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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Mackenzie Hall - Who has seen it through with them?


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All very possible Heropanda, I think the

time to look into this is in the New Year.

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  • 2 weeks later...

Right have just submitted a complaint via consumer direct regarding the actions of NDR.

 

This morning i received two letters, one from Marshall Hoares Bailliffs talking about all of the fun consequences of inaction and saying that they have already notified the CRA's of this default. The credit file entry i had looked at was only updated to November 2011 so its entirely possible that they have already done this. The second letter i received was from Appleton Massey Solicitors talking about issuing a warrant of execution, going for an attachment of earnings and also enforcing bankruptcy on me.

 

I'm not overly concerned at the new developments, disappointed that its not going to be an opportunity but now my focus is on how i achieve the following:-

 

(1) Remove the additional credit file entry linked to this 'new loan'

(2) Complain effectively the way that this is the 3rd collection agency on my case over the same debt

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  • 2 months later...

AN account does not have to be a CCA regulated agreement

to be reported on CRA files so it can happen.

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I see quite a number of PDL accounts reported particularl

on Call Credit, maybe CC is being used as it the smaller

of the CRAs and most customers would check Experian

or Equifax first.

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They can only do that if a payment is continuing to be made on an old debt.

 

If no payment has been made and the debt is 6 years old then it becomes 'statute barred'.

 

If they are putting the old debt on again then you MUST report it to them and inform the Information Commissioner they are not complying with legislation.

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There can only be one default on any

debt.

Guidance states that defaults should be

placed ''timely'' ie with in 6 months or

the cause of action.

It would be possible to challenge the

fairness of a late default or a default

placed by a third party on a very old

debt.

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  • 7 months later...

Hi HeroPanda,

 

I'm in a similar situation to what you were in with MH. Old default on the account from 2009 and struggling to get a mortgage. I'm curious what your progress was with this debt / getting the default satisfied or removed and how did it afftect your mortgage applications?

 

Cheers,

 

BM

 

RoyalIrish -

 

Thanks for taking the time with that response, really appreciated.Just following up on your points i emphasised that any money for a full and final settlement would have to come from a third party as i don't have any funds in my own name.

 

If they were to pressure me on this basis then I believe they would further be in breach of the OFT guidelines around encouraging you to take on additional borrowing to pay their debt.

 

My approach was really brought out of frustration and i saw the new owners of the debt as being an opportunity. I have a commercial mentality that says that if these clowns are the legal owners of the debt, the debt is murky and unenforceable then i could make them a worthwhile offer.

 

I'm trying to understand how simple it is to remove the entry from a credit file because if it was me in the situation and i had the options of banging your head against a brick wall and trying to threaten money out of someone or take a hassle free lump sum payment far in excess of what they would have bought the debt for with their only action being to remove the reporting from a credit file then i don't see why they wouldn't go through that.

 

Its not like they are emotionally involved in the borrowing, this whole scene is a business is it not? So to confirm i'm trying to get it removed but trying to incentivise from the DCA end rather than complain on the grounds of technicalities through the CRA end.

 

It just eats me up inside that due to a mixture of my own poor judgements and the financial climate that i'm going to be unlikely to be able to get a mortgage for a house for at least another 6/7 years and thats what is really driving this agenda.

 

I'm largely on the right track of sorting things now but anything i can do to ease the situation i will certainly try!

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