reasonable and transparent and stated that "against this background, we must differ from the views expressed in your emails." (To this date I have never sent an email to either bank and don't even know their @ddress.) Despite this, Mr Sinden did not entirely agree with Mr Higley and thought that this was an "exceptional matter" and "as a gesture of goodwill" would refund my account with £30 and "close the account accordingly" but that this would be the "bank's final response."

 

Unfortunately, £30 won't cut it for the £270 in unfair charges accrued thus far and as the Bank's views differ from those expressed in my LETTERS, the time has come to serve NW. Hope I can get the baliffs in if, nay, when I win :)

Link to post
Share on other sites

  • 2 weeks later...

Got some details re manual intervention and notes on my account on Saturday 15th April, though they are totally unrelated to penalty charges. However, a letter accompanying the notes says that "information held by other areas of the Bank will be sent to you seperately." Interesting reading through other threads where people have been asked to explain what manual intervention is - I sent the default letter from the forum library and then a follow up letter specifying a "Subject Access Request" several times, so it would appear that at least the Customer Collections Centre understood the message. Perhaps other areas of the Bank can't understand English, or maybe they are so swamped with these requests they are having to stall...

Link to post
Share on other sites

Guest Lueeze

So have you waited longer than 40 days for this extra info?

 

if you have file a complaint with the IC

Link to post
Share on other sites

So have you waited longer than 40 days for this extra info?

 

if you have file a complaint with the IC

 

I think they delivered the goods in time so I shall have to let them off in that respect, though I'm wondering if I would have a case for complaining to the IC about the packaging used as it was appalling!

Link to post
Share on other sites

Thanks to the advice on the website I've had a great start to the day as I got the £419 I claimed for. After acknowledging last week they have now told me it will not be financially viable. Muhahahaha. Once the cheque clears I will definitely be making a donation for all the help. cheers!

 

one last question... the letter they sent says to inform the court immediately - does this mean using the moneyclaim system and then enter judgment by admission, or do I write to the court?

Link to post
Share on other sites

Well it looks like they took my complaint seriously regarding the quality of the packaging they used to send me my statements, as on 25th April I received the SAR with all the data held on me by the Bank in an envelope that didn't look like it had been used a hundred times before AND it was delivered via courier. Needless to say it's a bit late as the Bank already settled! Anyway, can anyone help with my question in the post above dated 22nd April? TIA

Link to post
Share on other sites

  • 12 years later...

This topic was closed on 03/06/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

Link to post
Share on other sites

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 6580 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...